# Zenoti Mobile — user reviews > 146 indexed App Store user reviews of Zenoti Mobile by Soham Online Solutions Pvt Ltd, rated 2.76/5 from 724 ratings. - Source: https://appshunter.io/ios/app/zenoti-mobile/id1104329960/reviews - App overview in markdown: https://appshunter.io/ios/app/zenoti-mobile/id1104329960.md - Rating breakdown: 5★ 254 · 4★ 28 · 3★ 44 · 2★ 67 · 1★ 324 ## What do users think of Zenoti Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Efficient scheduling - 💡 Useful features **Cons** - 🐛 Constant crashes - 🔑 Frequent log-outs - ⏱️ Slow loading times - 🤯 Frustrating user experience **Commonly reported bugs** - Unreliable location detection - Issues with syncing and data updates - Compatibility problems with newer OS versions **Most requested features** - Notification system for appointment changes - Improved charting and reporting capabilities - More intuitive and customizable interface ## Newest reviews (19 of 146) ### 2/5 — Crashes and new version sucks *2026-03-07, version 1.45.1* My work requires this app, it’s honestly the worst system I’ve worked with in my whole 16 year career. It crashes CONSTANTLY And the new version does not let you look at your own totals. I could care less what the shop makes. ### 1/5 — Hate is not a strong enough word *2026-02-15* If this app wasn’t required by my job, I’d never open it. It constantly crashes. I have to CONSTANTLY log back in because it logs me out. Notes cannot be edited and you cannot use proper punctuation. For an app that does so little, it’s endlessly frustrating to use. It’s clunky, it’s slow, it’s completely useless half the time. I’m standing inside the building I work in and it tells me I’m out of my business location. What?! If I could give this app zero stars, I would. I can guarantee the people who gave it five stars were paid to do so or they were the devs of this app. It’s absolute garbage. Editing to add new complaints: when I click “clock in/log in” I get a red bar across the top saying it cannot be completed. I have to crash the app to log in. Also, when I swipe to go to another day, it will either not swipe, or it will half swipe. Sometimes it will actually go backwards. It doesn’t keep you on the same day when you go back into it. If it’s Tuesday, the red bubble at the top on the calendar says it’s Friday the week before. I’ve had to uninstall and reinstall this app FIVE TIMES in the last WEEK because it refuses to work. The entire development team needs to be scrapped. Seriously, START OVER! There’s no saving this horrible app. I can’t say it enough. It’s garbage. ### 1/5 — App *2026-01-24, version 1.44.6* This app works 20-30 percent of the time time rest of time kick you out and have to re log in ### 1/5 — Horrible *2026-01-10, version 1.44.4* By far the worst booking service I’ve ever used as a cosmetologist over 20 years, the hotel spa I now work for uses it and therefor I’m forced into using zenoti. PLEASE HELP, please make your app better for providers. This is clearly a problem for everyone. The app is horrible the web version is horrible. Take a look at square, gloss genius, vagaro- there are soooooo many ways to make your software user friendly! Takes notes, please help us! ### 1/5 — Not user friendly *2025-11-17, version 1.44.2* One of the worst apps for business owners. Very difficult to simple tasks ### 1/5 — Nurse Injector: awful app for charting *2025-08-27, version 1.43.5* My medspa has decided to use Zenoti. After using it for almost 4 years, I am still frustrated with this app DAILY. It’s constantly freezes, logs me out, and doesn’t have any charting friendly pre sets and it is FAR from being intuitive. If you have the choice to not use this app: RUN. As far and as fast as possible. ### 2/5 — Lazy app *2025-08-22, version 1.43.5* I’m annoyed and fed up at this app and its lack of updates, you can’t edit notes, login and login resets are rubbish. Whoever designed this app is so lazy. It’s been years and nothing’s changed. I’m sick of this rubbish we’re forced to use for work. ### 1/5 — Zero stars is too much *2025-08-19* There is a reason the last 17 reviews (all Since Nov 2024) are 1 star. Yes that’s now 9 months. The app is utter garbage. Used to constantly logs us out. Now teases us n constant spinning wheel while it decides if/when it is going to actually sync data and be functional. Utter trash. Totally unusable. Absolutely useless. In the time the wheel keeps spinning I can reach for laptop and log in to the desktop version and it’s more functional. Sack the developers n start afresh. 9 months of near unusabilty! Any other industry and this would not be tolerated ### 1/5 — Terrible software *2025-08-09, version 1.43.3* Absolutely terrible software, the app is super glitchy. Cant block out appointments correctly since the screen moves up when selecting time. ### 1/5 — Barely on life support *2025-07-26, version 1.43.2* Appointment view does not auto refresh. There is more but that one simple functionality does not exist in 2025. You need to switch to a different day and back to see anything updates from whenever it originally loaded. ### 1/5 — Dumpster fire *2025-07-06, version 1.42.7* I swear to God every since the last update this app has turned into utter trash. It’s constantly crashing, kicking me out, or refusing to let me log in. ### 1/5 — Zero stars is too much *2025-04-24, version 1.42.5* There is a reason the last 14 reviews (all Since Dec 2024) are 1 star. The app is utter garbage. Constantly logs us out. Constant Spinning wheel while it decides if/when it is going to actually sync data and be functional. Utter trash. Totally unusable. Absolutely useless. In the time the wheel keeps spinning I can reach for laptop and log in to the desktop version and it’s more functional ### 1/5 — Please update UI *2025-03-30, version 1.42.2* I am tired of having conversations with the boss because I pressed the wrong button on this freaking app. There is so much space that you can use to spread out the buttons and make them different colors. Please do something about this app it’s such a pain to use. ### 1/5 — DISGRACEFUL *2025-03-28, version 1.42.2* You simply cannot find a more unusable app in the entire App Store than this application. ### 1/5 — Do not recommend *2025-03-06, version 1.42.0* This app is used by more work, but I really wish it wasn’t for so many reasons. ### 1/5 — It’s pointless *2025-03-05, version 1.42.0* It constantly changes and it logged me out. I’m trying to login back. I got deleted and tried to get it again and it’s not even have anything for customer support. It’s a waste of time. There’s no customer support out on this thing. It’s like you are on your own. ### 1/5 — 0 starts 👎🚫 *2025-02-27, version 1.41.6* This app always logs me out of my account and makes me make a new password, it doesn’t load half the time and the same thing happens to my co workers ### 1/5 — WORST APP EVER *2025-02-22, version 1.41.6* Has not worked since an update.. I cannot see my work schedule unless I am at a computer….. What’s the point of having an app if it doesn’t work? I hope the old iPads at my job suddenly update and we lose access to Zenoti and have to use an actually good company that’s up to date with their technologically. ### 1/5 — Doesn’t work at all *2025-02-14, version 1.41.6* The app glitches all the time and now it won’t even allow me to log in. It goes to the loading page and never loads. I tried deleting and reinstalling, even turning my phone completely off. This app is absolutely horrible. I only used it because of work. Improvements definitely need to be made. ## Most critical reviews (10 lowest-rated) ### 1/5 — No good *2026-04-30, version 1.45.6* I have to use it for work, and it crashes constantly. Now I can’t even get into it! I delete and reinstall and nothing. I can’t even use it! ### 1/5 — No app or browser is working *2026-04-26, version 1.45.5* Can you plz ease fix the glitches? None of the apps or browsers functioning correctly. None of my coworkers or myself have been able to access tip reports from the current pay period for the last week. ### 1/5 — Always glitching *2026-04-03* I updated the app and it still doesn’t work right. Can’t switch to each tab without having to close the app to try to go from appointment to dashboard. I have an apple phone so it might have something to do with the programming not being able to catch up to the new apple updates. I tried deleting the app and reinstalling it and it still doesn’t work properly. It’s annoying because it is what the spa I work for uses so it’s really annoying. Please get a programmer who can get this app working properly. ### 1/5 — Worst work app ever. *2026-03-31, version 1.45.2* I’m a massage therapist and therefore have to use this app with the spa I work for, and let me just say it is HIGHLY unreliable! The updates always ruins appts for the clients. It is always crashing and therefore missing out on upgrades for the clients that suddenly disappeared off their appts. Always having to uninstall and reinstall and change passwords at random all the time. I miss Millennium Systems international! There was a reason that Millennium was used nationally by restaurants and Spas. Zenito sucks. BTW when the system upgrades, all your time off and breaks also tend to disappear! GET IT TOGETHER PROGRAMMERS! ### 1/5 — Scrolling Options Don't Work *2026-03-30, version 1.45.2* I'm trying to use the date picker and although I can scroll through a long range of dates, I can never actually pick any of the dates. It makes the app useless ### 1/5 — Not consistent *2026-03-28, version 1.45.2* This app always buffer and crash , the worst and I frustrating . ### 1/5 — Awful *2026-03-17, version 1.45.1* Awful app. Zenoti is ancient. If I wasn’t forced by my franchise to use it, I’d trash it. It’s 2026 and they are stuck in 2005. ### 1/5 — Hate is not a strong enough word *2026-03-09* If this app wasn’t required by my job, I’d never open it. It constantly crashes. I have to CONSTANTLY log back in because it logs me out. Notes cannot be edited and you cannot use proper punctuation. For an app that does so little, it’s endlessly frustrating to use. It’s clunky, it’s slow, it’s completely useless half the time. I’m standing inside the building I work in and it tells me I’m out of my business location. What?! If I could give this app zero stars, I would. I can guarantee the people who gave it five stars were paid to do so or they were the devs of this app. It’s absolute garbage. Editing to add new complaints: when I click “clock in/log in” I get a red bar across the top saying it cannot be completed. I have to crash the app to log in. Also, when I swipe to go to another day, it will either not swipe, or it will half swipe. Sometimes it will actually go backwards. It doesn’t keep you on the same day when you go back into it. If it’s Tuesday, the red bubble at the top on the calendar says it’s Friday the week before. I’ve had to uninstall and reinstall this app FIVE TIMES in the last WEEK because it refuses to work. The entire development team needs to be scrapped. Seriously, START OVER! There’s no saving this horrible app. I can’t say it enough. It’s garbage. Edit again: this app is basically unusable. I now have to shut it down EVERY TIME if I want to clock in or out. I have close and open if I want to see my tips. I get a red bar saying FAILURE at the top of every notes page every single time. How much worse can this app get??? I have uninstalled and reinstalled it more than 2 dozen times in the last 2 months. Genuine HATE and DISDAIN for this app. ### 1/5 — Annoying bugs and crashes *2026-02-23, version 1.45.0* I’m a massage therapist in a busy spa. I need to write notes, check tips, check intake forms, clock in… the app constantly crashes, glitches, deletes nots, doesn’t have landscape mode… it stresses me out at an already stressful job. ### 1/5 — Horrible update *2026-02-19* The new update is actually horrendous. I work at a massage and facial facility with clients who deeply care about the provider. They are seeing the section for requests is now teeny and can easily be missed. Secondly, there’s no way to check for people who have canceled same day. Another flaw is you cannot tell the difference between aestheticians and massage therapist anymore in the booking area. It’s extremely slow and does not load. It’s all big bold text gets lost. I loved the old zenoti and i appreciate zenoti after working with a competitor of mind and body booking system but this new update guys is not good . It was perfectly fine the way it was . Now the car payments are in a different section and it’s no longer user friendly . ## Most praised reviews (10 highest-rated) ### 5/5 — Zenoti is super *2026-01-22, version 1.44.6* I love using zenoti, on an iPad and the computer ### 5/5 — Apple Watch?? *2021-09-26, version 1.29.1* Can we make this Apple Watch compatible???? Please and thanks ### 5/5 — Excellent service *2018-10-15, version 1.14.0* This is an amazing service so thankful for Technologie that makes our world and work flow with such ease and perfection 😊 ### 5/5 — fantastic way to make work just a little bit easier *2018-09-19* I used to have to print out membership contracts, which isn’t that bad, except that you’re always dealing with printer issues. I like the feel of the iPad and being able to hand that to customers - it just makes for a nicer experience overall. The biggest thing of course is that we’re saving on all the paperwork and the space that the files were taking up in our back room. Looking forward to moving all those old files into the zenoti app. **Developer response:** Thanks for the positive feedback Michael. We're glad you are able to save time and improve guest experience. ### 5/5 — So much better *2018-05-02, version 1.9.3* What a relief. This app is so much better than what we had previously, I can access my schedule - and it’s accurate! And see my history of work as well. There’s more but I appreciate that the app always works, unlike the previous app we had in the salon. ### 5/5 — Love this App *2018-05-01, version 1.9.3* This App has made quite a difference in our business. I love it! I appreciate the support from Zenoti as well! Highly recommend! ### 5/5 — It’s come a long way *2018-04-07* I’ve watched this app grow from just a few functions to a very full featured application that does appointment booking extremely well. At first it took some adjustment to use the booking tool, since it isn’t the familiar grid with times and service providers with existing appointments all laid out. But then I used the tool a few times and found it really does an excellent job to triangulate all the factors and pick a good appointment slot. And so cool that the whole thing syncs in real time with the traditional computer side of the appointment book. Nicely done! ### 4/5 — Constant auto log outs from the app *2024-11-16, version 1.41.1* The app will log you out most of the time you can just log back in with the passcode as username will always pop up but it’s that fact it keeps logging you out of the app it should remember your device and log you in automatically. Been forced to reset passwords and go to the trouble of trying to get back in, use it one moment 5 mins later completely logged out it’s such a pain ### 4/5 — I like this app but wish it would notify me *2023-05-01* I love Zenoti and find it very easy to use, but would love if it could start to send notifications when you get someone booked on your schedule! I am an esthetician so when I have open slots it’s very normal for someone to walk in and/or book last minute, considering i have to refresh my page to see if i’m booked, it would be so much nicer to get a notification instead!! ### 4/5 — Appreciate it. *2021-12-06, version 1.30.0* Happy with the app, I hope this app could be available on the Apple watch, too. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*