# Zepp Baseball & Softball — user reviews > 86 indexed App Store user reviews of Zepp Baseball & Softball by Zepp Inc., rated 4.10/5 from 170 ratings. - Source: https://appshunter.io/ios/app/zepp-baseball-and-softball/id738455135/reviews - App overview in markdown: https://appshunter.io/ios/app/zepp-baseball-and-softball/id738455135.md - Rating breakdown: 5★ 109 · 4★ 19 · 3★ 13 · 2★ 6 · 1★ 23 ## What do users think of Zepp Baseball & Softball? Overall sentiment: negative **Pros** - 📊 Detailed swing analytics and metrics - 🎥 Video analysis with 3D visualization - 💪 Effective training tool for improvement - 🎯 Instant feedback on swing performance - 👨‍🏫 Helpful instructional videos and drills - 📈 Tracks progress over time - 🔄 Multi-player support for teams - ⚾ Pro player comparison features - 🎓 Great teaching tool for coaches **Cons** - 🚫 Product discontinued/service shut down - 🐛 App crashes frequently - 🔌 Login/authentication failures - 📡 Connection issues with sensor - 🎥 Video playback problems (freezing, audio cuts) - ⚠️ Inaccurate sensor readings - 🔋 Poor battery life on sensor - 😕 Confusing user interface - 🚫 Data loss after updates - 📵 WiFi detection errors - ⛔ Cannot use app when logged out - 🐢 App runs slowly/sluggish - 📱 Compatibility issues with devices **Commonly reported bugs** - App hangs on 'Transferring Offline Data' screen - Login domain errors - WiFi connectivity detection fails despite strong signal - Videos freeze 3/4 through playback - Audio cuts out before video ends - App crashes when using camera feature - Sensor fails to connect or disconnects frequently - Error message 'ROLE cannot be empty' - Swings not saved properly (1 in 3 fail) - App freezes after 10-15 hits when saving video - Inaccurate swing speed and angle calculations - Cannot create or update player profiles - Registration completion failures - Corrupted data after app updates - Sensor data collection failures (30% failure rate) **Most requested features** - Update bat database with newer models - Add more pro players for comparison - Softball-specific metrics and analysis - Apple Watch compatibility - Export data to CSV/Excel format - Audible feedback during recording - Adjust camera zoom controls - Improved lighting controls - Organize players into teams/groups - Ability to import external videos - Merge multiple player profiles - Better app navigation and UI design - Offline functionality - Web portal for stat viewing ## Newest reviews (17 of 86) ### 4/5 — audio stop *2022-07-08, version 3.4.4* super good app, the only problem i have is the video stops playing audio like 10 seconds before the video ends. ### 3/5 — Was five stars… *2022-03-30* At least until they switched to being a smart watch Company. Then they ended support (The developer website link on this page takes you to the smart watch page) and the page for the tracker (ZEPP Labs) no longer has a portal where you could look at the stats from there. I would love to be able to just download all my data as a Excel file so I can analyze it. ### 3/5 — Not bad, but no sound *2021-05-15* On my phone if I play any video, no sound will come out of my speakers, and it sticks that it is that way because it has been helping my brother a lot ### 4/5 — Everything is good but updates for new bats *2020-06-04* Everything is awesome about the app but it would help if there was an update of the new bats so I can have the right bat for the bat profile ### 3/5 — Sound *2020-01-22* I enjoy softball and play. I was looking for a app or website for more information for off season. I tapped in many categories and the sound seemed to not work. I powered off my phone multiple times and restarted the whole app. Is anyone else getting this issue? ### 2/5 — Crappy *2019-12-24, version 3.4.4* The app itself is a good idea but it doesn’t work well with my IPhone XR. It worked just fine on my old iPhone 8 Plus. ### 3/5 — Videos stop playing *2019-08-02* The videos start and then the app will crash randomly. I contacted support and they told me to restart my iPad. It worked for a little while and then repeated the same problem. The videos will start and freeze or the videos will start and the entire app will shutdown. I would give it a lower rating but the product works great it’s just a bad app. Product is 5 stars. ### 3/5 — Video tutorials will not play. *2019-05-28* The app sounds good, from what I have heard. I downloaded the app on my iPhone to help my son in youth baseball. I would like to purchase the sensor for his bat as well. But None of the video tutorials will play. If I can solve this problem, I will purchase the sensor. ### 4/5 — Good but... *2019-03-11* Needs updates. Customer service is spotty. Works good when you figure out the app. Would be better if app was more user friendly. ### 3/5 — Not bad but needs updates *2019-03-02* It takes some time to figure out how to navigate the app but it’s pretty cool once you get into it. I’m not sure the vids are very useful but they are ok. The list of bats really needs updated. Most recent Marucci on the app is the Cat6. We have the 8. ### 1/5 — Error makes Zepp unusable *2019-02-09, version 3.4.3* When I connect the sensor I am taken to my profile page. I can’t move forward from there because I get an error that says “ROLE cannot be empty”. I have tried on several devices and always get the same error. Please help! ### 3/5 — Needs more options *2018-10-30* I really like the app but I don't have a Zepp sensor and I can't do a lot without one. Also the vids pause in the middle even though it says that it's still running. Can you make the app work for fast pitch bats too? ### 1/5 — Crashes on iPhone X *2018-07-31* The zepp has turned into a toy. Bought square zepp. It worked first few months. However no the zepp app crashes when using camera. The zepp also has failed in collections of data 30 percent of the time. I opened a request for iPhone X support but they have yet to fix. They confirmed a camera problem with the iOS support. Right now the zepp is failing us ### 4/5 — Apple Watch? *2018-07-14* You should make this app compatible with the Apple Watch. It would make it a lot easier to start sessions, and analyze my swing. ### 1/5 — Baseball App Doesn't Work *2018-06-30, version 3.4.0* New purchase but baseball app won't let me complete my registration. This might be their way complying with the lawsuit. ### 2/5 — Unreliable app *2018-05-06* App won’t connect to sensor or disconnects often, multiple times per session on 3 different devices. App videos won’t load. Have tried on several different WiFi connections as well as on strong cell signal. ### 2/5 — Great Data, Not Great App, Good Website *2018-01-30, version 3.3.0* The data is awesome but the iOS app feels very disjointed. I like to sync the Zepp and use the website on a PC. It might be better on an iPad but I don’t have one. ## Most critical reviews (10 lowest-rated) ### 1/5 — Product discontinued *2025-09-06, version 3.4.4* 💀💀💀💀💀💀💀💀💀💀💀💀💀💀💀💀💀💀 ### 1/5 — Useless *2024-09-26, version 3.4.4* App no longer functions. If you end up logged out, you now own a useless sensor. ### 1/5 — Bad app *2024-06-24, version 3.4.4* Wouldn’t even let me sign up it said that there was no WiFi when I was definitely connected to the WiFi. Do not recommend. ### 1/5 — Product discontinued *2024-03-22* Zepp lost a copyright lawsuit by Blast Motion and was forced to stop everything with their swing analyzers. If you bought one, you’ll have limited capabilities, but don’t log out. The server that hosts the system no longer does so you can’t log in. If you stay in, you can’t change anything about the hitter or add new ones. You can only see current swing data for existing players. Log out and the expensive sensor becomes totally useless. It won’t work with the blast app either. ### 1/5 — Couldn’t even get in! *2024-01-02, version 3.4.4* I went to sign up for the app and it kept on telling me that my network was unstable. I had 4 bars and my wifi was all the way up. I tried at another house and it told me the same thing! ### 1/5 — Can’t use the app *2023-10-03, version 3.4.4* I can’t even use the app was logged in but wouldn’t work and threw error codes so I deleted it and redownloaded it and now I can’t log in it needs to be fixed. ### 1/5 — Bad *2023-05-31, version 3.4.4* I haven’t been on the app for a while. But when I tried to get on non of my passwords worked and when I tried to make another account with other emails it still didn’t work ### 1/5 — Fix the Bug *2023-05-18* Was a great app and even without updates it was usable until a couple days ago. Now it won’t connect to the sensor at all and won’t allow me to create or update players or info. Please fix whatever error is causing the complete failure of the system! ### 1/5 — Can’t login *2023-05-17, version 3.4.4* Can’t login/sign upshows domain error. Did they shut down the service? ### 1/5 — Do not download *2023-04-30, version 3.4.4* You will not be able to login or sign up. It appears that has completely discontinued support for the app, but has not taken it down from the App Store. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2022-11-22* Really cool features for players trying to play at a high level! ### 5/5 — Exceptional! *2018-05-18, version 3.3.0* Love having the sensor. Use it every once in a while to see the progress in my swing! ### 5/5 — Zepp - Good app *2017-12-14, version 3.3.0* Maybe I'm giving 5 stars cuz I got my bat speed to 101mph 😏 but I mean it is a good product ### 5/5 — Details *2017-11-16, version 3.3.0* Now I can see what my kids need to work on! Great app!!! ### 5/5 — Ball Coach *2017-10-21, version 3.2.6* Love the instant feedback it gives my players. Great tool. ### 5/5 — Amazing *2017-08-13* It's awesome I have gotten so strong with the workouts I've only been doing it two days it's awesome ### 5/5 — Great for young hitters *2017-08-04* I use this for my 13/14 year old team and it really helps explain to them what they are doing wrong and videos help them to fix it. ### 5/5 — Great *2017-08-03, version 3.3.0* Awesome ### 5/5 — Really Great App *2017-07-29* Zepp has helped me with my baseball swing so much! My bat speed and everything else has improved so much thanks to Zepp! ### 5/5 — Great for baseball *2017-07-19* Really helped out my swing and showed me what I need to work on. Have and will continue to share with friends and will always recommend for people in a slump or looking to become better ball players. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*