# Zeppelin Remote Service — Remote service support

> Remote service support (iPhone/iPad app by Zeppelin GmbH.)

- Source: https://appshunter.io/ios/app/zeppelin-remote-service/id6677024957 (this page in markdown: same URL + `.md`)
- Developer: [Zeppelin GmbH](https://appshunter.io/developer/1256525842)
- Category: Productivity, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 18.0 · 72 MB
- Languages: American English, French (France), German (Germany), European Portuguese, Chinese (Simplified, China), European Spanish
- Released: 2024-12-10
- Data updated: 2026-08-18
- User reviews in markdown: https://appshunter.io/ios/app/zeppelin-remote-service/id6677024957/reviews.md

## What is Zeppelin Remote Service?

Zeppelin Remote Service allows remote maintenance of engines and systems worldwide, at any time and from anywhere in the world - even in regions where service calls cannot be made at short notice.

In the event of an emergency, the problem description, photos and videos can be exchanged via the chat platform. The chat features and video calls with AR capabilities enable remote fault diagnosis of machines, systems or devices. Service technicians can access systems without being physically present and call in additional experts as needed. If necessary, a service call is triggered. Thanks to the preparation and troubleshooting that has already been carried out, deployment times can be made more efficient and significantly reduced. 

The application has many features:

-Real-time troubleshooting and resolution support 
-Knowledge building and transfer through documented troubleshooting  
-Reduce diagnostic costs 
-Easier communication (audio, video, text)
-Bilingual user interface (German/English)


## Version history (last 5 releases)

### 23.0.1 — 2026-08-18

Bugfixes & general improvements

### 23.0.0 — 2026-08-05

- Identify equipment faster with new asset thumbnail images.
- View linked maintenance plans and upcoming dates directly in the asset details to better track preventive work.
- Find work orders and past activities quickly by filtering the asset maintenance history by maintenance plan.

### 22.0.0 — 2026-07-08

- Maintenance Plan: Launched a system to create and manage recurring preventive plans.
- Plan Management: New web overview for planners to edit attributes and manage participants.
- Automated Scheduling: Enabled automated ticket generation with lead times for mobile execution.
- General Improvements: Added voice-to-text rich text support, included task descriptions in PDF reports, and expanded API editing for ticket custom fields and assets.

### 21.0.1 — 2026-06-03

- Create tickets on iOS using AI-powered voice input (rolling out in phases)
- Automatically fill ticket fields from spoken message
- Review and adjust AI input before submitting (human-in-the-loop)
- Faster ticket creation with a simplified flow and fewer steps
- Configure relevant ticket fields for ticket creation
- Set mandatory fields to improve data quality

### 20.1.1 — 2026-05-06

- Create and manage custom task types, including billable (productive) and non-billable (non-productive) categories
- Track task time on mobile: start, pause, resume, finish, edit, and delete entries
- Admins can enable or disable time tracking for compliance reasons
- View productivity with new metric cards: total, billable, non-billable task times, and productivity
- Task list now includes columns for 'task time', 'assignee's team' filter and column, and a 'created on' filter and column

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## More apps by Zeppelin GmbH

- [Plantbook](https://appshunter.io/ios/app/plantbook/id1287430289)
- [Zeppelin Events](https://appshunter.io/ios/app/zeppelin-events/id1339625591)
- [Zeppelin Z Cloud](https://appshunter.io/ios/app/zeppelin-z-cloud/id1380659657)
- [Zeppelin Rental Mediacenter](https://appshunter.io/ios/app/zeppelin-rental-mediacenter/id1453370018)
- [Baumaschinen Sticker Pack](https://appshunter.io/ios/app/baumaschinen-sticker-pack/id1487762941)

All apps by Zeppelin GmbH: https://appshunter.io/developer/1256525842

## Related topics

[zeppelin](https://appshunter.io/ios/topics/zeppelin)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*