# Zepto Cafe: Fresh Food in mins — user reviews > 53 indexed App Store user reviews of Zepto Cafe by KIRANAKART TECHNOLOGIES PRIVATE LIMITED, rated 4.60/5 from 14 ratings. - Source: https://appshunter.io/ios/app/zepto-cafe-fresh-food-in-mins/id6683306445/reviews - App overview in markdown: https://appshunter.io/ios/app/zepto-cafe-fresh-food-in-mins/id6683306445.md - Rating breakdown: 5★ 10 · 4★ 3 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of Zepto Cafe? Overall sentiment: neutral **Pros** - 🚀 Fast delivery - 👍 Affordable prices - 🔥 Fantastic taste - 🎨 Good packaging **Cons** - ⏱️ Delayed delivery - 🚫 Unavailable items - 🤔 Inconsistent service - 🤨 Rude customer support **Commonly reported bugs** - App not showing relevant menu items - Order cancellation without notification **Most requested features** - Add more menu items - Improve delivery reliability - Enhance customer support ## Newest reviews (15 of 53) ### 1/5 — Very poor service *2025-05-05, version 25.4.4* I ordered meal I pay around 3:02 now it’s almost one hour going I didn’t get my order now why so delayed ### 1/5 — Zero customer service *2025-04-28, version 25.4.4* Worst app ever delayed my order by half an hour no contact with the driver and no help by the customer service also ### 1/5 — Worst Service *2025-04-25* Always Unavailbale , Out of stock or Closed .. Why do u have an App when u keep closing . Then , somehow we order and they don’t update the delivery time properly , says 2 mins but have to Wait 30 mins , after receiving , one items goes missing n check the app to see what happened , It shows Out of Stock after ordering . To get that Money back , we have to waste our morning to some idiotic service ppl who can’t check anything . She just ruined my morning . ### 1/5 — Temporarily unavailable all the time *2025-04-22, version 25.4.4* I really liked that they are serving many things. But it is temporarily unavailable all the time. Everytime i open it it says the same. In ghat case i dont understand why do they send notifications about chole bhature, pav bhaji to my phone ### 2/5 — Try to open delivery in small areas tooo *2025-04-10, version 25.3.4* I really want to order without there is no delivery option ### 1/5 — The app is good but the food is worst *2025-04-04, version 25.3.4* The food quality offered by Zepto is extremely poor and low quality. Most of the items available are bad in taste and mostly rotten/stale ingredients are used. ### 1/5 — They don’t refund you your money *2025-04-02, version 25.3.4* My money got deducted twice and now after 3-5 days when I am asking it back, nobody is answering to my chat messages. They just apologise that’s it nothing moves forward. ### 1/5 — Product quality *2025-03-30* When i talk to the zepto customer service then he agree to refund my money because of bad quality of food they bring and also told us that they give refund within a minute but when i see my wallet in morning more then 22hr they not giving any single amount of money This was my worst experience to the zepto cafe i also recommend you don’t buy product to tye zepto cafe ### 1/5 — Bakwasss *2025-03-28, version 25.3.4* Whenever i try to order it shows sorry temporarily cafe is resting. U better drop the app and take complete rest. ### 4/5 — Add Cooking Instructions atleast *2025-03-21, version 25.3.2* I usually don’t take ice cubes, but there is no option to tell that to the zepto kitchen. This should be resolved quickly ### 1/5 — Bad quality food *2025-03-16, version 25.3.2* say, I was really disappointed with the food. The quality was far below expectations. My dish was bland, overcooked, and lacked any real flavor. The ingredients seemed stale, and it was clear that no care went into the preparation ### 1/5 — Never available *2025-03-09, version 25.3.1* Whenever i open the app to order something, it always says it’s unavailable!! If you can’t deliver then you should shut down the app!! ### 1/5 — False Advertisement *2025-02-26, version 25.2.3* Don’t go by what they advertise, delivery in 5-10 minutes is rubbish! It always gets delivered after 20-30 minutes, and everything is so expensive, 1 samosa is double or triple the normal price. ### 1/5 — Scam *2025-02-23, version 25.2.3* Don’t download this app it’s a scam . The app shows 7-10 min delivery but they take 35 minutes to delivery just for half a kilometre and the food tastes average not at all worth the wait and the app scams by showing a short delivery time to attract customers . ### 1/5 — Worst experience ever *2025-02-19* I ordered at 1:39 pm and zepto claimed 12 min delivery. Its been 2:20 and I asked support team to elaborate the issue. They support person was arguing for so long that you will receive your order as soon as possible and wasting my time ans asking me continuously do you want to cancel the order as its not dispatched yet. I declined that and told him I don’t want to cancel it. Then suddenly at 3:07 I received refund of 2 products out of 3. So basically the products are out of stock and still they took to order, I waited for more than 1.5 hours and mainly without my knowledge they refunded. I didn’t ask for cancel my order or anything. 3 persons called or messaged on support and saying same thing they will forward this problem that’s it. - without my knowledge they refund me. - if products are not available then you should mark it as out of stock. - I waited for so long and received nothing. Very bad support from team, continuously saying one thing and was not able to solve the queries, doing time pass and frustrating you. Worst experience ever that I faced with Zepto. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst customer service and delivery *2026-02-04* Today at around 3:50pm I ordered tandoori momos roughly costed me around 200/- and after paying I was charging and not checking my phone , there was no calls no notifications after like half and hour I checked and it showed delivered, no delivery agent called me nothing and when I try to raise an issue on the customer support , the guy was arguing with me and said it showed delivered and no refund can’t be made and the delivery guy was like i delivered then when I said I will check the cctv then he proceed to say he gave it to one pg girl and the name was same. The customer support was arguing with me claiming it’s delivered when the delivery guy himself agreed that he didn’t deliver. WORST SERVICE!!!! It’s not about the refund ! ### 1/5 — Hopeless service of delivery partner *2025-10-02* I placed an order on Zepto at 1:02 AM but received it only at 1:20 AM. The Zepto app was showing that the order would arrive within 5 minutes. After the order was assigned, I called the delivery executive, but even though he picked up my call, he didn’t speak for almost 5 minutes. Later, when he finally responded, he said he was chewing “kharra,” which is why he couldn’t talk to me. I disconnected the call. When he came near my location, he didn’t call me at all. I called him again, and then he falsely claimed that he had already tried calling me — but in his call log, my number wasn’t even dialed. When I asked him to connect me to customer care so I could file a complaint, he refused, saying he couldn’t do that. Finally, I received the order but did not make the payment. I received call from customer care and asked them to take action, but I got no proper response. All they kept saying was, “Please make the payment.” If this is the kind of experience a customer gets, how can anyone trust Zepto for late-night orders? I wanted to give a negative-star rating, but the app doesn’t even provide that option. ### 1/5 — AI assistant killing customer experience *2025-09-18* Because of the the App algorithm the same deliy partner assigned who suppose to deliver missing item from previous order along with my order and that happen to be 6 KM away from my place. and they took 24 minutes extra to the item delivered. After spending 15 minutes with AI response which any body can hate spoke to human assistant and she has only one answer apologies and took feedback. Order at your RISK. ### 1/5 — WORST TECH *2025-07-28, version 25.7.4* I have installed the app made the registration & post that the page gets loading unable to land on the main page, seriously is this a tech company ? ### 1/5 — Worst Designed App *2025-07-02, version 25.6.5* It’s a food ordering app, please tell me how can I filter menu to select veg only. To find a item we need to spend so much energy ### 1/5 — Extremely Disappointed with Zepto Cafe Online Order *2025-06-10* I had a really disappointing experience with Zepto Cafe’s online ordering. I placed an order expecting timely delivery and fresh food — but it was a complete letdown. Firstly, the order arrived late and stone cold. The packaging was poor, and the food was completely messed up and soggy by the time it reached me. On top of that, a few items were missing from the order, and there was no proper support available to report the issue in real time. I tried contacting customer support, but the responses were slow and unhelpful. No resolution or refund was offered, just a generic apology. It felt like they didn’t care at all about customer satisfaction. For a brand like Zepto, I expected better quality, both in terms of food and service. This experience was not just frustrating — it made me lose trust in ordering from them again. Not recommended at all. If you’re ordering from Zepto Cafe online, be prepared for delays, errors, and a lack of accountability. ### 1/5 — Food is always out of stock *2025-06-06, version 25.6.2* The café near my house doesn’t have anything available. What’s the point of this app if the food is always out of stock?? ### 1/5 — Mismanagement and Horrible Customer Support *2025-06-03* Total mismanagement and unnecessary delay in delivering the order when the store is located within a km from my delivery address. The rider would pick up the order and drive to a far off place and the customer support would refuse to cancel the order. Uninstalling the app because if I want my order to get delivered after 30 minutes I would prefer to order from Zomato. ### 1/5 — Pathetic *2025-05-28* 1. Re installed app 20 times after instructions from Zepto executive but still they failed to fix the problem. Unable to login “shows account on hold”- poor engineering team. 2. Most of the Cafe items are out of stock and shows different interface on same iPhone on different user account. (Horrible glitch) 3. Poor customer interaction resolutions and service. Ps. Zepto came with very unique and perfect resolution by providing cafe and store item at one go (which surely resolving one of major customer demand and problem) however poor engineering team are main reason behind all glitch and negative feedback which Zepto needs the uttermost. If this resolved Zepto gonna nailed the market and if not then it’s losses gonna continue further. ### 1/5 — Extremely Disappointing Experience at Zepto Café *2025-05-17* I’ve used the Zepto Café app a few times now, and honestly, I’m done with it. There are serious issues that make the whole experience feel shady and unreliable. First of all, the prices of the same items are different on different phones. I compared the same exact order on my phone and a friend’s — and we were being charged different amounts for the same products at the same location. Why? No explanation. It feels deceptive, like they’re quietly experimenting with dynamic pricing behind the scenes. Second, the app itself is buggy and frustrating. It lags constantly, crashes during checkout, and often shows items as available when they’re actually out of stock. It’s clear that usability and transparency weren’t a priority in the design. To make things worse, some of the “deals” are completely misleading — you only get the discount if you order a very specific item combo, and even then it doesn’t apply half the time. For a brand that promotes convenience and tech-forward service, Zepto Café’s app feels rushed, inconsistent, and borderline unethical when it comes to pricing. Definitely not worth the hassle or the hidden costs. Overall Zepto Café feels like a rushed side project riding on the brand name with zero focus on food quality or customer experience. Definitely not going back there are far better apps ## Most praised reviews (10 highest-rated) ### 5/5 — This is my personally favourite app *2026-04-26* I don’t why you close your service I request you to please start it again the food and quality is so good ❤️😮‍💨 ### 5/5 — Good app delivers where bistro dos not *2025-10-14, version 25.10.2* Good pay later or on arrival feature . ### 5/5 — Plastic packing . *2025-10-06, version 25.9.2* Try to avoid plastic for hot items . Try leaves packing for health. ### 5/5 — Good *2025-03-08, version 25.3.1* The food was excellent, the quality was really good, the taste was absolutely amazing, and the pricing was very reasonable and quite affordable. The quality is awesome — I love the food! ### 5/5 — Service *2025-03-08* When everything can be delivered at my address then why can’t the cafe food be delivered too… I’m quite upset about this partiality ### 5/5 — Awesome Food and quick delivery *2025-01-27* I'll give them 5 stars for food and packaging quality and delivery time... The price is also nominal plus it's eco friendly packing Very impressive ..keep it up ### 5/5 — Superb experience *2025-01-22, version 25.1.4* Must try ### 5/5 — Don’t close it back. *2025-01-19* Why was it closed from last whole month? ### 5/5 — Delivery and product *2025-01-16, version 25.1.2* Good fast and neat packaging ### 5/5 — The main app lets me add more cafe items to cart *2025-01-08, version 25.1.1* Also, pain au chocolat is always outta stock at bhartiya city bangalore --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*