# ZERO eSIM — user reviews

> 12 indexed App Store user reviews of ZERO eSIM by Zero Global Limited, rated 4.90/5 from 106 ratings.

- Source: https://appshunter.io/ios/app/zero-esim/id6745967954/reviews
- App overview in markdown: https://appshunter.io/ios/app/zero-esim/id6745967954.md
- Rating breakdown: 5★ 98 · 4★ 5 · 3★ 1 · 2★ 0 · 1★ 2

## Most critical reviews (10 lowest-rated)

### 1/5 — Une arnaque

*2026-05-21*

A chaque fois que je souscrit à 5 gigas, dès lors qu’il me reste encore 1/3 voir 2/3 du forfait à consommer elle ne fonctionne plus et quand j’essaye de contacter le support je ne reçois aucune réponse

**Developer response:** Bonjour, nous sommes désolés d’apprendre cela. Une eSIM ne devrait jamais cesser de fonctionner alors qu’il reste encore des données disponibles. Nous répondons normalement à toutes les demandes d’assistance, il est donc possible que nous n’ayons jamais reçu votre message. Merci de nous écrire à support@tryzeronow.com en précisant que vous êtes « ml.bnh » afin que nous puissions vérifier votre consommation et résoudre le problème ou vous rembourser si nécessaire.

### 1/5 — RUDE LIVE AGENT!

*2026-05-16*

I had an unwanted data that I never used because I made a mistake purchasing it thinking I could call when travelling to another country since it’s important. Live agent told me and I quote “maybe next time you should have asked.”So unprofessional and maybe next time mention it to people.

**Developer response:** Hi, we're sorry about this experience. We take feedback regarding our support team seriously, as this is not the level of service we aim to provide. We understand how frustrating it can be to purchase the wrong product while preparing for a trip. If you did not use the data package, please email us at support@tryzeronow.com and mention that you are "Dey_n4". We'll gladly review the case and arrange a refund if the package was unused. Thank you for bringing this to our attention.

### 1/5 — Funktioniert nicht

*2026-05-16*

Funktioniert nicht ist rausgeschmissenes Geld

**Developer response:** Hallo, es tut uns leid, dass Sie diese Erfahrung gemacht haben. Unsere eSIMs funktionieren auf unterstützten Geräten zuverlässig, daher würden wir gerne prüfen, was genau in Ihrem Fall passiert ist. Bitte schreiben Sie uns an support@tryzeronow.com und erwähnen Sie Ihren App-Store-Namen „Alitujvh“, damit wir Ihnen weiterhelfen und gegebenenfalls eine Lösung oder Rückerstattung anbieten können.

### 1/5 — Ecran noir

*2025-12-05*

Lorsque j’ouvre l’application il y a un écran noir et rien qu’il ne s’affiche

**Developer response:** C’est très étrange : presque aucun de nos utilisateurs ne rencontre ce problème.

### 3/5 — Everything was Copacetic

*2025-10-30*

Activation only took a few minutes, and with a little help from the live chat team, everything went smoothly. Though I wish there was a moment to clarify after the eSIM is activated, you should turn your home roaming off. I’m not a tech savvy person, hence why I asked for help from support to ensure no roaming charges. Somehow communication was crossed and I’m left with a phone bill that was meant to be avoided.

**Developer response:** Hi, 
Your feedback led to a change we just released. We added interactive video tutorials that walk through every step of eSIM activation, These videos are in 22 languages and designed for people who aren't tech-savvy, you shouldn't need to be an expert to use our service.
We also updated our live chat training so our team always covers the roaming step. Your feedback is now helping protect other travelers.

### 5/5 — I managed to install eSIM easily with this app

*2026-01-18*

Honestly good app :) very happy

### 5/5 — The BEST!

*2025-12-31*

Very easy application, simple to download, and the support is truly phenomenal and fast. I highly recommend this app for internet needs all over the world.

### 5/5 — I enjoyed This app a lot

*2025-12-21*

I’ve been traveling a lot over the past few years, from Dubai to Thailand to New York, and I can honestly say this app has been working so great. If possible it would be nice to have whatsapp support, but the livechat already inside the app works really great too anway super satisfied thank you so much

### 5/5 — Absolut empfehlenswert, besonders für alle, die viel unterwegs sind!

*2025-12-21*

Ich benutze Zero eSIM jetzt seit ein paar Wochen auf meiner Reise und bin total begeistert.

### 5/5 — ZERO ESIM EST LA MEILLEURE APPLICATION

*2025-12-21*

Zero eSIM est incroyable ! L’installation est ultra simple, la connexion est rapide et stable partout dans le monde, et les prix sont clairs. Je l’utilise pour tous mes voyages et je ne pourrais plus m’en passer. Franchement, c’est la meilleure appli pour rester connecté sans stress.

## Most praised reviews (2 highest-rated)

### 5/5 — Wonderful experience with this app

*2025-12-12*

Their support is amazing, and their internet is actually fast without throttle, like most providers do.

### 5/5 — absolute lifesaver

*2025-07-27*

ts vpn is so peak, it also connects very fast

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*