# Zig Zag — user reviews

> 7 indexed App Store user reviews of Zig Zag by Smart Venture S.r.l., rated 1.80/5 from 5 ratings.

- Source: https://appshunter.io/ios/app/zig-zag/id1127766579/reviews
- App overview in markdown: https://appshunter.io/ios/app/zig-zag/id1127766579.md
- Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4

## Most critical reviews (7 lowest-rated)

### 1/5 — Server error

*2023-03-31*

Can’t log in

### 1/5 — App doesn’t work

*2022-12-20, version 3.6.4*

I tried multiple times to log in on the app and it only says “server error”. Please fix ASAP

### 1/5 — Scam

*2022-09-12*

You will get a server error when you try to log in. Customer service will not refund any pre paid credits you purchased.

### 1/5 — Doesn’t Work

*2022-07-23*

I keep getting a server error anytime I try to do anything on the app.  Disappointing.

### 1/5 — Disaster

*2022-03-27, version 3.6.1*

Awful app. It returns an anonymous “Server.Error” with no reason. Sometimes it doesn’t recognize the password. Zig zag scooters are good butbthe app has been developed by children

### 1/5 — Worst app

*2019-07-03, version 2.7.1*

The scooters are good but the app is useless. It’s incredibly slow and often fails to properly start or close out a rental. You are too often in the to contact the helpful support centre.

### 5/5 — A well designed app for a great urban mobility service

*2022-03-12*

The app allows one to rent a moped and pay by the minute or for a full day in several cities, including Florence, Italy. It’s easy to use, and the customer support team is very responsive. There is a bit of a learning curve to using an electric moped if you’ve never ridden  one before, but if you have experience with any kind of moped or motorcycle, you should be able to figure it out quickly. The electric mopeds deployed by ZigZag are very quiet (as you’d expect) and fast enough for city use. And the rates, especially daily ones, are affordable compared to the competition. In a city like Florence, it’s a perfect way to get anywhere you need to go quickly. Free and plentiful parking for mopeds is a huge bonus in a place where car parking can be a real hassle. You do need to provide your driver’s license info (of course), which will need to be reviewed. So, if you’d like to rent one of their mopeds for short rides or a full day, set up an account in advance.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-19.*