# Zigzag - Dog & Puppy Training — user reviews > 277 indexed App Store user reviews of Zigzag by PetCare Services Ltd, rated 4.80/5 from 3,748 ratings. - Source: https://appshunter.io/ios/app/zigzag-dog-and-puppy-training/id1550121165/reviews - App overview in markdown: https://appshunter.io/ios/app/zigzag-dog-and-puppy-training/id1550121165.md - Rating breakdown: 5★ 3,168 · 4★ 408 · 3★ 96 · 2★ 22 · 1★ 54 ## What do users think of Zigzag? Overall sentiment: positive **Pros** - 👍 Helpful training app - 🚀 Unbelievable support from trainers - 🤗 Personalized and caring coaches - 💡 Structured and progressive training - 📚 Informative and easy-to-follow lessons - 🤖 Useful AI chatbot feature - 🙌 Great resource for first-time owners **Cons** - 💰 Subscription required for full access - 🙄 Misleading as 'free' app - 📧 Excessive notifications and emails - 🔁 App resets progress and data - 🤔 Limited breed options **Commonly reported bugs** - App crashes and freezes - Login and sync issues across devices **Most requested features** - Allow multiple dog profiles on one account - Add more general dog care articles - Implement weight management program - Improve search functionality ## Newest reviews (13 of 277) ### 4/5 — A little buggy!! *2026-08-21, version 7.2.2* Enjoyed using the app but it’s showed that my dog has been 80% of its full size for 4 months now. Unless it’s due a massive growth spurt out of nowhere! ### 3/5 — Good app and learnt a lot *2026-08-14, version 7.2.1* The app is good, the lessons, FAQs all great. The walking information is awful and can never be relied on. Last week it was saying my 7 month old god needs 2 160 min walks, this week it says 2 25 min walks. This isn’t an isolated blip, but happens all the time. It does create doubt and makes you double check other info with other sources ### 3/5 — Inconsistent messaging from coaches *2026-08-03* I like the structure of the app but have pretty much stopped using it after a ‘coach’ told me it was unrealistic to expect my puppy to stay alone at four months old and that it is like sending a toddler to college. That my puppy might not be able to be left alone until he is 10 months old! This flies in the face of all other training we have received and certified trainers have told me this is bananas. We have basically abandoned the app at this point. Some of the content we got through was good but I don’t really have confidence in the trainers, which was the main reason I went with the paid subscription. **Developer response:** Hi, thank you for your review and feedback, sorry to hear you were not entirely happy with your experience. If you'd like to discuss this any further please do drop a message to contact@zigzag.dog and we'll be happy to look into it. Have a wonderful day! Lorna ### 2/5 — Was working great but now I don’t see anything *2026-07-11, version 7.1.1* Was using this app to train my puppy and the lessons and content were great. I also subscribed for the year. Suddenly as of today, content seems to have disappeared and a lot of pages display nothing. Please look into this and fix it soon! ### 4/5 — Well informed *2026-07-01, version 7.1.0* My puppy is quite easily responsive and this helps me to elevate and advance his training. There’s things I didn’t know(after having dogs for 50 years) that I wish I’d known before. Very pleased with the results so far.. from a very happy puppy mummy xxx ### 5/5 — Great customer service, great app *2026-06-23, version 7.0.5* Having bought a puppy from a reputable breeder I was given a pack of paperwork which included a years free access to this app. I couldn’t get it to work so emailed Zigzag customer services. Within 24 hours I was contacted by Lorna from Zigzag who after claryfying 2 small points granted me full access for the year without any problem. She was efficient and polite. Thank you Lorna. I have used the app since and it is easy to use and full of great advice and information. I would definitely recommend both the app and the organisation behind it. ### 5/5 — Good *2026-06-22, version 7.0.5* Great app ### 5/5 — Des résultats géniaux *2026-06-11* J’ai téléchargé cette app pour mon chien de 5 ans sans avoir trop d’attentes et finalement ça fonctionne même pour les chiens âgés ! Merci beaucoup **Developer response:** Bonjour, Merci beaucoup pour votre gentil commentaire. Nous sommes ravis d'apprendre que les leçons fonctionnent bien pour vous et votre chien ! N'hésitez pas à nous contacter à tout moment si vous avez besoin d'aide supplémentaire. Passez une excellente journée ! Lorna ### 5/5 — Learning how to train my dog *2026-06-09, version 7.0.4* Wonderful inexpensive team helping me ### 5/5 — Brilliant App *2026-05-31, version 7.0.4* Tells you everything ### 5/5 — Brilliant App *2026-05-26, version 7.0.4* having a great time reading the articles which provide such insight into training of my border collie pup easy to use and articles are so easy to read ### 4/5 — App is not accurate *2026-05-24, version 7.0.4* I was seeing if it took an 8month old puppy as an example and it only said that it is born December 2025, and that it’s only 5 years old please update this app ### 5/5 — 🤩 *2026-05-15, version 7.0.2* Its a free app no purchase weekly or monthly its FREE ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustration *2026-08-11* Constant problems with accessing data, lacking technical support , cancelled after 3 days trial! **Developer response:** Hi, so sorry to hear you're having issues with the app. Please drop a message to contact@zigzag.dog and we'll be happy to look into this for you. Kind Regards, Lorna ### 1/5 — Freemium *2026-07-28, version 7.1.3* I’m so tired of apps NEEDING a subscription service. It’s dumb and unnecessary. Make apps free again or at least just have a free trial limit where you can only access like three lessons a day, and not make it to where you get one free lesson and then have to pay. Spent more time making my account than I actually got to learn before it demanded my money. 🙄 ### 1/5 — Doesn’t work. *2026-07-22, version 7.1.3* It let me make an account but I can’t get past the “choose your breed” question. There are none to choose from. ### 1/5 — Missing bred *2026-07-18, version 7.1.2* My did is pure breed English Shepard. You have every version of Shepard in your list but English. ### 1/5 — Breed Choice Not Working *2026-07-10, version 7.1.1* My husband and I both tried to download this app and select a breed. The app doesn’t recognize any breeds nor does it give options to choose from. ### 1/5 — Highly do not recommend. *2026-07-10, version 7.1.1* App just bugged out in the first initial use while making a profile. It gets stuck on the put in your dog breed page. Doesn’t pull up any breeds. I reinstalled, deleted all data, tried with wifi, tried on cellular data. I shouldn’t have even tried all of that. If an app freezes up first page I wouldn’t spend money on it. ### 1/5 — Terrible app *2026-07-10, version 7.1.1* One of the worst apps I’ve used. It’s inconsistent, doesn’t keep my information, and they provide little to no customer support of any value. I would stay away from this app. ### 1/5 — Bad *2026-03-05, version 6.10.2* Not good ### 1/5 — Bad *2026-02-23, version 6.10.1* Not good ### 1/5 — Worked for a day! *2026-01-31, version 6.9.1* The app worked great for 1 day. Then on the next day it wouldn’t allow me to login. I changed my password. Still wouldn’t allow me to login. I’m sure it’s great WHEN it works. ## Most praised reviews (10 highest-rated) ### 5/5 — Fun and Informative *2026-08-25, version 7.2.2* What I like about this app is that you feel that both you and your puppy are in the journey together. The learning pathway easy to follow and if your furbaby needs some extra time on an activity or skill, another opportunity appears later on. ### 5/5 — 5 stars *2026-08-17, version 7.2.1* Easy to follow 5 stars ### 5/5 — Amazing! *2026-08-10, version 7.2.1* As a first time dog owner this has just been a lifesaver. I have been able to learn so much before picking up our pup. Honestly so worth the subscription, very impressed 👏 ### 5/5 — Perfect for new dog parents *2026-07-30, version 7.2.0* Just pawfect and easy to follow along. Always easier to keep up than catch up. Great app. Thank you 💐 ### 5/5 — Review *2026-07-27, version 7.1.3* My small little pup knows how to listen to these steps and its very helpful for him and me and its very easy to do ### 5/5 — Day to Day help with puppy *2026-07-21, version 7.1.3* Zigzag provides detailed and timely information for training my puppy. Plus, I can reread and calibrate the lessons. ### 5/5 — . *2026-07-21, version 7.1.3* I’ve never seen my dog so focused in my life and he’s a puppy! ### 5/5 — Must have for Puppies! *2026-07-19* I looked at many training items before I brought my puppy home and this app is amazing! I’m so impressed with all it does. The free version gives you 3 lessons a day and the difficulty gradually increases. Without it I wouldn’t really know what to do and it’s been great to have the gradual increases. **Developer response:** Hi, Thank you very much for your lovely review. We're so glad you're enjoying the app! Feel free to reach out any time if you require any further support. Have a fantastic day! Lorna ### 5/5 — Preparing my dog with Zigzag! *2026-07-07, version 7.1.1* This app helps me prepare when my puppy isn't home yet and its very helpful! ### 5/5 — Walter *2026-06-30, version 7.1.0* Do any really well with it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*