# ZIIP Beauty — user reviews > 134 indexed App Store user reviews of ZIIP Beauty by Ziip, Inc., rated 2.50/5 from 136 ratings. - Source: https://appshunter.io/ios/app/ziip-beauty/id937466401/reviews - App overview in markdown: https://appshunter.io/ios/app/ziip-beauty/id937466401.md - Rating breakdown: 5★ 25 · 4★ 14 · 3★ 15 · 2★ 17 · 1★ 40 ## What do users think of ZIIP Beauty? Overall sentiment: negative **Pros** - 💡 Variety of targeted treatments for different skin concerns - ✨ Visible results in skin firmness and texture - 🎯 Device effectiveness when app functions properly - 📱 Improved app design and layout in recent updates - 🔄 Regular app updates with new treatment plans - ⏱️ Quick treatment options available (2-10 minutes) **Cons** - 🐛 Frequent sync failures between app and device - 📱 App crashes and won't open - 🔐 Constant login requirements and password issues - ⏱️ Video timing mismatches with device duration - 🚫 Device completely unusable without functioning app - 📹 Video playback issues and black screens - 🔄 Treatment plans don't advance past first day - 💸 High price point for unreliable product - 📧 Poor customer service and support responsiveness - 🎬 Removed treatments and missing features in updates - 📵 App doesn't work with password managers - ⚠️ Inconsistent device behavior across treatments **Commonly reported bugs** - App fails to sync with device (50% failure rate reported) - Device syncs to incorrect treatment - App crashes when clicking sync button - Login screen doesn't display properly on some devices - Password reset email never arrives or link times out - App logs out user frequently without saving credentials - Videos won't load or play (black screen) - App won't open after recent updates - Bluetooth pairing issues - Treatment videos don't match device timing - Device continues running after video ends or vice versa - App doesn't recognize user accounts created on website - Treatment plan calendar stuck on first day - App doesn't work with iOS password managers - Blank white screen on app launch - Device beeps and stops at wrong times - Some treatments unable to sync with device - App encounters fatal errors requiring reinstall - Video descriptions too vague after updates - No fast-forward/rewind functionality in videos - Audio from app interrupts music or podcasts - App performance issues on iPad and older devices **Most requested features** - Offline mode or device-only operation without app dependency - Physical buttons on device for manual frequency/intensity control - Password persistence and biometric login (Face ID) - Fast-forward and rewind controls for treatment videos - Ability to minimize video and listen to music simultaneously - Diagram-based guides instead of only video tutorials - Favorite or heart treatments for quick access - Abbreviated treatment durations (50% of standard length) - Selfie tracking feature for progress comparison - Treatment plan calendar that properly advances by day - Notifications for treatment reminders - Search tool or quiz-based treatment selection - Explanations of why device performs specific actions - Relaxing background music during treatments - Video scrubbing and playback controls - Restore previously removed treatments (brows, total clearing, etc.) ## Newest reviews (17 of 134) ### 2/5 — The specific treatments aren’t appearing *2026-07-03, version 3.8.9* I like the videos, but only the plans are showing rather than the specific treatments, which is frustrating ### 3/5 — New update is awful *2026-06-22, version 3.8.8* I love my halo but the new update is rubbish. It now takes so many more button presses to sync your halo, the plans page used to take you to your plan but now you have to select it. It’s not user friendly at all. ### 1/5 — Latest update makes app unusable!!! *2026-04-30, version 3.8.5* Since the third week in April, I cannot use my ZIIP halo in sync with the app. There is a banner on my home screen asking me to select which device I am using, but it is super sized and cannot be resized so I cannot access or select anything from the drop-down menu. I have no idea how to fix this. Cannot use the app at all now. Have deleted and reinstalled and it makes no difference. What am I supposed to do???? ### 1/5 — Bad update *2026-04-28, version 3.8.5* The new update is awful. It now takes 3 taps to sync a treatment. The whole app is zoomed in so that you can’t see everything on the screen. The app doesn’t recognize when the date has changed, so plans are completely off. ### 1/5 — No longer working. Please fix . Won’t let me select my device *2026-04-26, version 3.8.5* Doesn’t work now ### 1/5 — Fix the app!!! *2026-04-24, version 3.8.5* I applied all my gel only to find that the app is screwed up! What a waste of time and $. The font on the app is so large you can’t use it. I’ve tried deleting and reinstalling to no avail. Of course you can’t contact them you have to email and wait a couple days. Absolutely ridiculous. ### 1/5 — What’s happened?? *2026-04-23, version 3.8.4* I bought a Ziip a few months ago and was super happy with it. Since 23rd April the app has not been working at all. It looks super magnified when I use it on my phone and I can’t even type my password as it’s ’below’ screen on my phone. Not amused and almost impossible to get a response from a human. Sort it out Ziip halo. This is an expensive piece of kit that NEEDS a fully functioning app. I’ve tried deleting but nothing changes when I re install. ### 1/5 — Useless update *2026-04-23, version 3.8.4* Now cannot use my Ziip as app doesn’t work. Making the Ziip redundant. Only had a few months. Want my money back. ### 1/5 — Unusable *2026-04-23, version 3.8.4* For days now, the app, even after deleting and reinstalling multiple times is unusable. The font is supersized and you can’t access any buttons. Clearly needs an update ### 1/5 — FONT Size *2026-04-16, version 3.8.4* The ZIip App forced and update and the new update has the FONT all messed up. Tried deleting and reinstalling, didn’t help. Went to IPhone 16 settings for text size that didn’t help. Please reprogram the app to go to normal size fonts as you cannnot use the app!!! ### 1/5 — Horrible App and support *2026-04-12, version 3.8.3* Since the acquisition by Current Body, it’s been nothing but trouble. I’d honestly look to 7E Wellness for micro current solutions. ### 1/5 — Inconsistent *2026-04-11, version 3.8.3* I have wasted so much gel on device and app pairing. The new update has made this even worse. I’ve had this device for less than 5 months and it has never worked properly. When it does work I love it, but it’s been a waste of money and time. I will be returning it. ### 1/5 — Garbage *2026-03-28, version 3.8.2* I’m on to my 2nd replacement. I don’t un understand what the problem is. These devices are being produced in China. Complete garbage. The app syncs only 10% of the time. I do not reccomend this product. ### 1/5 — App not working *2026-03-23, version 3.8.2* Unfortunately I am unable to login to the app and have tried numerous times ### 2/5 — App Failure *2026-02-03, version 3.6.2* I keep trying to select a treatment from the app but keep getting a failed to synch with servers message. I checked I have the most updated app version (I do), restarted my phone, made sure my WiFi was working, etc and I still keep getting the same message. Super annoying as I’ve already applied the gel which is super expensive and now it’s gone to waste. Reading the other reviews sounds like this product is riddled with technical issues and the manufacturer has yet to address. There would be a way to initiate low/med/high frequency directly from the device for a freestyle treatment for situations like this when the app is not working. Deeply disappointed. ### 1/5 — Device fails to sync 50% of the time *2026-01-22, version 3.6.2* Super frustrating to get all gelled up then the struggle to sync the device with the app. I also hate using the app. I don’t like having my phone in the bathroom since my screen time is already too high. Being forced to use the app starts my day on a frustrating note. Especially when it doesn’t sync. So frustrate that I can’t use the device without the app!! I can’t believe this cost so much and is unusable without consenting to an app. ### 1/5 — Used to love but updated app and now doesn’t work *2026-01-09, version 3.6.2* What happened? I sync my GX but then when I start concurrent or beeps. It’s charged and has worked great for years until app update I did last week ## Most critical reviews (10 lowest-rated) ### 1/5 — No treatment option *2026-06-29, version 3.8.8* The app has stopped me doing individual treatments only plans? ### 1/5 — Device broke, now app broke *2026-06-16, version 3.8.8* Purchased a Halo in Nov 2025, it broke in March 2026, took a month to get a replacement under warranty. Now in June 2026 the app isn’t working so I can’t do any treatment but the default one, making this expensive device useless. ### 1/5 — App isn’t working *2026-06-15, version 3.8.7* I tried to sync treatments but each time the app kicked me out. So I tried deleting and reloading the app. Now I can’t even log into the app. It just gives a 503 error message. I now essentially have a £300 device that is totally useless. Please fix the apo!! Not acceptable for a product that is entirely reliant on an app to use. 😞 ### 1/5 — Was good now not *2026-05-26, version 3.8.6* Never had a problem until Lastest updated. Was fantastic. Now when doing a program it will not let you advance. It’s an intermittent problem. Emailed ZIIP they final got back to me and said they don’t have a problem!!! Will now have to wait for another update and other people complaining before something is done. ### 1/5 — Cant even login! *2026-05-25, version 3.8.6* Login boxes twice the size of phone screen. Can get to enter or click on buttons. Won’t let me even create or login to use it !!! ### 1/5 — Bad app very bad *2026-05-15, version 3.8.6* The new app released is so bad huge font ugly ### 1/5 — What’s happened Ziip?? *2026-05-13, version 3.8.5* Have had my Halo for a couple of years and always been happy with the app but since April ‘26 something has changed and impacted my app experience. The app now loads ‘oversized’ or magnified on screen which makes it difficult to view and select treatments and there no longer seems to be an option to update software? Very disappointing as the app provides additional treatments and plans therefore is required to get the most from the ziip device. ### 1/5 — The new app update really sucks *2026-05-05, version 3.8.5* This is my 2nd ziip, 3rd one if you count the one that I had to return due to malfunction. This current one I had for 2 months as replacement and it was working fine until the most recent app update! I am so sick of this. Why did you update something that wasn’t broken? When you had added NO new features at all? Truly puzzling. I really don’t want to return another ziip. Again!!! ### 1/5 — App is Horrible *2026-05-02, version 3.8.5* I find it so hard to believe that a company asking for so much money for their products would let something so bad continue on the Apple Store. As a new user, I was truly looking forward to syncing and using this and I can’t even finish doing my profile because the font is so huge and it won’t scroll or allow access. Truly, I would have expected much more as a reputable company if you are marketing this as a reason to purchase your product. Truly disappointed that you are continuing to allow so many negative reviews to continue with no explanation or updates as to a fix. You are not starting out well here. ### 1/5 — Has not worked for a month now *2026-05-01, version 3.8.5* I have reached out a few times regarding this app no longer working. What a waste of $$$ if the app isn’t working ## Most praised reviews (10 highest-rated) ### 5/5 — Was about to panic… *2026-07-21, version 3.8.9* Updated app after a bit of a break and couldn’t get it to work. Started to panic when I saw reviews saying the app was ‘broken’. Uninstalled the app, then reinstalled and it was fine. Hope this helps someone else. ### 5/5 — Cannot login *2026-04-25, version 3.8.5* For days now I have been unable to login or use the app. The first time I had already applied gel all over my face. Complete waste of product and time. I deleted and reinstalled the app but it made no difference. I reached out to Ziip directly but now have to wait a few days until they respond. Very disappointing. ### 5/5 — New update *2026-04-14, version 3.8.3* New update is much better, better connectivity ### 5/5 — I LOVE MY ZIIP *2023-05-25, version 3.2.0* I love that I can access different treatments to target my different skin concerns! ### 5/5 — GREAT APP *2023-03-16, version 3.0.11* Love all the different treatments. Like having my own personal expert at home ### 5/5 — Nice App Update (February 2022) *2022-02-09* It was nice to see the app get a recent update to display the name of the current treatment you were running, along with a timer of how far along you were with its completion. In the past you only had a countdown, which sometimes left me wondering where I was within the flow of doing a cadence of the said treatments. There is certainly some room for improvement, i.e. it would be great to “favorite” or heart the treatments you find yourself returning to time after time (Founder’s Favorite, Instant Gratification and Lift and Sculpt!). I’d also love to see the ability to do something like the Founder’s Favorite treatment in an abbreviated, 50% duration, as 10 minutes can be lengthy to tack on to your routine after you’ve done one or two other treatments already. It would also be fun if the app could guide you to take a very specific/structured selfie, so that you could record that and cross reference it in the future to track any changes you may find or develop. The device itself is five stars all the way, so I couldn’t really dock the app because of that fact, but again I hope to see more features or options in the future. **Developer response:** Hi! Thank you so much for taking the time to make a your review. Customer feedback is highly valued and appreciated. We love all of your suggestions and will take them into consideration during updates and improvements on the App. Founder's Favorite is a "freeform" treatment so you can do as little or as much of the 10 minute treatment that you would like. The selfie is a great idea! Reach out to our customer support at support@ziipbeauty.com anytime for individual assistance or recommendations. Keep your eye out for great things from ZIIP in 2022 and thank you for sharing your LOVE of ZIIP! ### 5/5 — New update *2021-11-09* Loving the new update and the plans that have been added to help us achieve the results we’ve been hoping for! Thank you for listening to all our requests and nailing it; looking forward to what you all come up with next. **Developer response:** Hi! Thanks for taking the time and letting us know!! It does make us happy to hear that you are loving the new update. All of our dedicated ZIIP'ers gave us lots of feedback on what they wanted to see and we are delivering! We appreciate you! ### 5/5 — Love my device and this new update *2021-10-27* I love the new update and programs. It’s so cool that this company continues to improve their device for their customers without asking you to upgrade or buy a new device. I love the results I get, and the customer service is impeccable. **Developer response:** Hi! We greatly appreciate you taking the time to review the new ZIIP App. We love it too!! We have been working on this for quite sometime and are so happy to offer Expert Facials and Treatment Plans on demand to our ZIIP family. We wanted to give you more than you could have ever expected from your ZIIP device. It's a brand new device without having to make a new purchase. We will continue to improve and grow and hope that you come along for the adventure! We do love our ZIIP community. Our ZIIP customer service is available by text or phone at 800-944-7031 or email at support@ziipbeauty.com. Happy ZIIPing!! ### 5/5 — Changing opinion in a positive way *2021-07-19, version 2.2.5* I had previously written a negative review about the Ziip app not working. It seems to be much better now! I have only started using it so can’t speak about results as of yet, but definitely could feel the currents doing their thing! Looking forward to seeing what happens next! ### 5/5 — Great product *2019-12-30, version 2.2.0* I’ve been enjoying the the results from the ZIIP and would highly recommend it. The developer is also very quick in responding to any issues which I appreciate. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*