# Zillow 3D Home — user reviews > 140 indexed App Store user reviews of Zillow 3D Home by Zillow, Inc., rated 4.70/5 from 5,663 ratings. - Source: https://appshunter.io/ios/app/zillow-3d-home/id1265223425/reviews - App overview in markdown: https://appshunter.io/ios/app/zillow-3d-home/id1265223425.md - Rating breakdown: 5★ 4,661 · 4★ 617 · 3★ 212 · 2★ 46 · 1★ 127 ## What do users think of Zillow 3D Home? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Great marketing tool - 👍 Useful for real estate - 👍 Simple to share/embed **Cons** - 🐛 Compatibility issues with newer 360 cameras - 🐛 Frequent crashes and glitches - 🐛 Poor image quality - 🐛 Clunky and inefficient editing tools **Commonly reported bugs** - App crashes when trying to upload/edit tours - Inability to connect 360 cameras to the app - Inconsistent performance across iOS devices - Listing integration issues **Most requested features** - Support for more 360 camera models - Ability to adjust camera settings (white balance, exposure, etc.) - Option to upload pre-processed 360 photos - Improved floor plan and room linking functionality ## Newest reviews (12 of 140) ### 2/5 — No insta360 x6 support *2026-08-17, version 2026.12.0* Just got the x6 for Zillow tours, no connection :( ### 2/5 — Super mid *2026-08-12, version 2026.11.1* Someday this app will work normally ### 3/5 — Not happy. *2026-07-17* Does it create a tour? sure. Is it good. No. Is the app easy to use? Somewhat. The software takes a while to figure out. So you start the tour and scan and the. Have to assign it to a room. You can reassign later but it’s a pain. You can and should hide scan positions while scanning or later but it doesn’t explain this. Not doing so makes editing more difficult later. The app I think it only uses Bluetooth to connect to the camera not WiFi. This means the app keeps getting disconnected from the Theta X if I venture too far away, which limits the ability to get out of sight of the camera. Reconnect isn’t always automatic. Each image is uploaded to the phone or tablet and then uploaded to their servers. The time between scans are very significantly because I’m waiting for the app to stop saying “camera is busy” or “fetching image”. I’m sticking with Matterport. Their system, tour, and experience is much better. ### 2/5 — All these 5 star reviews must be bots *2026-07-16, version 2026.10.1* The app works maybe half the time if I’m lucky. Scans don’t upload I have to manually go through and retry the upload for every single scan, once I have more than 4 scans to a room I can no longer scroll to edit the first scan of the room. The customer service is awful. Matterport is and was miles better. This app sucks ### 4/5 — Ease of use *2026-05-08, version 2026.7.0* A little bit blurry when you move faster. Otherwise. I like it for my listings. ### 4/5 — Hard to Describe Bedroom 1 vs 2 vs Master Bedroom. *2026-04-18, version 2026.6.0* Good app, but a little difficult to label the correct bedroom or bathrooms. Had to navigate long bathroom or Laundry room . Still good for a novice Landlord ### 4/5 — Good but a little clunky *2026-04-15, version 2026.5.0* Good but a little clunky ### 4/5 — Connectivity Issues *2026-04-10* Sometimes when I go to connect my camera to begin a tour, it won’t connect to my camera, or it will connect and then disconnect and can sometimes take me 20 minutes or more to get it connected and working properly. This could be an issue with phone or camera, but I don’t typically have this issue when using Matterport. That’s my only complaint with this app. ### 2/5 — Over exposed exteriors *2026-02-26, version 2026.2.3* I can never get the exteriors properly exposed please help! Ricoh theta camera ### 4/5 — It works *2026-02-26, version 2026.2.3* I would like to see more advanced features down the road where a professional photographer can modify 3-D tours. It also struggles sometimes with connections with the 360 camera cameras especially with my Ricoh Theta X. ### 2/5 — Insta 360 x5 *2026-02-02, version 2026.1.0* Unfortunately I can’t use the insta 360 x5 camera for this 3D app. That makes me feel so bad because I really wanted make Zillow 3D tour for my clients. When will we have an update for insta 360 x5? ### 5/5 — 3D Home Tour *2025-11-08, version 2025.15.0* Had tons of fun creating this easy friendly 3D home tour. Zillow app guides you throughout the process. ## Most critical reviews (10 lowest-rated) ### 1/5 — Embarrassing Customer Service *2026-05-26, version 2026.8.0* While the app works fine (most of the time), the Zillow customer service is embarrassingly bad. With week-long response times for adjustments to 3D Tours and floorplans, they really need to change something. ### 1/5 — Doesn’t Fetch Image *2026-05-05, version 2026.7.0* Using a Insta360 X3. It doesn’t fetch the image. ### 1/5 — iPhone *2026-04-25, version 2026.6.0* So I can’t use my iPhone if I wanna make a virtual tour and floorplan which is required for showcase it only allows you to use $1000 camera to do it ### 1/5 — Still no x5 compatibility but android does?… *2026-02-11, version 2026.2.1* This is absolutely ridiculous. The Insta360-x5 still is not supported. My x4 took a dump on me so I upgraded to the x5. And apparently it’s completely useless with this app. But somehow it works on android already with the X5. ### 1/5 — Does not support insta360 x5 *2026-02-02, version 2026.1.0* Simply put, it’s been months since the x5 has released and still no iOS support for the latest camera. ### 1/5 — Missing the capability with the x5! *2026-01-26, version 2026.1.0* Need to add this I can’t use the app ### 1/5 — Add the Insta360 X5 for IOS users already!!! *2026-01-15, version 2026.1.0* I will change my review when they add the Insta 360 X5 as a usable camera option for IOS. That camera released almost a year ago WHAT IS TAKING SO LONG TO ADD IT?!! I have tried using an android device to work around this but The app has also been crashing when I try to use it with my Samsung galaxy tab A9+. FIX THIS! How long will you allow your app to non functional? ### 1/5 — Buggy *2025-12-19, version 2025.17.1* Too many bugs and issues. Quality is terrible. ### 1/5 — Make Compatible with insta360 5X! *2025-10-01, version 2025.12.0* It had been months since the 5x had been out and Matterport already had compatibility with it. I reached out and got back “we are working on it.” Months ago…. Almost a year now. ### 1/5 — Needs to support the latest Insta360º cameras *2025-09-30, version 2025.12.0* I love the Zillow 3D home app, but I can only be so patient. The Insta360 X5 has been out for over 5 months and it is still not supported by the 3D Home app. While I understand older models are supported, the latest must be too. I should not be forced to downgrade simply because Zillow can’t roll out support after nearly half a year has passed. ## Most praised reviews (10 highest-rated) ### 5/5 — Fabulous *2026-06-24, version 2026.9.0* it's a fabulous app ### 5/5 — Love *2026-06-09, version 2026.8.0* I love it🥰 ### 5/5 — 3342 Hillrose Los Alamitos *2026-05-15, version 2026.8.0* Best way to market a home or business. ### 5/5 — Easy to use. Great results *2026-05-02, version 2026.7.0* I love that I can give my potential tenants a 360 degree tour of our homes. ### 5/5 — So cool!! *2026-03-26, version 2026.4.0* This was so easy to do I’m so glad we tried it out! ### 5/5 — Great Tool *2026-02-12, version 2026.2.1* I love the flexibility, ease of use, and editing capabilities! The guide during the process of making the video is very useful! ### 5/5 — My Experience with Zillow 3D Home as a Real Estate Media Provider *2026-01-26* I own Picture Perfect Properties, the official real estate media company of Palm Beach County and the surrounding areas. I’ve never had an issue with the app. The process of capturing the 3D tour is simple. I use a Ricoh Theta Z1 and I’ve never had any issues. Kudos to Zillow for the ease of use and great app design. A+ ### 5/5 — 734 Havenridge *2026-01-11, version 2026.1.0* Definitely seems to be a game changer before people make the ride out to view the property. I will continue to use the 3-D imaging. ### 5/5 — 3d home works *2026-01-03, version 2025.17.1* I got a 360 camera to add value to my clients listings. This is the perfect way for buyers to tour a home online before seeing in person and helps with selling the home. ### 5/5 — Photos and App are Easy *2025-12-20, version 2025.17.1* Using the app was a breeze. It told me every step to do. Taking the photos was easy as well. Now its connecting them to my listing. I’m loving this! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*