# ZIN Play — user reviews > 261 indexed App Store user reviews of ZIN Play by Zumba® Fitness, rated 4.70/5 from 6,711 ratings. - Source: https://appshunter.io/ios/app/zin-play/id1198240409/reviews - App overview in markdown: https://appshunter.io/ios/app/zin-play/id1198240409.md - Rating breakdown: 5★ 5,401 · 4★ 952 · 3★ 249 · 2★ 55 · 1★ 54 ## What do users think of ZIN Play? Overall sentiment: neutral **Pros** - 👍 Easy to access content - 🚀 Continuous music playback - 💡 Ability to customize playlists - 👍 Helpful for class preparation **Cons** - 🐛 App crashes or freezes - 🐛 Unreliable song playback - 🐛 Inconsistent volume levels - 🐛 Logging out issues **Commonly reported bugs** - Songs not playing from playlists - App not recognizing Apple Watch controls - Incompatibility with certain iOS versions - Unexpected log-outs during classes **Most requested features** - Integrate with other music services (e.g. Spotify) - Add option to change song playback speed - Improve offline functionality and song downloads - Enhance video viewing experience (e.g. change camera angles) ## Newest reviews (20 of 261) ### 2/5 — 打开太花时间 *2026-04-14* 打开要花很长的时间进入视频跟练突然会卡顿，经常卡的我也是醉了，后悔啊🥲 ### 2/5 — 固まる！ *2026-01-28* 最近良く固まってしまう（泣） 一日一回はフリーズします。電源入れ直さないとですごく面倒くさい。iPhoneは最新。原因がわからない。 ### 3/5 — 曲が途中で終わる *2025-11-05* アップデートしましたが、未だに音飛びあります。 ### 4/5 — Playlist *2025-11-01* Aucune vidéo ne s’ajoute dans les playlists vidéos. Sinon tout le reste fonctionne très bien ### 2/5 — Seit letztem Update Problem *2025-09-07* Wenn ich Titel zu einer bestehenden Playlist hinzufüge oder in einer Playlist ersetze erscheinen sie dort erst nach ein paar Minuten. Dies ist seit dem letzten Update so. Bitte schnellstens beheben! ### 2/5 — Songs Keep Stopping *2025-08-22, version 1.9.35* Songs randomly stop playing; this has happened during my classes multiple times. This is unacceptable given we must pay for this feature as a ZIN member and we RELY on these songs for our classes. For there to be continual bug issues with music stopping is not acceptable. It’s unprofessional and embarrassing. It has happened MULTIPLE times. I have restarted my phone. Deleted and reinstalled the app. Updated the app. Cleared out my phone storage. Anything I can think of to help but it keeps happening. Please FIX IT ### 3/5 — My Zin Play Low/High is off *2025-08-21, version 1.9.35* In Zumba Lessons, instructions say that in Zin Play, selecting music low to high goes slower to faster and vice versa for High to low. That’s not the case with this app. When I select low to high I get fast paced rapid rhythm music. Then selecting high to low gives slow music. Also, on the instructor training program, some features look different, so it’s a little complicated to follow the trainer’s instructions. Maybe she’s using a different operating system on her smart phone. I think this app needs updating; especially for iPhone users. ### 2/5 — Not so great *2025-08-20, version 1.9.35* Lots of cool features but when I add a song to favorites or create a playlist, the next time I open the app none of it is there and I have to start from square 1. Pretty frustrating ### 3/5 — Zin Play for Apple Watch please 🙏 *2025-08-09, version 1.9.35* I like the app on my Apple phone. Please make the same app for the Apple Watch. I never bring my phone to the gym. Watch would make it easier to control the music in class. 😊👍 ### 3/5 — Great app but has problems *2025-06-04, version 1.9.34* This is a great app for Zumba classes. But after almost two years, today the break between songs is not working for all the songs! I can choose the seconds I need and no matter that, the next song starts in 1 second. Those breaks are what make this app great! Nobody is helping with the issue. ### 4/5 — Great Music, But Please Improve the Features *2025-05-03, version 1.9.33* The music on ZIN Play is great, but the functionality still needs improvement. For example, when sharing playlists, it only exports the names — it would be much more helpful if we could actually import full playlists directly. Also, why can’t new ZIN members access older videos? Some of the old songs are amazing, and we really want to learn them! Shouldn’t new instructors be encouraged to practice more, not be limited? Zumba is supposed to be joyful and inclusive — for everyone. This kind of restriction feels unnecessarily discouraging. ### 3/5 — Miss P *2025-01-30, version 1.9.29* Songs are great videos to , but app freeze quite a lot , either way I can’t Switch it on have to try few times or I listen songs on the go and they stop playing or keep repeating itself like it stock on one song and it’s plays over and over even when they downloaded. Pls fix it . ### 3/5 — The app decides when it wants to work *2024-09-29, version 1.9.26* I have been using this app for years and it over all is great. But , when it's not ... it's not. Currently having an issue with my Apple Music being imported into the app. I've paid and downloaded these songs onto my phone(songs are unrestricted) and still can't access them. I've tried to speak to ZIN PLAY reps and am met with a never ending battle. If you use strictly ZIN music , the app is 100% worth it. But if you are using other resources of music I would recommend experimenting with what works best for you. Zumba is an amazing platform and as an instructor offers us so many resources. I just truly hope this gets worked out. I see others have the same issues. ### 3/5 — It’s buggy *2024-07-13, version 1.9.23* Ideally, app would be great if it worked consistently. Would not play my songs continuously in class yesterday and Apple Music songs are so low in volume, it’s hard to hear them. Also, you have to constantly re-download the song from Apple Music even though Apple Music shows it’s already downloaded. ### 2/5 — Too Many Bugs *2024-05-19, version 1.9.21* Now suddenly, I have had to reinstall the app everyday because only the Apple Music songs play in the app, but the Zin songs do not. Also, when downloading Apple Music songs, there is no way of distinguishing the explicit from clean versions and sometimes it can be a very long process to even find the song you want. Additionally, the volume drastically changes from ZIN songs to Apple songs (embarrassing when your students keep calling it out!). ### 4/5 — 出中文 *2024-01-29* 日语都有了 出中文版啊 ### 2/5 — 日本語対応 *2024-01-03* 日本語対応を早急にしてほしい。そして使い方説明もほしい。全然使いこなせない。 毎月そこそこの金額を支払ってるのにこれかぁとがっかり。アプリが使えることで入会したのになぁ。残念。 ### 4/5 — Mac *2023-09-11, version 1.9.12* Would love to have this on my apple laptop so I don’t have to use my phone. When will the app be available for Mac ? App still crashes in the middle of class. I am up to date on the latest version. I love all the edits you can do to the songs. Makes the playlists seem very DJ professional :) ### 4/5 — Changes version of nonZumba songs *2023-07-24, version 1.9.12* i mostly love this app. There is a new glitch that makes the instructor look unprofessional. If there is an explicit version of a song, and you choose the clean version….it will play the clean version for one class, and then randomly change it to the explicit version…oh and there is no demarcation of “E” for explicit versions, so you have no idea until it plays in your class. Embarrassing. ### 4/5 — Love it, great app! *2023-07-11, version 1.9.12* Since the last iOS update it’s a little clunky though ## Most critical reviews (10 lowest-rated) ### 1/5 — Very glitchy & unprofessional *2026-08-15, version 2.0.2* I have tried to use this app throughout the years. While they have made improvements, it continues to fail. I have had it just stop playing music after a song is done. It will NOT crossfade with any song that isn’t ZIN. So infuriating! ### 1/5 — Abstürze *2025-10-23* Es passiert oft dass die App abstürzt und keine Musik mehr macht. Es ist so peinlich wenn man in einer Gruppe ist und die Teilnehmer müssen die Choreo von vorne machen ### 1/5 — ログインが出来ない *2025-04-01* なんで？ ### 1/5 — Can’t login!! *2025-04-01* After updated, I can’t login!! It says “Failed to map data to a Decodable object.” Please fix it ASAP!!!!! ### 1/5 — ダウンロード出来ない *2024-09-27* アップデートされてから、過去のアップルミュージックからダウンロードした曲のほとんどがダウンロード出来ない状態になってしまいました。 ダウンロードされないと音質も悪くなるし、ピッチもコントロール出来ず不便なので元に戻して欲しいです。 ### 1/5 — Money *2023-09-11, version 1.9.12* The UI is made to maximize revenue, cannot even cancel membership on the app ### 1/5 — フリーズ *2023-07-10* ここ最近頻繁にフリーズする。というか、毎回フリーズするようになったし、読み込みも異常に長くなった。なんか絶対おかしい。早急に対処してほしい使えなくて困っている。 ### 1/5 — 🤬Do not fall for this scam!!! *2023-06-23, version 1.9.10* ❗❗❗I want to cancel my membership it and I can't!! Do not fall for this scam!!!!🤬🤬🤬 n order for you to keep your status as an instructor you have to pay about $45 a month. Then when you want to cancel that membership you are only allowed to cancel via phone call. Not allowed to cancel by letter, email or voicemail. What they don't tell you is that they do not answer the phone. You will sit on the phone for over 3 hours and not speak to a single human. All you will hear are prerecorded voices and the same song on a one minute loop. I have reached out via email, phone call, facebook and instagram and no response. I have even left a voicemail that they claim they will get back to you. Worst customer service experience in my life. ### 1/5 — Used to be great *2023-05-10, version 1.9.9* App keeps crashing during class having to exit out and go back in. The lock screen play window doesn’t work if it’s an Apple Music song. It now won’t play certain songs that I have been using my playlists for months.. and no fixes.. so frustrating.. I am using Apple Music from now on ### 1/5 — No sean miembros en ZIN *2023-04-21, version 1.9.9* No se conviertan en miembros, es una estafa, después ya no los dejan cancelar la membresía en cualquier momento, tienes que pagar 6 meses si o si ## Most praised reviews (10 highest-rated) ### 5/5 — Favoritenliste ist verschwunden *2026-07-20* Die gespeicherten Favoriten Videos sind verschwunden. Neue angelegt und die neue ist auch schon wieder gelöscht worden ### 5/5 — Zumba ZIN app *2026-05-30, version 2.0.2* First update on Zumba ZIN ### 5/5 — Zprincess *2024-10-01, version 1.9.27* I think the app is great! I have the tools I need to practice, create and make the best playlist. One thing that could fixed, if possible, is the volume of the Apple songs when we use their songs. I often have to turn the Apple songs way up on the stereo and then quickly turn the stereo down before the next song comes on, otherwise the whole class would need hearing aids! If there is a way to make the music all one volume please let me know. Thank you, ZHO! ### 5/5 — 애플워치se2에 연동이 안되네요. *2022-11-13* 애플워치 최신기종도 연동되게 해주세요. ㅠㅠ ### 5/5 — App crashes *2022-06-20, version 1.9.1* It does not work in tablet/iPad anymore. ### 5/5 — Awesome *2022-05-23* Awesome ### 5/5 — Pls integrate with google chromecast! *2022-04-01, version 1.8.7* I love your app but without a desktop computer I can’t cast you to my tv! Pls pls pls make your app compatible with google chromecast, it would make training at home much more convenient for people who live in small places and not much space available to practice. ### 5/5 — Parfait *2021-06-28* On peut presque tout faire avec cette application Réduire, bruitage, apprendre de chorégraphie réviser son B1 Elle est juste parfaite !!! ### 5/5 — Can adjust volume of songs within playlist *2021-03-01, version 1.7.3* I absolutely love this app. I use it always for my classes. However now I’m unable to adjust volume settings of my songs. Was there an update that changed this? Please update the app to enable volume adjustment. ### 5/5 — App not working during Lock Screen *2020-10-10, version 1.7.2* Recently updated my iPhone software. App has been working fine since I updated; however, today in class the app stopped working when my lock screen came on. It‘s always worked on lock screen even after the most recent software update except today it decided not to. Had to change my settings so my screen wouldn’t lock. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*