# Zip Shuttle — A Community Transit Service

> On-demand shared ride transit service for Snohomish County. (iPhone/iPad app by Via Transportation, Inc..)

- Source: https://appshunter.io/ios/app/zip-shuttle/id6737225174 (this page in markdown: same URL + `.md`)
- Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.90/5 from 343 App Store ratings · 17 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 134 MB
- Languages: American English, European Spanish
- Released: 2024-12-12
- Data updated: 2026-08-12
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/zip-shuttle/id6737225174/reviews.md

## What is Zip Shuttle?

Community Transit's Zip Shuttle is a flexible way to travel around Snohomish County, WA. We’re an on-demand shared ride service that’s easy, affordable, and convenient. Adults ride for $2.50 or less, and youth 18 and younger ride free.
 
With a few taps, book a ride in the app, and our technology will pair you with other people headed your way.

HOW IT WORKS:
- When you're ready to go, book a ride in the app by providing your pick-up and drop-off locations, anywhere in our service area.
- Let us know whether you’re riding alone or with additional passengers.
- You will receive an estimated vehicle-arrival time upon booking your trip and be picked up where you requested. The driver’s estimated arrival time will automatically update as your vehicle makes its way to meet you.
- Be ready for your driver outside at the pick-up location.
- When your driver arrives, pay your fare and board the vehicle. Pay on board with an ORCA card or exact cash, or save your credit or debit payment method in the mobile app.
-There may be others on board, or you may make a few additional stops along the way. Track your ride and share your status within the app in real-time.
 
AFFORDABLE:
Rides cost the same as a Community Transit bus fare — adults ride for $2.50 or less, and youth ride free.

RELIABLE:
Track your ride as the driver is on their way to you, and while you’re in the vehicle too. The app will provide real-time information for your pick-up and arrival time.

ACCESSIBLE:
Zip Shuttle is wheelchair accessible. If you require a wheelchair, simply toggle on “Wheelchair accessibility” in the “Account” tab of your app. When you request a ride, you’ll be matched with a wheelchair-accessible vehicle.

SHARING YOUR TRIP:
Our service matches people headed in the same direction. This means you’re getting the convenience of an on-demand ride with the efficiency and affordability of public transit.

Questions or comments? Reach out at (833) 342- 5947.
Your feedback is important to us. Ride Zip Shuttle and let us know how we did!

## Key features

- On-demand shared rides
- Book rides via app
- Real-time ride tracking
- Wheelchair accessible options
- Affordable fares
- Multiple payment methods

## Recent user reviews (10 of 17)

All indexed reviews: https://appshunter.io/ios/app/zip-shuttle/id6737225174/reviews.md

### 4/5 — Needs more drivers

*2026-07-19*

There isn’t enough drivers to meet the amount of teens that want to use it in the summer time to the point that there are days where I’m checking for hours and there is still no drivers available, personally that’s the only problem I have with it it’s great but needs more drivers

### 2/5 — Not enough drivers in 2026

*2026-06-25*

There are not enough drivers to meet peak rush hour demand in 2026.  So good luck getting a less than 36 minute wait.

The app has no support for Live Activities so you get no always-on-screen status of how many minutes are left. 

Pickup zone has never been increased or resized so you have to walk farther to reach a pickup point. 

Booking a ride requires way too many steps and screens compared to Lyft and Uber. 

More than half the time your ride is shared so it takes even longer to get to your destination as two different stops are involved. 

On the plus side, it’s only $2.50 a ride, the electric cars they do have are smooth, and the drivers get paid hourly.

### 5/5 — Good

*2026-04-29*

Works well on iPad.

### 5/5 — More coverage

*2026-03-19*

Please provide more . Doable pricing compare to rideshare company. More customer you will have. Do more improvements and add more coverage area.

### 2/5 — Stopped working on Android 12

*2026-01-31*

I had to delete the app because it wasn’t working right and when I reinstalled it, it said from the android play store. This is rather disheartening. I hope you guys can get this fixed. In the meantime, I’ll just have to use my iPad I guess.

### 5/5 — Zipparound

*2025-11-23*

It’s a beautiful concept for a paraplegic. I have more freedom than I have had …ever.

### 2/5 — A bit frustrating

*2025-11-21*

I’d appreciate when i select a ride that over half an hour away the app doesn’t change it randomly to a ride that’s suddenly 5 minutes away. It’s like I choose that wait time on purpose.

### 4/5 — overcharged

*2025-10-04*

There didn't appear to be a way to initially register with the app as a Reduced Fair ORCA card carrier, so I was overcharged. I have messaged Zip's support email to ask about a reimbursement, and about correcting how I am registered.

### 5/5 — Ride with Christian

*2025-09-18*

It was great, comfy and smooth. Christian was very friendly and told us about today being a ‘ National cheeseburger day’!!👏😀

### 5/5 — Loving it

*2025-08-06*

I really enjoy using zip, I don’t have a vehicle so having the zip helps me with so much. The drivers are professional and are friendly. Just wish they would expand the area some.

## Frequently asked questions about Zip Shuttle

### What is Zip Shuttle?

Zip Shuttle is a flexible, on-demand shared ride service operating in Snohomish County, WA. It allows users to book rides through the app and be paired with other passengers traveling in the same direction, offering a convenient and affordable transit option.

### How do I book a ride?

To book a ride, open the app and provide your pick-up and drop-off locations within the service area. You will also specify if you are riding alone or with additional passengers. The app will then provide an estimated vehicle arrival time.

### How much does a ride cost?

Rides are priced affordably, similar to Community Transit bus fares. Adults can ride for $2.50 or less, and youth aged 18 and younger ride for free. Payment can be made on board with an ORCA card or exact cash, or by saving a credit/debit card in the app.

### Is the service wheelchair accessible?

Yes, Zip Shuttle is wheelchair accessible. If you require a wheelchair-accessible vehicle, you can toggle this option in the 'Account' tab of the app. Your ride request will then be matched with a suitable vehicle.

### What is the service area for Zip Shuttle?

The service operates within Snohomish County, WA. You can book a ride by providing your pick-up and drop-off locations anywhere within this designated service area.

## Version history (last 5 releases)

### 4.29.1 — 2026-08-09

Performance improvements and bug fixes

### 4.27.16 — 2026-07-16

Performance improvements and bug fixes

### 4.27.1 — 2026-04-29

Performance improvements and bug fixes

### 4.27.0 — 2026-04-27

Performance improvements and bug fixes

### 4.26.12 — 2026-04-14

Performance improvements and bug fixes

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## More apps by Via Transportation, Inc.

- [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015)
- [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508)
- [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687)
- [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356)
- [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596)
- [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394)

All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018

## Related topics

[zipshuttle](https://appshunter.io/ios/topics/zipshuttle) · [zip community transit](https://appshunter.io/ios/topics/zip-community-transit) · [community transit](https://appshunter.io/ios/topics/community-transit) · [arlington transportation](https://appshunter.io/ios/topics/arlington-transportation) · [stevens shuttle](https://appshunter.io/ios/topics/stevens-shuttle)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*