# Zip Shuttle — user reviews > 17 indexed App Store user reviews of Zip Shuttle by Via Transportation, Inc., rated 4.90/5 from 343 ratings. - Source: https://appshunter.io/ios/app/zip-shuttle/id6737225174/reviews - App overview in markdown: https://appshunter.io/ios/app/zip-shuttle/id6737225174.md - Rating breakdown: 5★ 318 · 4★ 14 · 3★ 5 · 2★ 4 · 1★ 2 ## Most critical reviews (10 lowest-rated) ### 1/5 — Poorly made app *2025-02-01* I had a ride canceled by the system just as the driver pulled up. What is even the point of that. ### 2/5 — Not enough drivers in 2026 *2026-06-25* There are not enough drivers to meet peak rush hour demand in 2026. So good luck getting a less than 36 minute wait. The app has no support for Live Activities so you get no always-on-screen status of how many minutes are left. Pickup zone has never been increased or resized so you have to walk farther to reach a pickup point. Booking a ride requires way too many steps and screens compared to Lyft and Uber. More than half the time your ride is shared so it takes even longer to get to your destination as two different stops are involved. On the plus side, it’s only $2.50 a ride, the electric cars they do have are smooth, and the drivers get paid hourly. ### 2/5 — Stopped working on Android 12 *2026-01-31* I had to delete the app because it wasn’t working right and when I reinstalled it, it said from the android play store. This is rather disheartening. I hope you guys can get this fixed. In the meantime, I’ll just have to use my iPad I guess. ### 2/5 — A bit frustrating *2025-11-21* I’d appreciate when i select a ride that over half an hour away the app doesn’t change it randomly to a ride that’s suddenly 5 minutes away. It’s like I choose that wait time on purpose. ### 4/5 — Needs more drivers *2026-07-19* There isn’t enough drivers to meet the amount of teens that want to use it in the summer time to the point that there are days where I’m checking for hours and there is still no drivers available, personally that’s the only problem I have with it it’s great but needs more drivers ### 4/5 — overcharged *2025-10-04* There didn't appear to be a way to initially register with the app as a Reduced Fair ORCA card carrier, so I was overcharged. I have messaged Zip's support email to ask about a reimbursement, and about correcting how I am registered. ### 4/5 — Good but glitchy *2025-07-20* Perfect for getting around as a teen however many glitches in the app that make it hard to manage and also every now and then the pickup times will go from like 30 minutes to 10 minutes very fast basically meaning that their clock can be off but it works good enough ### 5/5 — Good *2026-04-29* Works well on iPad. ### 5/5 — More coverage *2026-03-19* Please provide more . Doable pricing compare to rideshare company. More customer you will have. Do more improvements and add more coverage area. ### 5/5 — Zipparound *2025-11-23* It’s a beautiful concept for a paraplegic. I have more freedom than I have had …ever. ## Most praised reviews (7 highest-rated) ### 5/5 — Ride with Christian *2025-09-18* It was great, comfy and smooth. Christian was very friendly and told us about today being a ‘ National cheeseburger day’!!👏😀 ### 5/5 — Loving it *2025-08-06* I really enjoy using zip, I don’t have a vehicle so having the zip helps me with so much. The drivers are professional and are friendly. Just wish they would expand the area some. ### 5/5 — 5 star *2025-07-06* Needed in Everett! ### 5/5 — Best service *2025-05-03* This is the best service ### 5/5 — Reliable and Convenient *2025-04-25* Zip Shuttle is always on time and super easy to book. The drivers are friendly, and it makes getting around the area stress-free. ### 5/5 — Very good *2025-04-09* It’s a great app to get around lake Stevens the map is a bit laggy but zip car comes in 15min or less it’s free for teens under 18 and 2.5$ for adults it’s great ### 5/5 — Good *2025-03-21* good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*