# ZipBy — user reviews > 290 indexed App Store user reviews of ZipBy by ZipBy, rated 4.00/5 from 548 ratings. - Source: https://appshunter.io/ios/app/zipby/id972512157/reviews - App overview in markdown: https://appshunter.io/ios/app/zipby/id972512157.md - Rating breakdown: 5★ 376 · 4★ 26 · 3★ 17 · 2★ 16 · 1★ 113 ## Newest reviews (17 of 290) ### 2/5 — Bad UX *2026-06-26, version 5.9.5* I was forced to move to this app because EasyPark no longer works. Easy Park was bad but usable. ZipBy is bad and less usable. ### 3/5 — No button for time extension *2026-06-21, version 5.9.5* No extending Buton for more time ### 1/5 — It’s like they make it difficult to do anything on purpose *2026-06-08, version 5.9.5* The app can’t do autofill, it can’t split the auto filled card number into their four fields. There is no SSO. No password security validation. And main issue - no way to pay for the car parked. There is no instructions and the UI isn’t helpful. Just a useless convoluted mess of an app. ### 2/5 — Sad ap *2026-06-06, version 5.9.5* Takes forever to figure out lies that you can use interact , and ive gotten tickets after ive supposedly paid my parking -IT SUCKS . ### 2/5 — Bad app *2026-05-25, version 5.9.5* Solo funciona con celulares Canadienses, mi celular no es Canadiense y con un VPN de Canada funcionó. ### 1/5 — Infuriatingly over-complex *2026-05-24, version 5.9.5* I just want to park and get on with my day. Who has time to sit in a parking garage, having no other way to pay but by downloading an app that REQUIRES creating a username, REQUIRES adding vehicle details, REQUIRES adding payment info! Make that optional and add a one-time pay-and-go option on web - no app & user registration! Ridiculous! I will avoid these lots intentionally! ### 1/5 — Terrible like I knew it would be *2026-05-19, version 5.9.5* Dumb app doesn’t even work can’t even add a credit card what in the 3rd party even is this stupid thing ### 1/5 — No one wants a whole app for parking *2026-05-18, version 5.9.5* to download a whole app to park once is ridiculous. paybyphone has at least a website, i don’t want want to download an app to park once ### 1/5 — Horrible app horrible experience *2026-05-17, version 5.9.4* One of the most insane and frustrating apps to try to create an account for in my life. No auto fill, dodgy payment methods, your credit card doesn’t support Apple Pay, you have to enter the number, but four digits per box so you have to keep going back-and-forth to your wallet to see it. Then the eight dollar parking turns out to be $60. Avoid! ### 1/5 — Couldn’t get it to work *2026-05-15, version 5.9.4* Followed instructions re: settings, got nothing. Asks for a “Zone” couldn’t find via app or anywhere else. Even searched YouTube for a help video but all were 5+ years old and useless. I refuse to contact support because it just shouldn’t be so difficult… Asked around at work (even our IT people), everyone said the same thing: not worth the trouble. After two frustrating weeks I gave up and deleted. ### 1/5 — Terrible app *2026-05-15, version 5.9.4* What an irritating app. The worst I’ve experienced. Buggy, needlessly confusing, obtrusive and obnoxious. ### 2/5 — Extremely broken UX *2026-05-13, version 5.9.4* This app has literally one job and it doesn’t even autocomplete, let alone allow me to copy and paste a credit card number properly? How did this even get approved? ### 1/5 — App does not always load *2026-05-08, version 5.9.4* Poor app quality ### 1/5 — Automatic *2026-05-08, version 5.9.4* The app was better in previous versions. It used to have an automatic billing for the parking location. Now they make you take extra steps to pay. When they changed the app it was not well communicated which led to a parking ticket ### 1/5 — Horrible service *2026-05-06, version 5.9.4* Horrible app, horrible customer service . Has broken over and over and over again and I’ve only been using it a couple months ### 1/5 — Sucks *2026-05-06, version 5.9.4* Sucks,sucks,suck Very frustrating ### 1/5 — Terrible app *2026-05-03, version 5.9.4* Firstly, this should just be something you can pay using a QR code, cash or a credit card and should not have to download an app for. When you eventually download the app, you want it to be super quick, which it is not. The app is so inadequate that it doesn’t even let you copy any paste your credit card into it. You have to enter it manually 4 digits at a time. Instead of just signing up using Apple Pay. It didn’t tell me how much parking was per hour and made me manually select how many hours I wanted. The app wasn’t smart enough to tell me that 2 hours was the same price as 6 hours. I had to manually keep checking before confirming. Embarrassing that a modern city like Vancouver is using an app made by these clowns. ## Most critical reviews (10 lowest-rated) ### 1/5 — Didn’t work and then got very poor customer service *2026-08-11, version 5.9.5* I downloaded the app. Used it to pay for parking but got a ticket anyway. Phoned the ZipBy customer service line and was basically told ‘too bad, deal with it yourself’. ### 1/5 — Worst ever *2026-07-22, version 5.9.5* Nothing matches. Zone code. Lot code. Both different. You’ve got one job. Figure it out ### 1/5 — Antiquated *2026-07-20, version 5.9.5* Cell phone signal required in the parking garage to open this in the specific parking garage does not have it. Once the app is opened then it does not allow auto fill of my credit card information so I have to enter it manually like it’s 1996. ### 1/5 — Pouya *2026-07-04, version 5.9.5* Too expensive ### 1/5 — Trash app *2026-07-02, version 5.9.5* You can't believe that this is the app we are using in 2026. ### 1/5 — Terrible tech *2026-06-26, version 5.9.5* Terrible tech ### 1/5 — Don’t use for rental car! *2026-06-24, version 5.9.5* I created an account for parking while on vacation using a rental vehicle. Big mistake. The rental car was saved in my account and I was just charged for parking months later for someone else using that vehicle. The CSR at ZipBy practically chastised me for not removing the car from my account. To add insult to injury, I have to take my issue to Easy Lot, who own the parking lots. Very frustrating. Moving forward, I will choose parking structures that don’t require using this app. ### 1/5 — Door thing doesn’t work *2026-06-21, version 5.9.5* Tells you having a default card is required to open the door. Doesn’t work even with a card registered in the app. Absolute trash of an app. ### 1/5 — More expensive than the physical kiosks *2026-06-15, version 5.9.5* Registration was not quick and easy. The parking sign said Apple Pay is an option on this app but registration still requires a credit card input and you cannot skip the step. The worst part is that this app charges around 50 cents convenience fee and if you use the physical kiosks, it doesn’t. So physical kiosks are cheaper. ### 1/5 — Faulty app fails to send alert and timer top up option *2026-06-10, version 5.9.5* I took my baby nephew to the Vancouver Aquarium lot#62 in Zone#3696. I tried multiple cards to purchase parking, however the machine wouldn’t accept any of my cards. I had to purchase through Zipby. They charged me more, but I was managing with an infant and needed to get out of the rain. So I paid the extra charge for one hour with Zipby. Fully trusting the Zipby app to send me an alert when the parking was about to expire. After viewing a few exhibits with the baby. I opened the app to check if I needed to add more time. However, the ticket purchase or time was nowhere to be found on the app. The app did not show the purchase or an option to add more time. In a panic I cut the visit short, but my nephew needed a diaper change. I quickly changed his diaper and we rushed out to the car to find a parking fine for $70 and if not paid immediately it would go up to $130. After spending $100+ just to visit the Aquarium for less than an hour I also have to pay $130 additional because ZipBy broke customer trust. The app was set to send and alert to notify me to avoid this happening. The app was supposed to allow me to find the ticket purchase and add more time. I will never use Zipby app ever again, and I will be disputing the fine. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app on the go *2026-07-24, version 5.9.5* My go to app …. Easy plus I get discounts on parking around town with this app . Thanks …. ### 5/5 — It’s good *2026-05-31, version 5.9.5* Ya ### 5/5 — Useful app *2026-05-19, version 5.9.5* Really good ### 5/5 — Paid Parking *2026-05-02, version 5.9.4* New changes to the app looks good ### 5/5 — Easy to use *2025-09-12, version 5.8.9* Easy to set up and use … use it all around town .. thanks ### 5/5 — Nice app *2025-07-21, version 5.8.9* Really like the new changes you made .. I like I get discounts on parking ### 5/5 — Paid Parking *2025-07-17, version 5.8.9* Simple to use and quick ### 5/5 — Cool *2025-04-11, version 5.8.8* Like to use this downtown and at events….beach … ### 5/5 — Friendly App *2025-04-10, version 5.8.8* I like the friendly vibe of the app! Works like a charm! ### 5/5 — Decent app *2025-04-07, version 5.8.8* Like the changes made .. easy to use thx --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*