# Zipcar: cars on-demand — user reviews > 714 indexed App Store user reviews of Zipcar by Zipcar, Inc., rated 4.49/5 from 82,807 ratings. - Source: https://appshunter.io/ios/app/zipcar-cars-on-demand/id329384702/reviews - App overview in markdown: https://appshunter.io/ios/app/zipcar-cars-on-demand/id329384702.md - Rating breakdown: 5★ 63,918 · 4★ 6,001 · 3★ 2,704 · 2★ 1,390 · 1★ 6,255 ## What do users think of Zipcar? Overall sentiment: negative **Pros** - 🚀 Smooth journeys - 👍 Excellent customer service - 🚗 Convenient car sharing service **Cons** - 🐛 Buggy app with frequent issues - 💰 Overpriced and hidden fees - 🚗 Unreliable vehicle availability - 🤬 Poor customer support - 🚗 Dirty and poorly maintained vehicles **Commonly reported bugs** - App crashes and freezes - Inability to unlock/lock vehicles remotely - Incorrect vehicle information displayed **Most requested features** - Ability to rate vehicle condition - Improved communication about vehicle availability - Streamlined cancellation and refund process ## Newest reviews (14 of 714) ### 2/5 — Clean Car *2026-08-19, version 10.3* Normally the car is spotless but not this time. I always pick up any containers or paper so the car is clean fir the next driver I got a dirty interior ### 3/5 — Zipcar used to be great *2026-08-18, version 10.3* I just rejoined after a few years of not having a membership and I plan to cancel soon. I’ve had two trips recently and it doesn’t feel as good of a deal, or as good of customer service when it was still an independent company. There used to be a 15 minute buffer before the reservation, customer service felt more professional and par of the Zipcar community. There was a parking issue with my first reservation and then my second reservation I stood outside what the garage attendant told me was the car I was looking for and then after 15 minutes I found out that the car I reserved wasn’t there. I was able to switch to the car I was next to but it delayed my trip and there was no communication from Zipcar about the car not being back in time. I miss the old Zipcar company. ### 1/5 — Horrific company *2026-08-01, version 10.3* horrific experience. I booked a car and it wasn't available when I got there. I have friends who have had similar experiences. customer service is useless ### 1/5 — App glitch *2026-07-28, version 10.3* I was interested in looking to see what pricing would be for renting a car through ZipCar. The online website and app will not allow date changes which means I can’t definitely say “I have my trip planned” when I can’t check for dates and pricing. I’m not getting a membership when I don’t even know if ZipCar is right for me. ### 1/5 — Unreliable app *2026-07-28, version 10.3* The app is very unreliable at unlocking the car, which is the most important functionality. Often needs to be restarted. Works poorly in low connectivity. I avoid Zipcar as much as possible because of the flaky app. ### 1/5 — Dog hair galore *2026-07-26, version 10.3* Dog hair galore pet owners should follow the guidelines and keep their pets in a carrier ### 1/5 — Cars are damages and smoked out *2026-07-26, version 10.3* Cars are all smoked in and left uncleaned ### 1/5 — They are way too eager to up charge you. *2026-07-24, version 10.3* Return the car on time by the time I was done with it all it was literally one minute after with nobody waiting for the car and they’re gonna charge me $75 late fee. When I got the car was filthy there was damage on the passenger side and the rear bumper car smelled strongly of cigarettes.. Even though I reported it ahead of time, I’m sure they’re gonna try and blame it on me.. I will never use Zipcar again. ### 1/5 — Scams *2026-07-22, version 10.3* They overcharge you and scam you with many false violations, be careful ### 1/5 — No cars *2026-07-20, version 10.3* How is it that this app is charging people for application fee and a membership and you guys don’t even have cars ### 2/5 — Great idea, service cuts are disappointing *2026-07-18, version 10.3* I love this idea and have used it in other cities before! But the search limits before completing an application are insane especially when this site still lists services in cities that don’t have service anymore! Please update your stuff or stop cutting service and revamp it ### 1/5 — Late fees *2026-07-18, version 10.3* Charges me for late fees for being 8 mins late even after explaining the place to return car was blocked by police for an event so I had to go round. Customer care said i should subway called, but im driving sis ### 1/5 — Expensive, fee-hungry company *2026-07-17, version 10.3* This app charges a monthly premium fee for protection (which is mandatory to pay for) on top of your annual membership. I have tried numerous times to cancel this, and customer support did not help in retrieving the email I’ve used, nor let me know my account when giving my phone number. It has charged me ≈ $75 for the past 5 months that I have not used the app. The prices are also more expensive than other platforms but Zipcars are super popular and you can easily access a car if needed. I’d recommend other rent-a-car businesses if you live in a populated city. ### 1/5 — Totally screwed over *2026-07-17, version 10.3* So I rented with Zipcar and the trip ended in 30 minutes I extended the trip and then I made a new booking. They scammed me took $142 for me then turn around and say I owe them $117 for a misunderstanding. Do not read with these people. ## Most critical reviews (10 lowest-rated) ### 1/5 — Prius wouldn’t start *2026-08-23, version 10.3* Due to the key fob losing power, the car wouldn’t start. They had to call a tow truck. Seems like an unnecessary waste of time and money for everyone (including Zipcar) ### 1/5 — I wish the application fee showed up before I went trough the entire registration process *2026-08-20, version 10.3* Wanted to give this app a try, it showed that the only fee there us is the 5 dollar monthly fee, went trough the whole with selfies and personal data only to find out there is a hidden fee of 25 to be also paid just to register. I think this is dishonest ### 1/5 — The worst customer service I’ve ever encountered. *2026-08-17, version 10.3* I made the mistake of signing up. Spent an extra hour at least because they have buttons that don’t lead to anything on their website and app. When I finally was able to sign up, they charged my card more than what they said they would. When I contacted them about it, they told me it was because of tolls. From a date I didn’t even have a subscription. From a completely different country that I haven’t been to since 2017. With somebody else’s credit card info. I spent HOURS trying to explain their mistake. Finally we got to the bottom of it: they charged me in USD instead of CAD. Even though the mistake was on their end, they refused to refund the difference. They straight up just stole my money. On other occasions I had the pleasure to chat with their customer service agents, whose primary job is to get you off the phone asap. They literally give you the silent treatment which is insane. I never got an ounce of help and wasted hours of my life with these people. I absolutely hate this company and specifically their customer service. ### 1/5 — Awful customer support *2026-08-16, version 10.3* Their customer support call center is foreign and the agents are impossible to understand ### 1/5 — Terrible customer service *2026-08-15, version 10.3* I had been a Zipcar customer for years and have spent thousands of dollars renting from them. Today, there was an issue where I wanted to extend the rental, which I attempted to do before my current trip ended. The system would not allow it because it’s my birthday and my license was set to expire. I had left the temp copy at home and needed to get it to update details. Long story short, when I called back to update and extend rental they charged me $150 late fee despite having done everything possible to follow their rules. If the license being expired was such as issue (which it didn’t expire until midnight today anyway) then you allowed me to drive for 12 hours on what you thought was an expired license. Anyway, that $150 you refuse to refund has cost you a customer. I will never rent from your terrible company again. I would give you zero stars if possible. ### 1/5 — Erroneous Fees Charged without Evidence. *2026-08-12, version 10.3* I canceled my membership because I have repeatedly been charged fees that are completely unfounded. I have been fined almost $1000 and they won’t even give me evidence to support their claims. I have been a long time customer of theirs and this experience has really soured my experience of their services and tainted my view of them as a legitimate company. I will no longer be recommending them as a viable alternative. ### 1/5 — Scam *2026-08-09, version 10.3* My application took over a week despite their advertising that it would take minutes or up to 2 days. Ended up being past my trip until it was reviewed. $25 down the drain ### 1/5 — Avoid *2026-08-06, version 10.3* Zipcar has gone downhill. Cars are in terrible shape, customer service is poor when they are at fault. Loyal customer of 10+ years and will now only use if absolutely no other option ### 1/5 — Penalty charges due to bug in app *2026-08-06, version 10.3* I was charged for late penalty because, the app didn’t go through the extended reservation well. This service sucks, and the agents didn’t help me at all to grt the penalty refunded. Boycotting this service. ### 1/5 — Absolutely horrible service *2026-08-03, version 10.3* I have been a loyal Zipcar customer for a long time, but my most recent experience was unacceptable. I rented a car only to discover that the air conditioning wasn’t working. Driving in the summer heat without AC is simply not reasonable. When I contacted customer support, instead of helping resolve the issue, I was blamed for the problem. To make matters worse, I was also charged an outlandish low-fuel fee. Between the poorly maintained vehicle and the disappointing customer service, this experience has completely eroded my trust in Zipcar. I will not be using Zipcar again, and I cannot recommend it to others based on my experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Customer Sevice *2026-08-09, version 10.3* I had an issue finding a place to park my Zipcar rental as the designated spot was taken. The customer service rep was very helpful in solving my issue. ### 5/5 — Great car. Service *2026-08-05, version 10.3* TERRIBLE parking garage staff. One challenged me to a fight. Buyer beware. ### 5/5 — been a blessing *2026-07-27, version 10.3* Since my car been down, this has been a blessing to me. Keep doing what you’re doing. ### 5/5 — Great *2026-07-26, version 10.3* I’m able to rent on demand when I need to. ### 5/5 — Great service *2026-07-22, version 10.3* Love using it just dont return the car late 😌 ### 5/5 — Nice car *2026-07-17, version 10.3* Very good size and gas saver ### 5/5 — Very good clean vehicle! *2026-07-13, version 10.3* Rental was very good and Car was kept up well. Will rent again 👍🏾👍🏾 ### 5/5 — Excellent membership service *2026-07-13, version 10.3* So conveniently located & they accept Debit card payments❣️🎉 ### 5/5 — Phillip Atwood *2026-07-11, version 10.3* My car has been in the shop because I drive an Audi and I’ve been using Zipcar for the last week and it’s been awesome.… Last Saturday I needed to take a zip car for three appointments and it worked out brilliantly. And the zip is so close to my house. It’s very simple to pick one up and drop it off again and then go right home. They are always clean. Gas is free and to me. It’s a very fair trade for using the car for a few hours and not overnight. I recommend the new Camry hybrid to anyone. It’s surprisingly awesome and handles better than a German car. ### 5/5 — Very good SUV ! *2026-07-06, version 10.3* Rental was very good and SUV was kept up well. Will rent from Gretchin again 👍🏾👍🏾 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*