# Ziply Fiber — user reviews > 83 indexed App Store user reviews of Ziply Fiber by ZiplyFiber, rated 1.60/5 from 141 ratings. - Source: https://appshunter.io/ios/app/ziply-fiber/id6451298186/reviews - App overview in markdown: https://appshunter.io/ios/app/ziply-fiber/id6451298186.md - Rating breakdown: 5★ 15 · 4★ 1 · 3★ 7 · 2★ 6 · 1★ 112 ## What do users think of Ziply Fiber? Overall sentiment: negative **Pros** - 👍 Simple and streamlined interface - ✅ Easy account linking and bill viewing - 📱 Convenient mobile access to account information - ⚡ Quick payment processing when working **Cons** - 🐛 Persistent loading and refresh errors - ❌ Non-functional chat feature - 🔌 Frequent crashes and freezing - ⏱️ Extremely slow performance - 🚫 Login issues and authentication failures - 📵 Missing promised features and tools - 💳 Payment processing failures - 🔄 Infinite refresh loops - 📄 Broken PDF billing statement access - 🔗 Account linking problems - 📲 No push notifications despite being enabled - ⚠️ Misleading support documentation - 🎯 Inconsistent functionality across sessions **Commonly reported bugs** - Blank page when tapping chat bubble - Check outage button is non-functional text - Infinite 'Something went wrong. Click refresh' loop - Content fails to load or constantly refreshing - Payment processing stalls at 75% progress bar - App freezes during payment method addition - Account linking repeatedly fails or wipes out - Login credentials rejected despite working on website - App crashes when accessing payment section - Duplicate payment charges - Autopay not processing - Notifications not sending despite being enabled - Account activation message loops indefinitely - Slow page load times (minutes to open) - Blank loading screens that never complete - Password recovery email not updating - App won't update to latest version **Most requested features** - Outage checking tool that actually works - Network troubleshooting and quick-fix tools - Horizontal/landscape orientation support for tablets - Reliable push notifications for billing alerts - Functional chat support within app - IP address release tool in toolbox - Better account management features - Improved notification system ## Newest reviews (17 of 83) ### 1/5 — Completely useless *2026-01-23, version 1.6.1* It’s broken just like the website ### 1/5 — Terrible, useless, and buggy *2026-01-23, version 1.6.1* The other 1 star reviews are accurate. Installed the app, logged in, and immediately it seemed like the app is broken. It took far too long with no information for it to finally load, only to tell me I need to link my account. So I tried that, and it says it’s already linked. What is the point? What am I linking an account to? Why is that necessary? Why doesn’t it work? Ziply, get it together. Uninstalled the app 5 minutes after installing it ### 1/5 — Fire your app developer *2026-01-21, version 1.6.1* How it the F-can I pay my bill if your App doesn’t work! If the was a negative star you would get that. ### 1/5 — Trash *2026-01-17, version 1.6.1* I can’t express how terrible this app runs sometimes I try to pay my bill and I get so frustrated trying to use the app. I just close the window and then I forget to pay my bill because this app is so terrible for $110. I would think that the Internet would run smoother and better but it doesn’t. ### 1/5 — Disappointing *2026-01-12, version 1.6.1* It never wants to load. So far it hasn’t wanted to load so I could check my bill. It also doesn’t send me notifications despite having them on both in the app and on my phone. Very frustrating. ### 1/5 — Beware *2026-01-06, version 1.6.1* Promised it’s not promotional pricing and they lied. Prices jumped $15 month just after the 1 year mark. Not to mention the shot install work they do which is against code. Can’t wait to move as well be ditching Ziply. ### 1/5 — App needs some help *2026-01-02, version 1.6.1* The app has a support page that tells users how to check for an outage- but no info or link on where or how to do that. This is a pretty basic defect. ### 1/5 — Frustrating experience, NOT user friendly … *2025-12-20, version 1.6.1* Don’t waste your time with this app if you expect to print PDF billing statements from your account. It’s impossible unless you avoid the app and go directly to ZiplyFiber.com website. Worthless. ### 1/5 — Terrible App *2025-12-19, version 1.6.1* This app has sucked from the day I got it. Always bugs out and says “Something went wrong, Click refresh” and clicking Refresh does absolutely nothing. No app update has ever fixed this. Truly the most trash app I’ve ever come across. Considering this is the only provider i’m able to use in my area you’d think they’d have a better application for their customers to use to pay bill it’s actually so ridiculous. If given the opportunity will never use Ziply Fiber again. ### 1/5 — The app is broken. The company is too *2025-12-16, version 1.6.1* I used to love Ziply. Everything worked. Price was right and service was great. This app is broken and doesn’t load any content. They keep raising prices without telling me and the service and WiFi is terrible ### 1/5 — Can’t log in *2025-11-26, version 1.6.0* Every time I log in they say your account is being activated , seems they lost their customer’s data every single time Good job! ### 1/5 — Poor app for a tech company *2025-11-05, version 1.6.0* App rarely works and if it works it’s incredibly slow and you’ll have to wait minutes for the page you clicked on to open. Basically useless. Use the website on a browser. ### 1/5 — nothing works *2025-10-28, version 1.6.0* i’m on autopay so i only installed the app to check for an outage because all of their help articles say it’s available in the home page of the app but it’s not there. there’s a section in support that seems like it’s supposed to have a place to enter your account # and area code but there’s nothing actually there. it seems like they slapped HTML text up there then styled it to look like an app but it doesn’t actually do anything. nothing was loading (because my internet was going out because it has all day after a year with no issues) and even the refresh button doesn’t do anything, i don’t even think it’s a button just some text that says refresh. why bother even having an app ### 1/5 — Bordering on fraud *2025-10-26, version 1.6.0* I cancelled my services almost three months ago. Although my services were ended, I am still getting auto billed. I was told that I would be refunded almost two months ago. Never happened. Now I have been notified that my next auto billing is in process. This can’t possibly be this difficult. ### 2/5 — Absolutely not *2025-10-23, version 1.6.0* I loved this service when it was frontier! I absolutely loathe Ziply my internet is incredibly slow not only that I’m paying for fiber optic internet and not getting fibber optic internet I pay $186 for something that I’m not receiving when it was frontier I was paying $90 for high speed gaming internet as soon as I can find something better I will be canceling my plan ### 1/5 — Payments Stall *2025-10-18* When making a payment, the blue progress bar stalls around 75% and the app freezes, though the payment still posts. Autopay isn’t processing either. Earlier versions said the app doesn’t support payments now. A reliable web‑based / web app / website would provide greater value, stability, and security. **Developer response:** Thanks for sharing your feedback and insight! We have been diligently working on App improvements across the board, and haven't gotten much feedback that payments weren't processing as designed (lately, at least). We'd love to take a closer look at what you experienced, or at least do an account review to see if something else in the payment flow is impacting your attempts. If you have time and an interest in us helping, please email your account info to socialcare@ziplyfiber.com. Otherwise, have a great day! ### 1/5 — Useless Phone company App *2025-10-17, version 1.6.0* Always crashing & very difficult to use. They should hire some people that actually knows how to develop an App. Like AT & T where they have an App that works ## Most critical reviews (10 lowest-rated) ### 1/5 — Link Account *2026-08-02, version 1.6.5* Using the app is a waste of my energy and time. Putting in the correct information to “link account” does nothing but ask me to do it all over again! I have called support services and thought it was fixed. But, nope it’s not. ### 1/5 — Terrible *2026-06-22, version 1.6.5* No account information available even when I refresh ### 1/5 — Atrocious App *2026-05-22, version 1.6.5* One would think an internet provider would make a decent app. It’s difficult to use- and that’s when it works. It takes forever to load and today it’s been loading for over five minutes. I simply want to pay my bill and can’t even do that. ### 1/5 — App Stinks *2026-04-21, version 1.6.3* Updating my review to highlight how terrible the app is, thankfully my service has been fixed. For months, it had been impossible to start a chat as tapping the bubble leads to a blank page. Want to check if there’s an outage? The “check” button the app tells you tap isn’t even a button, it’s just text on the page. There’s apparently self help options users can do such as rebooting their network from the app but that option is also not visible anywhere. Ziply has known about this issue since I’ve spoken DIRECTLY with their social care team and have clearly done nothing to fix these issues. ### 1/5 — Never works *2026-04-14, version 1.6.2* Something went wrong. Please click to refresh->clicks refresh. -> Something went wrong. Please click to refresh->clicks refresh. -> Something went wrong. Please click to refresh->clicks refresh. ->… This is what I get the last five months I’ve tried to use the app. Absolutely useless. Ignore this “app”. ### 1/5 — App doesn’t load most of the content *2026-03-21, version 1.6.2* Most of the content just constantly shows that it’s trying to refresh and doesn’t load. ### 1/5 — Don’t do it. *2026-03-21, version 1.6.2* In all honesty this is the worse internet company I have ever had. ### 1/5 — Never fix broken *2026-03-03, version 1.6.2* I agree with this person and same for last three months! keep saying refresh and deleting and reinstalling doesn’t work… And numerous problems on the website for over three years! Seems like you guys ought to quit outsourcing or hire more experienced tech help! I won’t even go into the website problems it’s all just too much… I too am awaiting some other company with a low price to which I can jump over to and get away from this mess! ### 1/5 — Stinks *2026-02-21, version 1.6.1* One star only because that’s as low as possible and still leave a review. This app flat out just doesn’t work. Use the website. Of course, parts of the website don’t work either. But at least it will tell us the total that will be sucked out of our checking account. Hey, revenue is important to Ziply! ### 1/5 — App (and service) Stinks *2026-02-18* I’ve had constant disconnects since the day I purchased service, already had a tech come out to replace the ONT and still having disconnects (had literally 4 within a half hour span just before writing this). The app doesn’t make it any easier given how it’s impossible to start a chat in it as tapping the bubble leads to a blank page. Want to check if there’s an outage? The “check” button it tells you tap isn’t even a button, it’s just text on the page. Seriously looking at alternatives at this point. **Developer response:** Hello. We want to look into this for you. Can you please send us an email at socialcare@ziplyfiber.com at your earliest convenience? Thank you. ## Most praised reviews (10 highest-rated) ### 5/5 — App has its quirks “somtimes” like any app but it’s worked fine *2026-06-19, version 1.6.5* Yall complaining about the app when u can just sign into browser it works way better or call them n do it over phone simple . Apps can b buggy but as of recently last 6 months ive had 0 issues making monthly auto pay on the app n 30$ a month no contract for 300/300 ### 5/5 — Easy to use! *2026-01-14, version 1.6.1* Easy to use - simple and streamlined app. ### 5/5 — Stupid people *2025-09-24, version 1.5.9* Can’t believe people think they should 1 star an app just cause they’re having service issues. It’s a totally fine app. ### 5/5 — Best internet *2024-07-23, version 1.3.2* The app is ok zippy is the best internet at a decent price no complaints ### 5/5 — Fast & reliable *2024-06-05, version 1.2.0* This app simplifies things for me. Logging in, checking autopay—it's all straightforward. It's become my go-to place for managing internet bills. ### 5/5 — Easy to use! *2024-05-28, version 1.2.0* Easy to use - simple and streamlined app ### 5/5 — Simple and Effective! *2024-04-05, version 1.0.11* This app has made managing my bills easy. With just a few taps, I can check my balance and confirm payments are processed. ### 5/5 — Long Awaited App *2024-01-27* Thank you for creating such a friendly application for your services; it has completely amazed me in user friendliness and simple navigation. The one thing I will mention is the fact that the app’s orientation only allows for vertical view; adding a horizontal view would benefit me as an avid iPad user with a keyboard accessory, but overall still 5 stars for a beta to impress me this well~! ### 3/5 — Helpful but Incomplete *2025-03-30, version 1.5.1* I was able to post my bill and link accounts fairly easily. I can see my service appointment and status immediately. However, I downloaded it for the toolbox feature which should let me release my IP address according to their troubleshooting guide (which is even on the app) but it’s not there. Also, chat doesn’t work ¯\_(ツ)_/¯ ### 2/5 — what happened *2026-01-05, version 1.6.1* the app was working fine, but now when I log in I get a message saying the site is down. It has been this way for weeks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*