# ZIPS Car Wash — user reviews > 447 indexed App Store user reviews of ZIPS Car Wash by Zips Car Wash, LLC, rated 4.26/5 from 5,232 ratings. - Source: https://appshunter.io/ios/app/zips-car-wash/id6451449014/reviews - App overview in markdown: https://appshunter.io/ios/app/zips-car-wash/id6451449014.md - Rating breakdown: 5★ 1,488 · 4★ 104 · 3★ 65 · 2★ 74 · 1★ 573 ## What do users think of ZIPS Car Wash? Overall sentiment: negative **Pros** - 🚀 Great car wash experience - 👍 Friendly and helpful staff - 🚗 Effective cleaning and detailing - 💡 Useful app features and rewards **Cons** - 🐛 App performance issues - 🔍 Difficulty managing accounts and memberships - ❌ Poor customer service and lack of support - 💰 Overpriced services and billing problems **Commonly reported bugs** - App unable to recognize existing memberships - RFID tags and license plate readers not working consistently - Inability to cancel memberships through the app - Inaccurate billing and charging for unused services **Most requested features** - Easier account management and migration - Improved app stability and user experience - Better integration between app and physical locations - More transparent and flexible membership options ## Newest reviews (10 of 447) ### 1/5 — Free wash lost *2026-06-29, version 11.1.2736* I redeemed a free wash and it disappeared right before I pulled up. Now I had to pay ### 5/5 — Definitely an essential app *2026-06-27, version 11.1.2736* $35 a month to wash my car whenever I want, you can literally go everyday😂 ### 5/5 — Car washy *2026-06-24, version 11.1.2736* Good wash ### 5/5 — amazing crew *2026-06-19, version 11.1.2736* amazing crew ### 1/5 — Scam *2026-06-19, version 11.1.2736* I didnt agree to a “plan” nor letting you save my cc info. Can’t delete the cc info either. Terrible business practice. ### 5/5 — Zips car wash *2026-06-19, version 11.1.2736* Love the premier wash 🤍 ### 5/5 — AAA discount *2026-06-17, version 11.0.2677* It’s a good app overall, but you should be able to enter your AAA membership number in your user profile so that you don’t have to enter it manually every time you use the app ### 1/5 — Spin to win is rigged *2026-06-17, version 11.0.2677* It's supposed to be 1/6 chances for all but almost always lands on no win. ### 5/5 — Best Car Wash *2026-06-16, version 11.0.2677* Great award points, friendly staff ### 5/5 — Great company *2026-06-14, version 11.0.2677* Great car wash ## Most critical reviews (10 lowest-rated) ### 1/5 — 😭 *2026-08-18, version 11.1.2736* They just be taking my money. I haven’t had a membership in two months, still taking money out of my account. ### 1/5 — AAA MEMBER DISCOUNT *2026-08-13, version 11.1.2736* This app is terrible no directions how to get discount. Called member service the lady didn’t know said she would send me an email and never did. ### 1/5 — Terrible *2026-08-13, version 11.1.2736* This entire company is terrible. App doesn’t migrate cars, creates new account, double charges, brings popups while trying to the, overwrites your text area and you can’t see what you are typing. Customer service agents barely speak English. ### 1/5 — Not worth the)$ *2026-08-12, version 11.1.2736* I’ve tried zips three times now. Every time I cancel my membership because the fluids at their locations do not work in my car comes out just as dirty as it went end. Third times a charm I will never have to test this again. I will not be a part of the zips family any longer. ### 1/5 — It sucks *2026-07-26, version 11.1.2736* Extremely hard to navigate ### 1/5 — Free car wash *2026-07-25, version 11.1.2736* 1 out of 10 ### 1/5 — HATE IT *2026-07-23, version 11.1.2736* It’s absolutely terrible and confusing. ### 1/5 — rigged wheel *2026-07-21, version 11.1.2736* it’s a difficult app sometimes to move around but the main issue i have is the daily wheel spin. i earned 90 points in about 1.5/2 months spinning daily. i have now been exactly 20 days of “no wins” on the wheel. ya know it’s rigged. ### 1/5 — Hacked *2026-07-16, version 11.1.2736* Someone hacked into my account used my credit card and put their car on a membership. Contacted Support to cancel membership, but didn’t even refund and its still pending cancellation. ### 1/5 — Couldn't use the free car wash *2026-07-10, version 11.1.2736* I signed up, opened the car wash code and then closed it. I wanted to confirm everything was working before I went to the site, but I lost my free car wash just because I closed it. What kind of app is this, one that does not require that the car wash center enter into their system before marking the car wash as redeemed? And I called the support center and they were unhelpful too. Waste of a time, lost 30 minutes of my precious time because of this. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Car Wash Ever!!! *2026-08-21, version 11.1.2736* Every time I take my car to Zips, it’s like a team of attendants cleaned and shined every part of my car. The vacuum is the most powerful I’ve ever used. I will forever be a Zips fan!!! The Biggest!!! ### 5/5 — Zips *2026-08-18, version 11.1.2736* Robert was so helpful and very polite and professional. ### 5/5 — Car wash *2026-08-16, version 11.1.2736* Love it! Wonderful service ### 5/5 — Amazing!! *2026-08-09, version 11.1.2736* Great car wash people are very hospitable and helpful, the premier wash is great highly recommend! ### 5/5 — Easy App *2026-08-09, version 11.1.2736* Thank you for the free wash just for downloading she signing up on the app ### 5/5 — Great car wash *2026-07-15, version 11.1.2736* Love this location fast and great shine ### 5/5 — Amazing carwash *2026-07-13, version 11.1.2736* I love this carwash, it’s cheap, efficient and fast! ### 5/5 — Zips car wash *2026-07-01, version 11.1.2736* 👍👍👍👍👍 ### 5/5 — Great job *2026-06-29, version 11.1.2736* Zips Car Wash has an excellent team working at the Brier Creek location. ### 5/5 — Excellent Service *2026-06-27, version 11.1.2736* I encountered an issue with my membership today at the Oaktie SC. Baylor location today. The most caring and kindest gentleman by the name of Marquis assisted me. Jenna was great as well. I appreciated the great help --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*