# Zipwhip Text Messaging — user reviews > 50 indexed App Store user reviews of Zipwhip Text Messaging by Zipwhip, rated 3.10/5 from 69 ratings. - Source: https://appshunter.io/ios/app/zipwhip-text-messaging/id665341624/reviews - App overview in markdown: https://appshunter.io/ios/app/zipwhip-text-messaging/id665341624.md - Rating breakdown: 5★ 31 · 4★ 3 · 3★ 4 · 2★ 4 · 1★ 27 ## Newest reviews (14 of 50) ### 4/5 — Be nice to place calls too *2021-07-02, version 2.84.08* When I text, it uses my work phone as the contact. It would be nice when I’m away from the office to also be able to place calls through the app so the caller ID still shows my office number calling rather than having to use my cell number. ### 3/5 — A search feature is needed *2020-12-25, version 2.83.03* A basic search function—where you can type a word/phrase and find any message containing it—would be amazing. Also would be useful to have a more noticeable notification tone...we use this as an on-call number and the notification is so quick and quiet it won’t wake up the person who is on call if they get a message at night. ### 2/5 — Service good. App bad. *2020-08-12, version 2.79.10* The program itself is pretty good. But the app is not. It doesn’t load the most recent messages easily and now it has a ton of notification issues. The app also doesn’t allow for most of the same features as its desktop counterpart. Overall the service itself is great but the app is not. ### 4/5 — Great in theory.. *2020-08-08, version 2.79.10* Zipwhip is a lifesaver, it the app could use some polishing for sure. Sorting all the unread texts to the top as an option would be a good start. I’m committed, it keep working it. ### 2/5 — App needs improvement *2019-11-09, version 2.61.0* App needs improvement. Need to be able to search just like on the web. **Developer response:** Good news! We are working on updating our search function in the mobile app and will be releasing these enhancements in the future. We're always looking to improve our product for our customers, and feedback like this helps us do it. Thank you for your comment! ### 3/5 — Great product but inconsistent *2019-09-06, version 2.51.17* Love the idea of texting from a land line. Works great as small biz owner who wants to separate business and social. The desktop Zipwhip functionality is great. So, great website. Unfortunately, the app is inconsistent. Huge lag time from text to your mobile app. Sometimes a text doesn’t go through from the app and the “retry” button is so small you don’t realize it til later. Needs a notification that text didn’t go through. When it works consistently it is great. **Developer response:** Thank you heathandpete! We are happy to see that Zipwhip is working well for you as a small business owner. Thank you also for the feedback on our mobile app. We're working to improve the experience for our customers and this review is helpful for us to know. Please stay tuned for more updates to our app as we continue to improve on it! ### 1/5 — Notification issues *2019-01-07, version 2.43.14* No badge notifications. Was a day late responding to text since I didn’t get any notifications. ### 1/5 — Very poor performance and customer service *2019-01-04, version 2.43.14* We’ve used for several months now and found a couple of major glitches, contacting customer service is non-existent. Phone calls aren’t retuned and open cases are ignored. We’re paying $80 a month... not much longer! ### 1/5 — On going issues *2018-10-10, version 2.38.9* Our company has found we can’t rely on this product and are looking at other options. The system freezes and fails to send messages daily. We hear an upgrade is coming- but it hasn’t for over a year. **Developer response:** Hi Bob12345 star - We’re sorry to hear about your negative experience with the app. Here in the mobile team we care greatly about customer feedback and would like to better understand your main pain points so we can help resolve these issues in the future. Over the past few months we’ve made many notification and usability enhancements. Please email us at support@zipwhip.com and we can connect with you. Thanks ### 1/5 — Terrible. *2018-07-25, version 2.36.4* LITERALLY THE WORST. NEVER WORKS WHEN I NEED IT TO. ### 1/5 — Lacks basic functionality *2018-04-26, version 2.24.0* In theory, this is great. We can text from our office land line using our personal cell phones. In practice, the app is clunky, slow, and lacks simple, basic functions, such as the ability to add a contact from one’s phone. Currently, I can’t get push notifications, despite all settings being correct and restarting my phone. This lack of notifications caused a potentially serious conflict at work and tech support has not responded to requests for assistance. Update April 25, 2018: This app is still terrible. Right now when I open the app, I get a blank screen for about five minutes while it tries to load. When it finally loads the list of messages, it doesn’t have anything more recent than March 13. The desktop version does not allow you to save messages. We have to document every client interaction, so it ends up being a laborious, time-consuming process of screenshotting each message or every couple of messages and saving them to the file. Waste of time. ### 3/5 — App doesn’t load when I open it *2018-04-11, version 2.24.0* Hello... I use this app to stay in touch with my patients. In the last 2 weeks when I open the app, it shows me a blank white screen and looks like it’s trying to load but it just doesn’t make it :( So I have people texting me after work hours that I’m unable to respond to because I can’t see their message. Please fix! Thank you :) love it otherwise! ### 1/5 — Frustrating App *2018-03-16, version 2.24.0* My company uses zip whip to inform clients and associates of changes on the fly. As a recruiter,reliable means of communication is everything. This app consistently fails to update threads and frequently fails to transmit texts and also fails to update text threads. Unimpressed. Currently lobbying my bosses to scrap zip whip and move to a more reliable means of communicating via text. ### 2/5 — Need some updates *2018-02-16, version 2.23.0* I work for a radio station and we use this so listeners can text us during our show. I love the accessibility, but one big update that it could use is the ability to send videos & gifs. Now when you send gifs, it just shows up as a regular pic. Gifs & vids would take it to the next level. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not reliable *2022-07-14, version 2.86.04* This is the least-favorite of my must-have apps, the only one that connects with my Frontier work landline. You would think a communications company would use an app that communicates well - this one does NOT. Texts often won’t send whether there’s a strong WiFi signal or using my data. The laptop version works ok (though ugly to look at) but the iPhone app is terribly unreliable. I often have to wait 10 to 15 seconds to see if the message sent, often to be told it didn’t. I have found one work around that works maybe 90% of the time - taking a screenshot of the message that won’t send and then sending that. Looks odd to the receiver of the text no doubt but it saves me from sending an email which would totally disrupt the conversation flow. I am hoping they continue to work on improvements to this….I dread using it. ### 1/5 — Setup *2022-01-09, version 2.86.02* I downloaded this app a couple of months ago and still was unable to login. No support ### 1/5 — Nasty customer service *2021-02-09, version 2.84.02* When emailing them with an issue after 2 years of being with them and they got the feeling that I’m seriously considering leaving, their nasty response showed their unprofessional and real face. There are so many better companies with this service out there. Stay away! ### 1/5 — Not working! *2020-12-18, version 2.83.03* Logged my entire team out, and now doesn’t recognize our usernames to get back in! What’s up, zipwhip?? ### 1/5 — Caveat before purchasing *2020-07-30, version 2.79.10* Never pay for a full year subscription. They won’t refund your money if you leave before the year is up. Admin dashboard could use some work. ### 1/5 — Glitchy and poor customer service *2020-05-08, version 2.76.14* Sometimes it worked, sometimes it didn't and I received blank messages from customers. Should've paid attention to the bad reviews. Service was glitchy from user stand point where blank messages would be received and from admin too if I tried to update admin info in the system. Customer service is all over the place when trying to cancel. I think they want to hope you forget with having to submit multiple cancellation requests to multiple people, phone calls and emails. ### 1/5 — Can’t send or receive photos *2019-12-16, version 2.72.12* ZipWhip nerfs the capability to send pictures by charging you more. Whats worse is if you’re a long time customer they will remove functions and require you to pay more instead if grandfathering you in. **Developer response:** Hi Nikonel, we're sorry to hear about your negative experience. As we have expanded our functionality and feature set we have occasionally updated our pricing and packages to reflect the best variety of options for our customers. If you are unhappy with your current package we hope you'll reach out to our support team at support@zipwhip.com to discuss different options. Thank you for your feedback and for being a Zipwhip customer. ### 1/5 — Notifications not working *2019-08-20, version 2.51.17* Please fix notifications nothing shows up until you go into the app **Developer response:** Hi Crew909, we are sorry to hear about your poor experience using the app, it sounds like the app was not behaving correctly in this case. Please contact our support team at support@zipwhip.com so that we can fix any issues for you. Thank you for your review, we take customer feedback very seriously as we work to improve our product. ### 1/5 — Notification Issues *2019-08-07, version 2.51.10* Not reliable. Looking at other options. Notifications never come through and we miss tons of texts from customers **Developer response:** Hi akfrosty, thank you for providing feedback. We work hard to make continuous improvements to our product and reviews like this help us do that. It sounds like the app was not behaving expectedly; please reach out to our support team with any issues you encounter using the app at support@zipwhip.com. ### 1/5 — Unreliable *2019-07-28, version 2.50.32* Constant problems with this app. They fix one thing then break 5 other things. It’s never stable or reliable. Conceptually it would be great but the app is barebones and does not have the features of the website. A mess. **Developer response:** Hi AMtruegrit, thank you for providing feedback on our app. We have made significant improvements in the past year to increase stability and reliability on the platform and we hope you've noticed the change. We value feedback like this so if you have more we'd love to hear from you at support@zipwhip.com. Thanks again for providing feedback and we appreciate you being a Zipwhip customer. ## Most praised reviews (10 highest-rated) ### 5/5 — Replacement for ZipWhip *2022-11-18, version 2.86.04* Who knows of a another company similar to ZipWhip when it gets shuts down in December? Same features and price. our company has really enjoyed using Zipwhip. all the other companies suggested are over the top. We just want intregation and text. Please help! ### 5/5 — Love the app *2021-11-13, version 2.86.00* It does well for me and my team. We us it on the desktop and use the app on the phone. Also does group text that is great! Text show up as the company phone number. So now my team can now call or text the same number. Great for what we need ### 5/5 — WOW! *2020-07-23, version 2.79.10* This app is absolutely FANTASTIC ### 5/5 — Increases efficiency *2020-06-04, version 2.77.4* We have reduced our after hours calls by 90%. Employees and clients like using it ### 5/5 — Does what we need *2018-11-09, version 2.43.14* Love this app for managing conversations across devices and employees. Really helped to not have to update my phone number on our marketing materials. ### 5/5 — Fantastic App *2018-09-14, version 2.38.9* This app allows me to stay connected with my customers like no other. If you want to increase sales you need this app! ### 5/5 — Good complement to the web app *2017-09-10, version 2.21.22* Works as expected, much less buggy than a year ago, push notifications are easy to turn on and off. ### 5/5 — iOS App Broken!!! Cannot Send To New Numbers *2016-09-01, version 2.21.22* iOS app used to work fine. But for the last several months I can only send text messages to contacts that were added by using the Windows desktop application. I've called Tech support, but they are no help...if they even respond. Most of the time they don't return my call for help...and they never answer the tech support phone number. Update: Spoke to Tom in tech support and he solved the mystery. All is good!!! ### 5/5 — About time *2015-08-14, version 2.19* Great app it will help all of my our employees texting customers without giving their personal numbers. It will keep records for us as well . Can't deny what was texted right ? !!!! ### 5/5 — Like having instant messenger *2014-04-21, version 2.1* I love ZipWhip, texting a lot of people with a touch screen can be a pain but this app forwards your texts to a program on your computer, which you can then respond to as if you were using an instant messenger. It requires a bit of setting up but it's worth it, the software is very easy to use. The only downside is that it attaches "sent via ZipWhip" after every message, but that's just them getting their brand out and doesn't affect anything. This app is great and very useful. Thanks ZipWhip! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*