# Ziroom Rentals — 专业公寓租房app

> Apartment rental platform for foreigners in China with online lease management. (iPhone/iPad app by 北京自如信息科技有限公司.)

- Source: https://appshunter.io/ios/app/ziroom-rentals/id685872176 (this page in markdown: same URL + `.md`)
- Developer: [北京自如信息科技有限公司](https://appshunter.io/developer/1088654777)
- Category: Lifestyle
- Price: Free
- Rating: 4.40/5 from 1,451 App Store ratings · 172 written reviews indexed
- Age rating: 17+
- Requires: iOS 12.0 · 426 MB
- Languages: Chinese (Simplified, China), Chinese (Traditional, Taiwan), American English
- Released: 2013-08-28
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/ziroom-rentals/id685872176/reviews.md

## What is Ziroom Rentals?

Ziroom makes it easy for foreigners in China to find and rent an apartment anywhere in Beijing, Shanghai, Shenzhen, Hangzhou, Nanjing, Chengdu, Wuhan, Guangzhou, and Tianjin. Whether you are already in China and moving from one city, district, neighborhood to another or planning to come to the country in the near future, you can simply use Ziroom app to quickly view rental listings that fit your search criteria and connect directly with the property manager to view an apartment, e-sign a lease and move in your new home easily and conveniently.

Key features:
·       Search up-to-the-minute rental listings by city, district, subway line, and even by subway stations.
·       Filter your search results by shared/entire/luxurious apartments, budget, amenities and more.
·       Online consultation with English speaking Customer Service Reps 7 days a week.
·       Contact English speaking property managers right away to view an apartment in person.  

Additional Features:
·       Search by proximity to your university or work to keep your commute to a minimum.
·       Virtual Reality option to view an apartment.
·       Sort listings by price to find affordable apartment.
·       Easily access all information you need to make a decision: deposits and fees, lease terms, parking and more.
·       View your favorites on a map and get directions to visit in person.
·       Online lease signing, lease extension, lease transfer, and lease cancelation.
·       Flexible online payment options monthly, quarterly, semi-annually, annually.
·       Order cleaning, moving, and fixing services online anytime.

## Key features

- Search rental listings by city, district, subway line
- Filter by apartment type, budget, and amenities
- Online consultation with English-speaking support
- Contact English-speaking property managers
- Virtual Reality apartment viewing
- Online lease signing and management
- Flexible online payment options

## What do users think of Ziroom Rentals?

Overall sentiment: negative

**Pros**

- 🚀 Convenient apartment search
- 🏠 Brand new apartments
- 👍 Good management service

**Cons**

- 🗑️ Poor management and service
- 💰 Overpriced with high service fees
- 🐛 Buggy and unstable app
- 🔍 Lack of English support
- 🔒 Privacy concerns
- 🔥 Unsafe living conditions

**Commonly reported bugs**

- App crashes and freezes
- Inaccurate billing and account information
- Inability to properly manage shared apartments

**Most requested features**

- English version of the app
- Improved payment options
- Better apartment maintenance and repairs
- Transparent and fair pricing
- Reliable customer service

## Recent user reviews (10 of 172)

All indexed reviews: https://appshunter.io/ios/app/ziroom-rentals/id685872176/reviews.md

### 1/5 — Annoying and unhelpful employees

*2026-07-28, version 7.19.1*

What they did:
1. Kept harassing us and insisted entering our apartment without our presence. 

2. Double charged for the utilities and locked the door because ‘we didn’t pay for the utilities in time’. While in fact we had paid it months ago and filed a dispute before the due date. It took them one entire month to NOT-be-able to sort it out.

3. Sent plumbers to fix some pipes because it was leaking into the neighbors, without giving us reasonable time, for 5 times in a row. And they were cheeky enough to ask us to stay home during our working hours without any compensation for that. 

4. Threatened us of ‘legal consequences’. I’d fall for it if I were not a law practitioner myself.

Consider carefully before you sign their contract. Remember that 12345 ( the municipal complaint hotline) is your friend when things get sour.

### 1/5 — 最垃圾的租房软件

*2026-07-18, version 7.19.0*

自如是最垃圾的租房软件，看房时全公司就像舔狗，交了钱立马无声，从销售、房管、客服全都不解决问题，最最最重要的自如的民房都改造隔断违法出租，居然没有任何部门敢管。自如已经不是公司垃圾，而是不断逾越法律底线到现在，垃圾背后能量不可小觑。

### 3/5 — Useful service staff, Terribel Fapiao Dept

*2026-06-20*

The app is useful but the apartments charge an extra 10% for a service that feels not worth it. They send an ayi each month and cover internet, but somehow that costs thousands each month. 

When you request a Fapiao, you will get it half of the time. And then you’ll have to bother the service department who will then have to reach out to the department in charge of the Fapiao. It’s unfortunate that the service staff have to make up for the incompetence of the billing and pay dept.

### 3/5 — …

*2026-05-29, version 7.18.3*

…

### 1/5 — 二逼ui点个返回还会去跳转到业主

*2026-05-22, version 7.18.2*

脑残

### 1/5 — 店大欺客、霸王条款

*2026-05-19, version 7.18.0*

房屋质量问题漏水报修管家，因过年期间自如管家拖沓问题也就罢了，过完年后房子问题未能解决，房屋漏水造成电路短路烧化电脑组建，管家让我发送维修相关内容等，发送后从1月份至4月份依旧未能解决问题，管家还撒谎拖延导致矛盾升级至报警，自如管家多名管家群中对于反馈问题和进展不闻不问，反而将我在app中拉黑操作（理由侮辱谩骂管家），请问在群聊中1分钟前我发出的问题和房屋一直未解决的问题都有记录，下一秒管家回复一句怎么了？什么事？请问这算不算自如戏耍客户？我月月缴纳强制服务费，房租晚交1天还有利息，自如现在是店大欺客了？还是反正法律只是说说，你用户能耐我何？

### 1/5 — Way Too Many Phone Calls

*2026-04-09*

Sales agents will automatically call you repeatedly after you just click on a house. Border level harassment.

### 1/5 — Don’t use this company

*2026-04-06, version 7.17.8*

I’m renting from this company currently. The fridge broke and they sent a tech who determined the fridge needs replacement. There was no urgency to get a new one. I had to practically beg them and borderline harass them to order a new one in a timely manner. Even after I was told a new one was ordered they couldn’t tell me when it would be delivered because they “didn’t have the technician’s phone number.” The rents are overpriced, the agent fee you have to pay each month goes towards absolutely nothing. There are better companies to rent from. FYI I’m in Beijing.

### 1/5 — 打称冯骚扰电话？

*2026-03-20, version 7.17.7*

4000+了吗，打称冯骚扰电话

### 1/5 — 垃圾

*2026-03-05, version 7.17.5*

垃圾，租房的时候最好看清合同，有一些条款是霸王条款。

## Frequently asked questions about Ziroom Rentals

### What does Ziroom Rentals do?

Ziroom Rentals is an application designed to help foreigners in China find and rent apartments. It provides a platform to search for listings, connect with property managers, and handle all aspects of the rental process online, including signing leases and making payments.

### What are the key features of Ziroom Rentals?

Key features include searching listings by various criteria like city, district, and subway lines, filtering by apartment type and budget, online consultations with English-speaking customer service, and direct contact with English-speaking property managers. It also offers VR tours, online lease signing, flexible payment options, and additional services like cleaning and moving.

### Is Ziroom Rentals free to use?

The application itself is free to download and use. While the app facilitates rental transactions, the cost of renting an apartment and any associated services would be separate. The app does mention in-app purchases, which could relate to premium features or services.

### What cities does Ziroom Rentals cover?

Ziroom Rentals covers major cities across China, including Beijing, Shanghai, Shenzhen, Hangzhou, Nanjing, Chengdu, Wuhan, Guangzhou, and Tianjin. This allows users to find rental properties in a wide range of urban areas within the country.

### Can I sign my lease online with Ziroom Rentals?

Yes, the app facilitates online lease signing, as well as lease extensions, transfers, and cancellations. This streamlines the rental process, allowing users to manage their housing agreements conveniently from their mobile devices without needing to be physically present for all steps.

## Version history (last 5 releases)

### 7.19.4 — 2026-08-24

功能优化，持续提升用户体验

### 7.19.3 — 2026-08-20

【自如家服】8月焕新季重磅开启，领千元膨胀券，更有每天10点抢保洁/清洗免单！全屋焕新一站式搞定～

### 7.19.1 — 2026-07-27

功能优化，持续提升用户体验

### 7.19.0 — 2026-07-16

功能优化，持续提升用户体验

### 7.18.9 — 2026-07-13

功能优化，持续提升用户体验

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*