# Ziroom Rentals — user reviews

> 172 indexed App Store user reviews of Ziroom Rentals by 北京自如信息科技有限公司, rated 4.40/5 from 1,452 ratings.

- Source: https://appshunter.io/ios/app/ziroom-rentals/id685872176/reviews
- App overview in markdown: https://appshunter.io/ios/app/ziroom-rentals/id685872176.md
- Rating breakdown: 5★ 1,125 · 4★ 113 · 3★ 47 · 2★ 23 · 1★ 144

## What do users think of Ziroom Rentals?

Overall sentiment: negative

**Pros**

- 🚀 Convenient apartment search
- 🏠 Brand new apartments
- 👍 Good management service

**Cons**

- 🗑️ Poor management and service
- 💰 Overpriced with high service fees
- 🐛 Buggy and unstable app
- 🔍 Lack of English support
- 🔒 Privacy concerns
- 🔥 Unsafe living conditions

**Commonly reported bugs**

- App crashes and freezes
- Inaccurate billing and account information
- Inability to properly manage shared apartments

**Most requested features**

- English version of the app
- Improved payment options
- Better apartment maintenance and repairs
- Transparent and fair pricing
- Reliable customer service

## Newest reviews (20 of 172)

### 3/5 — Useful service staff, Terribel Fapiao Dept

*2026-06-20*

The app is useful but the apartments charge an extra 10% for a service that feels not worth it. They send an ayi each month and cover internet, but somehow that costs thousands each month. 

When you request a Fapiao, you will get it half of the time. And then you’ll have to bother the service department who will then have to reach out to the department in charge of the Fapiao. It’s unfortunate that the service staff have to make up for the incompetence of the billing and pay dept.

### 3/5 — …

*2026-05-29, version 7.18.3*

…

### 1/5 — 欺诈行为，恶意扣费，一颗星都不配

*2025-12-30, version 7.16.8*

实名举报该APP存在“欺诈行为”和“恶意扣费”的，要求下架或评级下调。如果需要，我可以提供证据。

### 1/5 — 恶心

*2025-12-14, version 7.16.6*

🐶日的，支付各种贷款，分期，办卡，没有哪一次支付顺利的，每次都要半个多小时折腾……

### 1/5 — Ziroom Mismanagement: Piled Garbage, Blocked Fire Lanes 自如管理失职：垃圾堆积，消防通道堵塞

*2025-12-11*

Ziroom Apartments are plagued by multiple management issues that severely compromise living safety and the community environment. Firstly, garbage has been chronically piled up and obstructing pathways in common areas, which not only impedes passage but also creates sanitation and odor problems. Secondly, the customer service department is highly inefficient in handling resident complaints, leaving reported issues unresolved for extended periods.

自如公寓存在多处严重影响居住安全与环境的管理问题。首先，公共区域长期存在垃圾占道堆放现象，不仅阻碍通行，还产生卫生与异味问题。其次，客服部门对于住户的投诉处理效率低下，问题反映后长期得不到有效解决。

The conduct of some tenants is problematic and reflects a lack of consideration. They indiscriminately discard waste, park vehicles in a disorderly manner, and even occupy fire lanes, posing serious safety hazards. In the face of these disorders, the apartment management has failed to fulfill its fundamental responsibilities, opting instead to evade and shift blame. Despite collecting management fees, they have not provided commensurate services or effective administration, leading to a continuous deterioration of the community environment and living standards.
部分租户行为失范，素质堪忧。他们随意丢弃垃圾，车辆乱停乱放，甚至占用消防通道，造成了严重的安全隐患。面对这些乱象，公寓管理方未能履行其基本职责，反而推诿塞责。在收取管理费后并未提供相匹配的服务与管理，导致社区环境与居住品质持续恶化。

### 1/5 — Super bad CS

*2025-11-19, version 7.16.4*

Bad customer service, not profesional!!! Pricey rate for trashy service

### 1/5 — 差评，在自如住了五年

*2025-09-03, version 7.15.7*

自如的房子就是贵，还要10%的服务费。我在自如住了五年多，超过99.9%用户。收了10%的服务很拉胯，最难忍的是他们退租过程水很深，不能立马申请退租，过一段儿时间才行，当然了这段儿时间还早继续扣你的房租，很气人。

### 1/5 — 假的

*2025-07-14, version 7.15.3*

假的

### 1/5 — 一直打电话你们到底想干啥

*2025-06-27, version 7.15.1*

只是看看房子而已 一直加微信打骚扰电话有完没完

### 1/5 — 偷流量，后天运行，电耗光

*2025-06-13, version 7.14.9*

偷流量，后天运行，电耗光

### 1/5 — 自如公司店大欺客

*2025-05-11, version 7.14.7*

这个公司就是一个大型的二房东吧，可以说，我租了三年还租的是所谓的高端曼舍，每个月高额的管理费，但是基本上什么问题都不会处理，或者首先选择踢皮球让自己处理，一个群有十几个对接专员，但是出了问题他们都隐身不回复的，不管是房屋质量问题还是续约问题，反正就是让你觉得看似好像很省心，其实真出的问题你都找不到负责人

### 1/5 — 体验感极差

*2025-04-01, version 7.14.5*

搬进去后楼上一直装修，修了一个月，管家没有提前告知，也没有解决，更没有解决方案，大家千万别选自如

### 1/5 — Really bad service

*2025-02-26*

They take 10% from the rental fee. Promised to change the locker the day after but never came, when I contact them online . They repeat themselves and even the person who works for them does not know who is doing what and cannot make any progress!

### 2/5 — Wish I read reviews first

*2025-02-05*

I downloaded the app because of a coworker who said it was easy to use. Well, its all in Chinese, so it doesn’t help at all. My coworker knows Chinese so its not a problem.

Luckily she showed me the mini program on WeChat, which I was able to use an English version, so if is decently easy to use.

Now my complaints on this app is that it doesn’t have English, which is odd because they mostly cater to foreigners, and there is an English version on WeChat. But maybe they don’t want English so they can increase your rent with a service fee. The service fee isn’t cheap. And when I asked the person what it is for, he said cleaning, app maintenance , and broad band networks. Which doesn’t sound like a lot considering the high service fee. I could care less about the “app maintenance” as they still don’t have English support.

The person helping me also basically forced me to review him, which I guess is fine. But he reviewed himself giving him 5 stars for everything.

I just moved in, but I’m hoping I don’t end up with the same exploitations at the end. I’ll be taking screen shots as evidence.

### 1/5 — Worst customer service I’ve ever encountered

*2024-11-05*

Will dismiss serious concerns and blame you for it, put your life potentially in danger and won’t or can’t do anything to fix or apologize or find a solution that is just and fair, or say that they can’t fix a system that is glaringly fixable. They won’t escalate the issue to someone higher because the base employees are scared of talking to their managers.  I felt deeply humiliated.

### 1/5 — App消耗流量巨大

*2024-10-24, version 7.13.0*

不到半小时消耗我1GB，之前更不知道有多少，手机在裤兜里都发烫了。

### 1/5 — 过度侵犯隐私

*2024-10-07, version 7.12.9*

过度收集个人信息，霸王条款

### 1/5 — 垃圾公司，早日倒闭

*2024-09-25, version 7.12.8*

前后6次带录音证据投诉特殊职业室友凌晨扰民，我让管家按合同扰民拒不整改清退，但每次都以电话警告结束。结果我被逼的连夜退租搬房，发现不光得扣押金还有15天房租，那剩下的水电您自己交吧，拜拜了您嘞。找一堆花瓶在首页代言，每个月10%服务费养了一堆fw中介，哪个正常白领考虑这群租房，专坑刚毕业学生，垃圾公司早日倒闭

### 1/5 — 难受

*2024-08-10, version 7.12.4*

由于这个app损失400
租金卡没选，切换支付方式就不能选了，客服完全机器人

### 1/5 — 黑心房屋中介，一定要远离！

*2024-07-28, version 7.12.3*

遇到过的最黑心无耻，明知违法违反合同，还一位耍赖不赔偿，一副无赖嘴脸，恶心至极。宝子们一定要远离。

## Most critical reviews (10 lowest-rated)

### 1/5 — Annoying and unhelpful employees

*2026-07-28, version 7.19.1*

What they did:
1. Kept harassing us and insisted entering our apartment without our presence. 

2. Double charged for the utilities and locked the door because ‘we didn’t pay for the utilities in time’. While in fact we had paid it months ago and filed a dispute before the due date. It took them one entire month to NOT-be-able to sort it out.

3. Sent plumbers to fix some pipes because it was leaking into the neighbors, without giving us reasonable time, for 5 times in a row. And they were cheeky enough to ask us to stay home during our working hours without any compensation for that. 

4. Threatened us of ‘legal consequences’. I’d fall for it if I were not a law practitioner myself.

Consider carefully before you sign their contract. Remember that 12345 ( the municipal complaint hotline) is your friend when things get sour.

### 1/5 — 最垃圾的租房软件

*2026-07-18, version 7.19.0*

自如是最垃圾的租房软件，看房时全公司就像舔狗，交了钱立马无声，从销售、房管、客服全都不解决问题，最最最重要的自如的民房都改造隔断违法出租，居然没有任何部门敢管。自如已经不是公司垃圾，而是不断逾越法律底线到现在，垃圾背后能量不可小觑。

### 1/5 — 二逼ui点个返回还会去跳转到业主

*2026-05-22, version 7.18.2*

脑残

### 1/5 — 店大欺客、霸王条款

*2026-05-19, version 7.18.0*

房屋质量问题漏水报修管家，因过年期间自如管家拖沓问题也就罢了，过完年后房子问题未能解决，房屋漏水造成电路短路烧化电脑组建，管家让我发送维修相关内容等，发送后从1月份至4月份依旧未能解决问题，管家还撒谎拖延导致矛盾升级至报警，自如管家多名管家群中对于反馈问题和进展不闻不问，反而将我在app中拉黑操作（理由侮辱谩骂管家），请问在群聊中1分钟前我发出的问题和房屋一直未解决的问题都有记录，下一秒管家回复一句怎么了？什么事？请问这算不算自如戏耍客户？我月月缴纳强制服务费，房租晚交1天还有利息，自如现在是店大欺客了？还是反正法律只是说说，你用户能耐我何？

### 1/5 — Way Too Many Phone Calls

*2026-04-09*

Sales agents will automatically call you repeatedly after you just click on a house. Border level harassment.

### 1/5 — Don’t use this company

*2026-04-06, version 7.17.8*

I’m renting from this company currently. The fridge broke and they sent a tech who determined the fridge needs replacement. There was no urgency to get a new one. I had to practically beg them and borderline harass them to order a new one in a timely manner. Even after I was told a new one was ordered they couldn’t tell me when it would be delivered because they “didn’t have the technician’s phone number.” The rents are overpriced, the agent fee you have to pay each month goes towards absolutely nothing. There are better companies to rent from. FYI I’m in Beijing.

### 1/5 — 打称冯骚扰电话？

*2026-03-20, version 7.17.7*

4000+了吗，打称冯骚扰电话

### 1/5 — 垃圾

*2026-03-05, version 7.17.5*

垃圾，租房的时候最好看清合同，有一些条款是霸王条款。

### 1/5 — 避雷

*2026-02-12, version 7.17.3*

退款押金效率极低

### 1/5 — 超级垃圾

*2026-01-16, version 7.16.9*

当时只是评估一下，没打算出租，就看一下，看完之后疯狂发消息，已经在消息界面回复R退订，完全没有用🙄🙄🙄🙄

## Most praised reviews (10 highest-rated)

### 5/5 — 智能生活执行场景如何接入快捷指令？

*2023-06-10, version 7.8.3*

智能家居的操作隐藏的太深了，每次都要进好几层才能找到智能家居的操作，我想在快捷指令里实现关灯操作

在快捷指令里可以找到app的执行场景接口，Scene Id，Scene Status，Status Id要如何填写？

### 5/5 — 方便快捷

*2021-01-02, version 6.8.6*

方便快捷

### 5/5 — 自如租房

*2020-12-30*

自如的工作人员真的太敬业了！！非常专业，方方面面真的都在我客户考虑！！接待我的杨敏先生人真的太好了！非常耐心多次给我讲解给我，我对住房环境其实是一个比较挑剔的人，两周前工作人员一遍一遍帮我塞选，最后选到了两套，价格最低，地理位置优越，房间环境也超级棒的。纠结如何二选择一！！！后来最终还是签了这里！为自如这个品牌点赞！为专业的杨敏工作人员点赞👍！一流的品牌，一流的服务，真的免去了很多租客的烦恼！啊啊啊啊！找到心仪的房子，真的太开心拉。会继续支持自如！！

### 5/5 — 万管家服务一如既往的好

*2020-10-23, version 6.7.8*

万管家服务一如既往的好

### 5/5 — 自如平台的服务质量和便利性确实挺不错的

*2020-10-18, version 6.7.8*

给了我们一个能够在陌生城市快速安家的渠道。

### 5/5 — 出租问题房源，拒绝给我免责换房

*2020-10-11*

坐标：北京朝阳区惠民园8号楼
厨房暖气管违规改造及老化爆了，整个屋子都被水淹了，房间水深5cm左右，造成我们物品损失；甚至漏到楼下9-13层的业主，自如管家以自己住的远和有事为由整晚不出现，且只派了一名保洁过来手动一点点的舀水～我反复通过自如投诉窗口让帮忙加派保洁和抽水，在晚上九点多才到位。
今天我们说明这是问题房源申请免责退租或换租，自如给拒绝了，并且说水已经没了可以住。但实际整个房子还是很潮湿、地板泡发导致门关不上，无法居住，自如也拒绝给我们这几天提供房子暂住。

### 5/5 — 要是价格便宜一点就完美了

*2020-08-10, version 6.7.0*

喜欢自如，给了我们一个温馨的小家❤️

### 5/5 — 点赞管家

*2020-04-24, version 6.5.9*

管家，特别细心，很贴心，希望工作顺利！

### 5/5 — 服务太差了

*2019-11-26*

垃圾！我在这已经连续租了三年了，我的合同马上快到期，期间没有人联系过我，第二天到期我通过打客服电话，打了半个小时才打进去，管家联系我告诉我房租要涨价，但是明天就到期了，我人在外地，无法搬家，他们没有提前通知我，我只能被迫接受这种无理的涨价行为。我肯定会透过工商和相关法律程序维护我的自身权利

**Developer response:** 您好，自如收到您的反馈啦，如果您对服务您的管家有意见，觉得他在服务的过程中有让您体验不好的地方，建议您拨打400客服电话，我们会在验证相关的情况后对责任人进行处理。祝您生活自如！

### 5/5 — 租金越来越贵

*2019-10-11*

以前住了半年不到的房，刚退出来的房一下子升多一千块钱上去了，一房一厅都要四五千，还很小，分期还要有利息我可以理解，分期连租房的价格都会多出几百块再加服务费再加分期利息，四五千就变成一个月五六千块钱，深圳刚起步的年轻人就是这样被你们这么黑的平台阴的

**Developer response:** 您好，自如房源均为一房一价，房源价格会根据房源位置、市场价格走向、产品配置、面积、朝向等多方因素进行参考。同时也推出了适合毕业生的海燕计划，帮助毕业生找到合适的房子。

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*