# Zity & Mobilize share — user reviews > 27 indexed App Store user reviews of Zity & Mobilize share by GLIDE.IO, rated 4.72/5 from 848 ratings. - Source: https://appshunter.io/ios/app/zity-and-mobilize-share/id1316126020/reviews - App overview in markdown: https://appshunter.io/ios/app/zity-and-mobilize-share/id1316126020.md - Rating breakdown: 5★ 742 · 4★ 50 · 3★ 14 · 2★ 8 · 1★ 34 ## What do users think of Zity & Mobilize share? Overall sentiment: negative **Pros** - 👍 Convenient and easy to use - 💡 Great concept for car sharing **Cons** - 🐛 App frequently has issues and bugs - 🚫 Unreliable car locations and availability - 🤔 Poor customer support experience - 💰 Unexpected charges and fees **Commonly reported bugs** - App crashes and freezes - Inability to properly reserve and access vehicles - Inaccurate car location information **Most requested features** - Improved app stability and reliability - More accurate car location tracking - Better customer support and communication ## Newest reviews (7 of 27) ### 2/5 — Bad onboarding process *2023-02-28, version 4.5.1* Sms not coming ### 1/5 — Unusable app *2022-07-25* Just awful. Latest iPhone and up to date iOS. App gives error messages most of the time and one simply cannot login, much less rely on their service. How can something be so poorly executed. And also, shows how little one can trust reviews on Apple. The algorithm is clearly biased. ### 2/5 — Bad app *2020-10-14* The app does not work, it will reserve a different car on the other side of the city. Reserve non existent vehicles, will not open or close. It’s a disappointment. Please fix it ### 1/5 — Avoid avoid avoid *2020-07-11, version 1.13.1* After much promise and using for 3 months regularly, this app is not fit for purpose. Cars are not where the app says they are. App does not open cars or start engines. So you will likely be late or miss any appointments. No refunds or credits for any of these mistakes. And if you have no reception then you will be charged €200 mid rental for a pick up truck to move the car to where there is reception - but no signage or warning in car about this and obviously comes as a big surprise to customers. Worse still only way of communicating is with a phone number that is at your cost in terms of time and money. Many hours wasted for what should be a reliable time saver for sharing cars. Try other providers who have apps and service that are much much better and reliable, and honest with customers. ### 1/5 — Does not open *2020-03-12, version 1.13.1* App launches but doesn’t fully load anymore. Unusable ! ### 1/5 — Good idea but horrible app *2019-05-02, version 1.7.0* I took a ride with one of these cars for trying them out for the first time. The ID scanning and payment worked perfectly, the car was ok. First issue was, when I tried to report some damages on the side of the car, the app didn’t recognise where I was touching and I was forced to simply touch “No further damages”, as it was the only button available on that screen. Then when the time to close the car came at the end of the rental, the app kept being unresponsive and returning “Server error” messages. After a while, I heard the car lock when I put it “On hold”. I tried to call the customer service hotline for 10 minutes while the rental was still running for help. Then kept trying by calling the emergency hotline, but again, no chance to contact them. The automatic reply on the phone said they would call me in a few minutes, it has been 20 minutes now. I wouldn’t recommend using this car service, the payment works flawlessly as expected, but once they have your money, you’re on your own to fix any issues, I don’t want to imagine if I had had an accident and had to call this emergency hotline. ### 1/5 — Falla siempre *2018-06-12* En mi caso nunca he logrado usar el app zity de manera satisfactoria, siempre dice que tengo una reserva expirada y tengo que usar el call center para poder reservar coches y finalizar viajes. También es cierto que la ubicación no siempre es exacta hay que mirar en los alrededores ya que los coches no siempre están donde dice la app. El servicio como tal es excelente, y los coches ni hablar de cómo molan, pero la app le falta corregir muchos bugs por lo menos en iOS. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2025-06-18, version 5.0.8* Terrible app. Nunca carga! ### 1/5 — Dont accept UK license *2025-06-08, version 5.0.8* Doesnt accept Uk but has Afghanistan ok buddy ### 1/5 — Problema con App *2025-02-25* Desde que se cambió a Mobilize share & Zity no me gusta nada!!!la App no funciona nada bien, no puedo coger ningún coche por el error de App y tampoco tienen un contacto para resolver el problema !! Ya quito mi cuenta !! ### 1/5 — Zity timo *2024-04-01, version 4.12* Eso de las zonas especiales es un atraco a mano armada. ### 1/5 — Worst Experience, Avoid at all costa *2024-01-19* Shame on this company, the trick you into registering without specifying what you need to register, to later tell you, you do not qualify even when all your documentation is on rule and according to the law that allows you to drive internationally. They would tip tow around just to not refund a registration fee for which they didn’t do anything but just steal your money. If that is only the registration process I don’t even want to know how renting a car would be! Avoid yourself a bad time and use Wible or a better alternative because this company is just shady and dishonest! ### 1/5 — UK driver licence *2023-12-28, version 4.10* It’s not possible to use this app with a UK driver license. I had to call the customer service 4 times to find this out. ### 1/5 — low quality app *2023-11-09* bad login/regstration process ### 1/5 — Lamentablemente una pésima experiencia *2023-04-20* Quise darle una oportunidad pese a queas opciones de aparcamiento fuera del centro son muy limitadas, pensando salir del centro hacia Las Rozas y luego completar el viaje en un taxi y así ahorrar algo. Gran error. Para empezar el app pretende enviar la ubicación del coche buscado a Apple / Google Maps pero en ambos casos enviaba algo equivocado y me indicaba un lugar a horas de camino. Tuve que buscarlo manualmente. Lo siguiente fue encontrar el coche con la radio a todo volumen pero dije, bueno, eso fue culpa del anterior conductor. Luego me fue imposible conectarme a Car Play pese a pasar varios minutos (que me los han cobrado, obviamente) eliminando manualmente los móviles antiguos... por lo que no pude usar la navegación. El coche tenía cables colgando del tablero, nunca pude abrir las ventanas, estaba sucio. Y lo peor... ¡la gracia me salió más costosa que un taxi! ### 1/5 — Muchos errores en la aplicación *2023-03-19* La aplicación no funciona bien. No se finalizan y luego te cobran mucho más ### 1/5 — Auto ferma *2023-01-10* Solito casino che non si riesce a fare partire la macchina e uno paga per stare fermo Complimenti ## Most praised reviews (10 highest-rated) ### 5/5 — Son prácticos pero tienen problemas con la App *2023-03-13* Lo uso mucho, pero si es cierto que la App tiene muchos Problemas. Eso pudiese mejorar ### 5/5 — So convenient *2020-11-18, version 2.0.6* So simple and easy. I love it. ### 5/5 — Just what you need in Madrid *2019-09-16* If you are visiting Madrid - eMobiity sharing makes it simple - this car was easy to operate and clean. App worked well for my use case ### 5/5 — Opción *2019-08-04* Excelente opción de alquiler ### 5/5 — App keeps hanging *2018-12-28, version 1.6.0* Great idea but app keeps hanging on my iPhone 5s. Hangs for about 20s to a min before then starting to respond again. ### 5/5 — Fantástica primera experiencia *2018-12-05* Pienso usar Zity todos los días ### 5/5 — App no funcionaba *2018-03-03, version 1.1.0* Por lo que no podía cerrar el coche y finalizar el alquiler. Me hizo llegar tarde a una cita. Me vuelvo con emov ### 4/5 — Great concept, needs work, requires patience *2020-08-11* We signed up for this app while visiting Paris, thinking it would be a better way to take a day trip to Versailles (avoiding masses of people on the train during Covid), and would also allow us to make an additional stop at Giverny (Monet gardens) before going back into the city. While we eventually accomplished this, it was not without significant hiccups and about 90 min delay. The first car we headed for was about 800m from our hotel. When we arrived at the address there was no car in sight, but we shopped an underground garage, where we found three three vehicles shown on the app, all plugged into specially marked zity charging stations. Problem was, due to being under ground, the app thought we were 140m away, which is too far away too start the car. When were tried calling customer support, it took for calls to reach an operator who spoke English (when we asked "parlevous anglais" the others either just said"call back" or the French version of that. The operator we reached said we could not take the car from the garage as we would have to pay the parking charge, so we walked another 500m too the next nearest car. This one too, was not on the street, but turned out to be located under the bridge, in the river (??). So on another 3 blocks or so, we finally actually see a Zity car parked on the street! Joyous, my slim daughter pulled the car out of the tight space (there was no way I would make it in the door), and while it did not have the full 90-100% charge we wanted for our day-long trip, we decided 80% would do (it did, barely, we watched the range the whole trip and did without AC for a while to conserve energy). The car was clean but not without scuffs and small dent which we documented in the app and took photos. We had no trouble on our trip until we got back to our hotel. We put the car in standby in front of the hotel while we went in to ask if it was ok to park in the hotel-only space on the street. On returning to the car, the app suddenly decided we were actually standing 4km away from the car and would not allow us to open it to remove our bags and terminate the rental! So we asked our hotel clerk to call Zity, and after some conversation, incl. questions about what type of phone we were using, the agent on the phone was able to remotely unlock the car and we retrieved our things. The car was picked up by the Zity valet within a few minutes. Final bill: 35€, no fuel costs. Less than half what a normal rental car would have cost us. Final verdict: needs work. I would use again with lower expectations and the hope that the problems we experienced have been fixed. But I am the perennial optimist 😁 ### 4/5 — Funciona bien pero no siempre *2018-05-07* En general la app funciona bien y el servicio genial, pero suele haber problemillas con la ubicación de los coches. No están precisamente donde indica la app, a veces a la vuelta de la esquina o en la otra acera. Y mejor fijarte bien en la ubicación y luego mirar por google maps para asegurarse. ### 4/5 — Comentario *2018-04-18* Me gustaría que tuvieran más coches, para poder tener más opción de usar el Servicio --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*