# Zivame - Online Lingerie App — user reviews > 61 indexed App Store user reviews of Zivame by 2015 Zivame.com, rated 4.30/5 from 7,100 ratings. - Source: https://appshunter.io/ios/app/zivame-online-lingerie-app/id1065767207/reviews - App overview in markdown: https://appshunter.io/ios/app/zivame-online-lingerie-app/id1065767207.md - Rating breakdown: 5★ 55 · 4★ 8 · 3★ 3 · 2★ 1 · 1★ 4 ## What do users think of Zivame? Overall sentiment: negative **Pros** - 👍 Good product quality - 👍 Wide product range - 👍 Comfortable products - 👍 Good price range - 👍 Easy return policy (mentioned by some) - 👍 Good fit for bras **Cons** - 😞 Pathetic customer service - 😞 Unreliable delivery timelines - 😞 Frequent order cancellations - 😞 Refund process issues - 😞 Lack of transparency in refunds/deductions - 😞 Products often out of stock - 😞 Old manufactured products delivered - 😞 Issues with Zcoins (expiry, disappearance) - 😞 Rude customer service representatives - 😞 Difficulty in getting refunds - 😞 Misleading pricing based on color - 😞 Poor product quality (some items) - 😞 App technical glitches - 😞 Unprofessional and unaccountable team - 😞 Fake/bad quality products - 😞 Inconvenient return process (customer has to courier) - 😞 App not updating profile details correctly - 😞 Missing items in orders - 😞 Incorrect delivery status updates - 😞 Non-returnable items despite discount - 😞 Unresponsive customer support - 😞 Mismanagement and poor backend systems - 😞 Fraudulent practices alleged - 😞 Lack of privacy concerns - 😞 App crashes/doesn't work on older OS **Commonly reported bugs** - Order status not updated - Refund not processed on time - Zcoins balance disappearing/expiring - App not letting users log in - Order cancellation without intimation - Incorrect delivery status - Cart details not loading - Mobile number linking issue - Order history tab not showing correct details - App crashing on login/specific OS - Glitch in updating shipping address - Payment page crashing - Item goes out of stock and then back in stock frequently - Order gets cancelled after payment, Zcoins go missing - App not working for installation - Issues with Zcoins converting to money - Unauthorised purchase using Zcoins - Login issues and account security concerns **Most requested features** - Improve customer support responsiveness - Improve refund policy and process - Ensure accurate order status updates - Provide better transparency on deductions - Fix Zcoin issues (expiry, balance) - Improve app stability and fix glitches - Allow customers to add images to reviews - Show similar items under product listings - Develop a feature for customer review section with pictures - Sell matching panty sets with bras - Improve app's ability to capture changed addresses - Ensure timely delivery of orders - Address issues with product availability and stock - Improve quality of products, especially padded bras - Provide clear intimation about non-returnable items - Allow editing of email addresses in profile - Ensure supervisors are available for escalation - Improve app's payment gateway and stability - Ensure delivery partners are cooperative for pickups - Provide real-time shipment details - Improve UX for a more fun shopping experience - Work on contact policy and reduce response time - Ensure all products are available in all sizes/colors - Fix app login issues on older devices/OS ## Newest reviews (16 of 61) ### 2/5 — Pathetic *2025-09-11* Zivame used to be so good a few years back, but now it’s getting worse by the day. The deliveries keep getting delayed, they cancel items without any intimation, send out wrong items and what not. Sometime, they won’t even ship the items past the delivery timelines. In a time when people are ensuring quick deliveries, their deliveries take over weeks. They even have issues with their zcoins, where the balance disappears automatically. Too many misses can’t be a coincidence. Either they are having hard time managing the business, or the business is doing so bad that they don’t bother and let some fresh graduates run it for experience ### 1/5 — Order Cancellation and Refund Pending for Over 20 Days—Immediate Action Required" *2024-08-19, version 9.0.2* Dear Zivame team, I requested the cancellation of my order over 20 days ago and was assured it would be processed within 72 hours. Yet, the cancellation hasn’t been completed, and I haven’t received my refund. Despite several follow-ups with customer service, no action has been taken. This situation is unacceptable and very frustrating. I expect you to address this immediately and ensure that the cancellation and refund are processed without further delay. Thank you ### 1/5 — Scam *2024-08-09, version 9.0.2* I ordered items worth RS 4k from zivame which was supposed to be delivered by 1st Aug . But daily in the app they increase the delivery date by 2 days . Its been almost a month since i ordered . Daily they are changing the shipp as well as delivery date in the order .i am sure as these guys despite of giving explanation why the order is getting delayed will again change the dates . Thats a scam to change the shipping and delivery date . Reaching out to their customer care they say the order will be delivered in 2 days but i dont know how many such 2 days have passed in 1 month and i am still waiting on the order. This site is a big no for me now ### 2/5 — Stop over pricing garments on the basis of colours. *2024-07-20, version 9.0.2* I’m giving only 2 stars because i really hate the pricing paradox here. Same product but putting a very high price just because of colour differences is not at all right. A bra colour apricot that cost ₹453 is price higher on nude shade at ₹712. Which is almost approximately 60% hike in price. This is there with all the kind of lingeries, same lingerie but priced differently according to colour, which is clearly a scam. Undergarments are necessity to women, but the sad truth is its priced way higher than what she would wear outside. ### 1/5 — Pathetic service - don’t fall for their great advertisements *2024-05-18* Whenever i ordered from this site there was always some or the other issues. Once you order they will take it for granted and never deliver on time. Never order from this site if you are planning to go out of station soon after. You have to chase for return/exchange like a dog, still they will not do it saying u cancelled the pick up, u were not reachable or some random reason to waste time in back and forth. Once the time is over they will give you the ultimate reason that the “timeline to return the product is over” hence we cannot do anything. We buy products at MRP not like we got it on great discounts or loot market prices. In the same time you can go the brand stores and buy stuff that we actually want to buy. Anyways zivame company products are sub standard and most selling products are brands other than zivame ones. AVOID ZIVAME site - you will aleays regret. ### 1/5 — Pathetic !! *2024-04-02, version 8.0.2* I had a size fitting issue and tried to return items. The customer care representative was extremely rude saying that they gage me a 65% discount and the product is not returnable, i asked them why I didn’t get the intimation of that while placing the order, she says that most people who placed got a popup!!! Its such a pathetic team, despite asking to talk to a supervisor 25 times I wasn’t connected to one, they wasted over 2 hours of my time, i ended up emailing them and finally someone called and tried to explain their Cheating!! It's disheartening to see such poor customer service. Especially after spending thousands on their app. I strongly advise against using this app and wish could regretfully give it a rating of 0. My once-positive opinion of this platform has been tarnished, and I made sure to share my disappointing experience with friends and family. ### 1/5 — Extremely Disappointing Experience - Zero Stars😭 *2024-02-10* I've been a loyal customer of this website for 1.5-2 years, but my recent experience has left me thoroughly disappointed. I ordered four bras, and to my surprise, one of them was missing when I received the package. My attempts to resolve the issue through customer care were futile. Every time I called, my concerns were either dismissed, or I was asked to wait for an unreasonably long time (5-7 business days). Frustrated, I decided to email the customer care team, providing an unboxing video and the invoice as proof of the missing item. The customer care response has been nothing short of pathetic. The representatives kept changing, and their replies seemed like mere copy-pastes from one another. Despite providing irrefutable evidence, they continued to insist that the item had been dispatched. Feeling cheated and fed up with the lack of resolution, I decided to escalate the matter by filing a complaint against the company in the consumer forum. It's disheartening to see such poor customer service, especially for a prepaid order. I strongly advise against using this app and wish could regretfully give it a rating of 0. My once-positive opinion of this platform has been tarnished, and I will make sure to share my disappointing experience with friends and family. ### 1/5 — Zivame is turning into a fraud company *2024-02-01, version 7.0.2* They are cheating to the customers. Their refund policy is not customer friendly, they do not pick up the product in case return and ask customer to courier to their address. Once you ship it your product is gone and the refund will never come, even after product is delivered to their address. And their customer care agents are so well trained to make fool out of you. Every time you call, they shamelessly bag to give 72 hrs time to look into the issue, but that never happens. It’s been 2 months I have not received refund. I STRONGLY RECOMMEND NOT TO BUY FROM ZIVAME. ITS USED TO BE A GOOD COMPANY BUT NOW IT IS PATHETIC. ### 1/5 — Never order from Zivame! *2023-12-26* I ordered a 3k product from Zivame while I was out of town. The delivery guy came on December 8th, and I requested delivery to the guard, providing the OTP. Upon my return, I discovered the product was never delivered. I thoroughly checked with the guard, neighbors, and security camera, confirming the non-delivery. Despite raising a complaint with Zivame and being told to wait for 5 days, it's been over 10 days with no response after multiple calls. The customer executive's inconsistent responses and lack of effort to understand my situation are disappointing. Instead of investigating with the delivery person, they failed to provide any updates. This experience reflects poor service, and I won't be ordering from Zivame again. I strongly advise others to reconsider too, as it seems their focus is solely on money without attending to customer concerns. ### 2/5 — Bad user experience *2023-09-26, version 6.0.7* I have been facing multiples issues with zivame app. Please refer the details below: 1. Cannot see any details of cart. Message says “oops! Something went wrong” 2. To resolve this issue, I reinstalled the app and when I registered using my email address, I was able to register and see past orders and details but unable to link mobile number as it says “number already linked” though the account is same. 3. The order history tab never shows correct details. It has been more than 2 years but the issue is still not resolved. I have never had such bad experience with any shopping app and hence plan to delete the application every now and then as I am literally frustrated due to such bad user experience. ### 1/5 — Worst customer care *2023-07-24, version 5.0.5* This is the worst customer care I’ve come across provided by Zivame…while ordering the product it says 15 days exchange and refund and once you get the product then they say no exchange is available..when you call the customer care even they don’t help you with a solution and like a robot they just keep repeating the same line…So my question is why there is no exchange or return when the App show that option while ordering..thats like getting stuck with something that is not gonna fit you..really really disappointed with Zivame.. ### 1/5 — Disappointing Experience with Zivame: Wrong Delivery Status and Incorrect Size *2023-07-07* I recently had the misfortune of ordering an item from Zivame, and my experience left a lot to be desired. From start to finish, the process was marred by delays, incorrect sizing, and abysmal customer support. First and foremost, the delivery of my order was incredibly tardy. Despite receiving the item 15-20 days ago, Zivame's tracking system failed to update the status, leaving me in a state of uncertainty and frustration. Clear and accurate tracking information is essential, as customers rely on it to keep track of their orders. Unfortunately, Zivame's system fell short in providing this basic service. To make matters worse, the item I received was in the wrong size. As a company specializing in intimate apparel, one would expect Zivame to be meticulous about ensuring correct sizing. However, they failed miserably in this regard, leaving me with an ill-fitting product that I cannot use. It's incredibly disappointing to receive an item that doesn't match the size specified during the purchase. Moreover, the customer support provided by Zivame was utterly disappointing. When I reached out to them for assistance with my delivery and sizing issues, they proved to be unhelpful and unsupportive. Their lack of responsiveness and inability to resolve my concerns only compounded my dissatisfaction. Overall, my experience with Zivame has been nothing short of a letdown. The combination of late Status delivery, incorrect sizing, and subpar customer support has left me deeply unsatisfied with my purchase. I expected better from a reputed online retailer specializing in lingerie and intimate apparel. I hope that Zivame takes customer feedback seriously and addresses these glaring issues in their services. Accurate tracking, reliable sizing, and responsive customer support are fundamental aspects of any reputable company. Until Zivame demonstrates improvement in these areas, I would caution others to exercise caution when considering purchasing from them. It is my sincere hope that my review and the experiences shared by others will prompt Zivame to reevaluate and improve their overall customer experience. ### 1/5 — customer reviews are moderated before publishing *2023-07-02, version 5.0.4* Nonsense staff, I had returned a product, product was picked immediately on request,however the money has not been refund has not even been initiated since over a month, too many mails and calls made but the staff hardly care. executive are no better than chat bots,they have limited answers and no solution, dumb low cost people hired Better go for Myntra,Amazon,shopper’s stop, lifestyle,only,mark and spencer…….everyone far far better than this crap ### 1/5 — Fraud brand *2023-03-22* I’ve rarely given such a negative feedback to any brand but Zivame has really tested my patience this time. And not only mine, just visit Twitter and you’d know their customer service quality these days. My order wasn’t shipped for 12 days and each day the delivery date kept on increasing automatically. I tried contacting them over Twitter, email, call, IG- you name it! But just received BOT response. I later found out that this was the case with the majority. Still their marketing is continued on all SM platforms while they keep cheating customers. Never expected such a service from a brand like Zivame. They’re going down soon it seems because this behaviour is no excuse. **Developer response:** Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at customercare@zivame.com and we promise to get this resolved quickly. ### 2/5 — Not good at updating profile details *2022-11-02, version 3.20.0* The app is not at all prompt at capturing the changed addresses. Even if you change the address before placing the order and delete the previous, it will still pick up the one that you deleted. Its been 15 days my order is being attempted for delivery in the address where I don’t stay anymore and is not even getting cancelled for me to place a new order. All this happened even after me changing the address to the new one and that mot reflecting in the order details. I don’t think I am coming back to Zivame again. ### 4/5 — Superb and affordable Lingerie *2022-06-19, version 3.16.1* One of the best app of lingerie with amazing customer service, hands down . What a quality of product. Mostly i buy bra from zivame , every bra quality is amazing and variety of sizes are so much . Worth the money . Only one suggestion develop a feature of customer review section can a post picture of product ## Most critical reviews (10 lowest-rated) ### 1/5 — Zivame is a Total Scam!!! No Transparency, Horrible Refund Experience!!! *2025-11-12* I had an extremely disappointing experience with Zivame. They advertise huge discounts to attract customers, but the real trouble begins when you need a refund or exchange due to size issues. During my refund process, they created endless problems and refused to refund the full amount. There is absolutely no transparency regarding the deductions they make or the amount that is actually refunded. The invoice they send is just a sticker pasted on the box, which gets damaged when the package is opened. Later, they claim that it’s the customer’s fault for not keeping the invoice intact. Their customer service is pathetic!!! they kept disconnecting my calls multiple times. Only after I raised my voice and firmly explained that the refund amount was incorrect, did they finally admit that around ₹500 was still pending to be refunded. Before that, they kept insisting that no additional refund was due, even blaming me for not “understanding” their explanation. It’s shocking how a brand like Zivame can operate with such misleading practices. They lack basic professionalism and honesty. This whole experience felt like a scam, and I would strongly advise others to be careful before ordering from them. ### 1/5 — Needs Serious Improvement in Customer Support *2025-09-26* My experience with Zivame has been quite disappointing. I received my order, but the status wasn’t updated for days, which made it difficult to place a return. When I finally managed to request a return, both items were picked up but refund was processed for only one. On top of that, instead of resolving the issue, one of my other orders was cancelled unnecessarily. The products are decent, but the order management, status updates, and refund process are very frustrating. I really hope Zivame improves its customer support and backend systems, otherwise shopping here becomes more stressful than convenient. ### 1/5 — Worst experience *2025-06-19* One of the worst shopping experiences I've had. Most products are always out of stock — 9 out of 10 times you won’t find your size or color available. And even if by chance you manage to place an order, it gets canceled after 4–5 days with the excuse that the item is out of stock. Are you serious? The payment is already made, and then you cancel it after days of waiting? On top of that, sometimes the products they do deliver are extremely old — manufactured 2 to 3 years ago! That’s unacceptable, especially for personal wear items. Totally disappointed with the service and reliability of this platform. Would not recommend. ### 1/5 — Refund *2025-04-28* I placed my order with exchange due to size issues and beleive what the size which was smaller than the one I ordered.. Hence I decided to return it by selecting my bank account refund option.. buttt the great zivame app it did not accept the bank details n now its been a month no refund.. worst customer service sitting over call they will just try to disconnect the call either directly or by saying 10-15 days 72hrs, 48 hrs.. n the worst part when I logged in this ghatiya app it asked only for my number no email address so the email address was added by the ai out of nowhere so they cannot send me a link for refund as email address cannot be edited in this worst app... I don't want to use this app anymore however i thought of getting the refund i zcash for this also i was given a TALLAAA saying 24-48hrs i mean seriously what the hell are these calling agents doing!!!!! Pathetic whenever i call i ask them is there any request you can see in my profile.. they say no maam.. n guess what sometimes call gets connected to same agent n they just disconnects the call without saying anything just like thatttt.. worstttt appppp everrrrrrr.. they sayyyy no supervisor is ever available to talk my goodness ye kis trh ka app h no editing option no sups available no resolution available wrst customer service agents allll worst ### 1/5 — Worst app *2025-03-18* When ever multiple products order in sale , after the payment completed and waiting for delivery at-least two items will be out of stock , they never shown out of stock report while selecting the product, and they simply mentioned that amount will be reflected in Z coins , after huge waiting for z coins , and call to customer team , they said payment not completed for the product or amount reflected in upi account which was not received by the way , so those who want to install this app it’s waste of time and money no proper customer support , items not delivered in time , always the ordered items will be out of stock , for refund amount we need to submit our bank statement s and waiting like a dog , so don’t waste your time on purchase items in this app ### 1/5 — Terrible Customer Service *2025-02-24, version 9.0.2* Don’t use zivame at all. It’s such a useless app. I have ordered from Zivame and made a return. They converted my money into zcoins and then said my zcoins got expired like how can someone’s money can expire. I can’t even get that money back in my bank account. I am contacting them from 1 month and their team is giving the same answer that wait for 5-10 working days and you will get your money back. Till now I have not received anything back. You can’t get in touch with any senior. It’s such a waste of time and money. Not helpful at all. Stay away from buying from this app. ### 1/5 — Worst Service *2025-01-18, version 9.0.2* I ordered lingerie from here and due to some reasons placed a return request 1 month ago. But they are delaying it for so long and still the parcel is with me..Now they are asking me to send the parcel via courier..This is the worst experience of mine with Zivame. Since I have been shopping from this app for last 5 years, but the service now they are providing is poor.. I would suggest you all to think before ordering because if you place a return request, both your time and money will get stuck just as mine.. ### 1/5 — Got missing items but they did not respond *2024-09-15* I am regular customer of zivame and am very much happy with their service but after 4 years of being happy customer last time i met with a problem which they have denied and did not help me, i order in bulk every time and this time also I ordered in bulk but i have got 3 items missing so I reported them and they did just ignore me and i had to call them many times to get updates and also i cant log in since 1 month i also raise separate complaint 1 month back still did not get any response i called them and asked them stills did not get any help also i had to order from website and they did not get through phone pe app for online payment then i was kind of forced to place order with COD with extra 29 rupees. So 1 star still doesn’t deserve ### 1/5 — Very bad approach of the team *2024-08-31* Please do not buy extra goods as when you return them they will convert your money into Zcash and if you don’t use that money on time, you will never be able to log in after few months. This is a very big trap and after several call different representatives will connect with you. You have to repeat your problem several times. They will tell you to wait for 72 hours after which also the problem and the glitch of logging in is not solved. In this way I have waited for 10-12 days and the same issue is repeated. They will not address to your problem at all. They don’t have the time. So requesting you all NOT TO LEAVE Z CASH IN YOUR ACCOUNT. YOU WILL BE CHEATED. ### 1/5 — worst app and customer service *2024-08-23, version 9.0.2* i am a customer of zivame since 2016 and currently having a “golden circle of radiance “ loyalty! They offer additional discount when you check out through app for loyal members, but this app never let me login through the app. When contacted customer service their reply is to login from website which very well i can and i do not need their advice. I contacted them to resolve the technical issues that i am facing and the additional discount which i will not be getting when i purchase through their website. Please provide a better app or customer service when you over charge for your products. ## Most praised reviews (10 highest-rated) ### 5/5 — Useless Customer Service *2026-04-04* I recently ordered from Zivame two times but for both times the order is not marked as delivered for which I have to contact customer service for returning the order. The customer service is not proactive and asks us to wait for certain duration like 48-72hours , but in that time frame no action is taken from customer service. Then we have to contact again and explain the issue all over again ### 5/5 — Excellent service 💃🏻 *2024-12-27, version 9.0.2* I don't know why people gave Zivame such poor ratings. After seeing those reviews, I almost lost hope, but I placed an order to try it out. Seriously, delivery was super fast compared to my other trusted shopping apps. Clothes arrived properly in correct size and quality. Worth every single penny✅✅. Definitely try it out, I promise it will be worth it 💯! ### 5/5 — Good app but now not able to install it on my phone *2023-11-05, version 6.0.8* I had made several purchases on zivame and all the products were of good quality. But due memory issues on my phone i had to uninstall the app and now when I’m trying to install it again its not working. Please look into this issue. ### 5/5 — Good *2022-08-04, version 3.17.0* Great app to purchase sleepwear and bra at good price range . Some improvements can be done in app such as 1. Similar items can be shown under the product, So that it could be easier to similar coloured items or similar model. 2. Pls provide facility for customer image so that it will helpful to get a great review. Thank you ### 5/5 — The Bessstttttttt *2022-04-06, version 3.15.0* There are many reason for rating them 5stars. Be it the Return pick up and refund, calling up the customer care and speaking with the girls teams, they guiding us with the most appropriate solutions. I found this app most suitable right from selecting ones size and preferences and the range is not that expensive! They have offers which may help for every individual!!! ### 5/5 — Basic app for every women *2022-01-22, version 3.11.0* Takes care of all basic clothing needs of women at reasonable prices & great quality. This app has changed the traditional way of shopping for inners & has nailed the requirements that can be met online without having the need to visit a shop. Been using this app for more than 5 years now & love the experience. Highly recommended! ### 5/5 — Amazing app but one problem *2021-09-18, version 3.8.2* Literally the best app for bras and fits so perfectly. I honestly love this app. And the return policy being so easy, makes me trust zivame more. Just one request, to sell the panty sets of the bra as the models wear because the bra is available but the panty she’s wearing with it of the set isn’t for purchase. That should definitely happen ### 5/5 — Excellent lingerie *2020-09-19, version 3.4.25* What a fantastic platform for lingerie! I almost always get what I’m looking for, and the best thing is that they have everything in my size. The Bras are super comfortable and pretty, although it would be nice to see a few more sexy bras in their collection. Their workout section is very well done - clothes categorised according to workouts and intensity. I always get my workout gear from here. All in all, I’m super happy with Zivame products, and their offers always make me want to buy more! Must try ### 5/5 — A must have app for women *2020-09-17* Wide products range and the navigations through the app is superb. Really impressed by the new bug fixes they have done. The UI looks good and fresh so as the product listings. Great offers only for app users is completely appreciated. There are a few things which would need improvement, like updating the customers with real-time shipment details, and a much better UX which would make shopping feel more fun. Kudos to the team! Keep getting us more offers and discounts!! 😜 **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Amazing products at great value *2019-12-31, version 3.4.18* Variety colours which suit all my dresses. I love the way they come up with exciting offers and their delivery service is excellent. The only concern I have is most of them are not machine washable so the quality reduces with use. **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*