# Ziwo Manager

> Cloud contact center team activity and call monitoring for managers. (iPhone/iPad app by ASWAT FZ LLC.)

- Source: https://appshunter.io/ios/app/ziwo-manager/id1346643126 (this page in markdown: same URL + `.md`)
- Developer: [ASWAT FZ LLC](https://appshunter.io/developer/1346643120)
- Category: Business, Productivity
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 11.0 · 20 MB
- Languages: English
- Released: 2018-06-09
- Data updated: 2026-06-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ziwo-manager/id1346643126/reviews.md

## What is Ziwo Manager?

Ziwo follows you everywhere!
Connect to your Ziwo cloud contact center from your phone and monitor your team activity directly from your phone. 

As for Ziwo itself, we developed a user-friendly and customizable app to help you focus on relevant KPIs and information. 

Live View: 
Your Live view in a pocket-size format. Monitor your SLA and choose among 30+ Key Performance Indicators. Show, hide, drag and drop widgets to organize your dashboard as you like it and change your settings on the go.

Call View: 
Visualize, search and listen to calls directly from the app. Filter your call list by date range, agents, called/caller number and more. Search parameters are saved and will remain active until you modify or reset it. 

Call direction, duration, called number and answering agent are visible in the list. Tap on the play button to listen to the audio recording (a high-speed mobile internet connection is recommended for best performance). 

Agents status:
View and filter your agents' status in real time, tap on an agent name to view his personal call and statistics (ie. time spent in pause, call...) for today. 

You are not a Ziwo customer yet but you would like to get more information about our solutions? We'd love to hear about your project! Visit us on http://ziwo.io and get in contact with our experts for a free audit and demo.

## Key features

- Real-time team activity monitoring
- Customizable KPI dashboards
- Live agent status tracking
- Call visualization and playback
- Detailed agent statistics
- Searchable call logs


## Frequently asked questions about Ziwo Manager

### What is Ziwo Manager used for?

Ziwo Manager allows you to monitor your Ziwo cloud contact center team's activity and performance directly from your phone. You can view real-time agent statuses, track key performance indicators (KPIs), and access call recordings.

### Is Ziwo Manager free to use?

Yes, Ziwo Manager is available for free. The app itself does not have a cost, and it does not contain advertisements or in-app purchases.

### What devices does Ziwo Manager support?

Ziwo Manager is supported on iPhone and iPod devices. It is designed for mobile use, allowing you to manage your team from anywhere.

### How often is Ziwo Manager updated?

The latest version of Ziwo Manager is 1.3.1, which was last updated on August 15, 2019. While updates have not been frequent recently, the app is stable for its intended purpose.

### Can I listen to call recordings with Ziwo Manager?

Yes, you can visualize, search, and listen to call recordings directly within the Ziwo Manager app. A high-speed mobile internet connection is recommended for the best performance when streaming audio.

### What kind of performance data can I see in Ziwo Manager?

Ziwo Manager offers over 30 Key Performance Indicators (KPIs) that you can monitor. You can customize your dashboard by showing, hiding, and rearranging widgets to focus on the data most relevant to your team's performance.

### How does Ziwo Manager help with agent management?

You can view and filter your agents' statuses in real time. Tapping on an agent's name provides access to their personal call statistics for the day, including time spent in pause or on calls.

### What is the age rating for Ziwo Manager?

Ziwo Manager has an age rating of 4+. This indicates it is suitable for a broad audience and does not contain content typically restricted for younger users.

## Version history (last 4 releases)

### 1.3.1 — 2019-08-15

Minor bug fixes.

### 1.3.0 — 2019-06-30

New Socket for LiveKPI and Agent Data
Bug fixes
Improvements

### 1.0.1 — 2019-05-20

- Added "On Call" status on agents
- Added app version checker for login
- Fixed bugs

### 1.0 — 2018-05-18

No release notes.

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## More apps by ASWAT FZ LLC

- [Ziwo Agent](https://appshunter.io/ios/app/ziwo-agent/id1470925046)
- [Ziwo](https://appshunter.io/ios/app/ziwo/id6648779830)

All apps by ASWAT FZ LLC: https://appshunter.io/developer/1346643120

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-25.*