# ZMall — user reviews > 99 indexed App Store user reviews of ZMall by Temesgen Araya, rated 3.80/5 from 768 ratings. - Source: https://appshunter.io/ios/app/zmall/id1450910679/reviews - App overview in markdown: https://appshunter.io/ios/app/zmall/id1450910679.md - Rating breakdown: 5★ 463 · 4★ 55 · 3★ 47 · 2★ 20 · 1★ 183 ## What do users think of ZMall? Overall sentiment: negative **Pros** - 🚀 Fast and reliable delivery - 👍 Good customer service - 💡 Convenient app features **Cons** - 🐛 Frequent delivery delays - 🤬 Poor communication and handling of issues - ❄️ Cold food deliveries - 📞 Unresponsive customer support **Commonly reported bugs** - App crashes and freezes - Unreliable payment processing - Inaccurate menu information **Most requested features** - Improved delivery tracking and status updates - Easier order cancellation process - Expanded restaurant options ## Newest reviews (16 of 99) ### 1/5 — Unreliable *2025-12-28, version 3.2.4* Placed my order and got cancelled after 1 hour and 20 mins, what do you call that? ### 1/5 — Disappointing *2025-12-08, version 3.2.2* We didn’t received what we ordered and it’s disappointing ! ### 1/5 — Trash App *2025-08-06, version 3.1.4* This app keeps crashing down and can’t even work. ### 1/5 — Review *2025-07-14, version 3.1.3* drivers are the worst ### 1/5 — Menu *2025-04-13, version 3.1.2* Does Zmall check menus before put it on their app?? Seriously !u order omelet u get cheese sandwiches, burgers? I don’t think whoever is running Flan has ever seen a burger ### 1/5 — Worst *2025-04-01, version 3.1.2* Super slow service- really bad it took them 5 hours ### 1/5 — Worst *2025-03-17, version 3.1.1* They have no idea what customer service is. Delivered the wrong order, yet when you call them, they suspect you and hang up!!!! ### 1/5 — User *2025-03-13, version 3.1.0* Very bad delivery service ### 1/5 — Get ready to be upset! *2025-01-11, version 3.1.0* You’ll be told your order is cancelled after waiting for an hour and takes forever for a refund. ### 2/5 — Extremely disappointed *2024-11-18* I ordered food to my house with a bike thinking that it was close to the restaurant and I made sure I had the location right (the location was written out explicitly btw) but the app decided to send the driver an hour away - BY BIKE- might I add- and the representative on the phone had the audacity to say “you can pay him extra for the trouble if you want to” instead of apologizing for the mistake ### 1/5 — Cold!!!!! *2024-09-27, version 3.1.0* Food delivered cold it was an hour late ### 1/5 — Complain *2024-09-27* Yesterday the deliverer delivered me what I didn’t order plus I payed extra I realized the order wasn’t correct after I payed got back in and the the office number wasn’t working when I called got bad experience and a lot of slow delivery’s ### 1/5 — ZMall *2024-09-24, version 3.1.0* A bad customer service they don’t even talk to you properly when you call them food gets really cold ### 1/5 — Terrible customer service *2024-09-18, version 3.1.0* The lady who answered the phone was extremely rude and hung up on me when I asked to cancel order. Never using this app again. ### 1/5 — Horrendous *2024-09-09, version 3.1.0* order fasting burritos and got something with meat and chicken in it! driver didn’t bring me my copy of the reciept ### 1/5 — It took so long *2024-08-31, version 3.1.0* I waited for more than one and half hour also I paid for motorcycles delivery and the guy brought it walking, this is so disappointing ## Most critical reviews (10 lowest-rated) ### 1/5 — Very late delivery *2026-06-02* Food arrived almost 2 hours late this is the third time it’s happened. Very disappointing. I contacted customer support, but the operator didn’t follow up or even bother to check properly. I’ll probably stop using this app if this continues. The food was cold ### 1/5 — Worst *2026-05-11, version 3.2.7* The app is full of bugs. It actually showed me 450,000 birr just for a Pepsi and they did end up sending a USSD request through telebirr for that amount. It shouldn’t even be allowed to be on the AppStore to be honest. ### 1/5 — Long delay *2026-05-02, version 3.2.7* Worst delivery service the food took 2 hours to arrive just stick to Beu delivery or other delivery services ### 1/5 — Not there yet *2026-04-18, version 3.2.7* The Zmall app is trying to get into the space similar to Uber Eats and it falls short in so many ways. Firstly, they all lacks any real pictures of 80% items people are looking for. Secondly, the stores on the platform do a poor job updating products on their list; several times already, I’ve order and immediately called by the store with either missing items or telling me their not able to fulfill my order. I can keep going on so many issues, but I’ll leave it at the fact it’s just not there yet. ### 1/5 — Not reliable at all *2026-04-05, version 3.2.6* They took 3 hrs to deliver a pizza order, and too many excuses ### 1/5 — Disappointed *2026-03-16, version 3.2.6* Delivery without box and order arrived so cold and not freshly. Disappointed 🥸 ### 1/5 — Terrible Service *2026-01-30, version 3.2.5* ZMall is the worst delivery service you can use. Avoid at all costs otherwise it will cost your time and money. ### 1/5 — Luck of transparency and poor customer service *2026-01-19* We ordered on the app on a holiday, and we already paid when we ordered and the app was working fine but didn’t have any message or notice that they were not working and the customer service called and told us that they were only delivering to bole, and they couldn’t send the money back until the next day. No sorry or any work around just full of altitude. ### 1/5 — Overall terrible service *2026-01-14, version 3.2.4* Very bad customer service, very bad at communication and the service took 2 hours and 30 minutes, food was cold ### 1/5 — Too late delivery *2026-01-12, version 3.2.4* Order was delivered after 1:30 mins it was tooo slow And they don’t pick up their phone ## Most praised reviews (10 highest-rated) ### 5/5 — Love the app *2026-01-01* Zmall app is always one step ahead always with new features thats really amazing keep it up ### 5/5 — Review *2025-06-04* App is good! Customer service is great especially Mahlet! Thanks to her everything usually goes smoothly ### 5/5 — Either poorly run, full of bugs or a scam - DO not get scammed like I did - never use *2025-04-27* I set up an account and have tried to use for over a year. It never allows you to re turn to the app after you’ve loaded money. Just keeps money and ensures you can’t use your own wallet - no customer service and they tell you have no account directly after you’ve loaded money actually see your account, ### 5/5 — Good *2025-02-06, version 3.1.0* Really good delivery app but there’s a problem where it doesn’t let you top up funds in your account , even on different devices. ### 5/5 — Perfect *2024-03-12, version 3.0.5* Awesome service ### 5/5 — Late *2024-01-26* I had to wait more than 2 hours for my food to be delivered for the second time but the person who delivered the food apologized he was excellent but it’s the last time I order from here ### 5/5 — Wrong order!!!!!!!! *2023-09-10* Terrible customer support ### 5/5 — Best in town *2023-08-03* I do enjoy the app is extremely convenient! **Developer response:** Thank you so much for your review! ### 5/5 — C *2023-08-03, version 2.4.2* Best delivery app by far!! ### 5/5 — Zmall *2023-08-03, version 2.4.2* Best app in sheger --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*