# Zocdoc - Find and book doctors — user reviews > 751 indexed App Store user reviews of Zocdoc by Zocdoc Inc, rated 4.90/5 from 173,771 ratings. - Source: https://appshunter.io/ios/app/zocdoc-find-and-book-doctors/id391062219/reviews - App overview in markdown: https://appshunter.io/ios/app/zocdoc-find-and-book-doctors/id391062219.md - Rating breakdown: 5★ 162,635 · 4★ 6,659 · 3★ 1,607 · 2★ 672 · 1★ 2,198 ## What do users think of Zocdoc? Overall sentiment: neutral **Pros** - 👍 Easy to use app - 🚀 Convenient for booking appointments - 🔍 Helpful for finding in-network doctors - 📅 Ability to add appointments to calendar - 💬 Useful patient reviews **Cons** - 🐛 Inaccurate doctor information - 🔍 Difficulty finding in-network providers - 🕰️ Appointments getting cancelled or changed - 🤔 Misleading information about providers - 🔒 Concerns about privacy and security **Commonly reported bugs** - Verification issues with sign-in - Inconsistent appointment details - Inability to modify or cancel appointments **Most requested features** - Ability to filter by distance - More transparent pricing information - Better sync with doctor office systems - Weekend/after-hours appointment options ## Newest reviews (15 of 751) ### 2/5 — Psych *2026-08-27, version 4.232* I’ve tried to set up several appointments that have been canceled repeatedly by providers. I don’t want to pay a co- pay because the appointment may not happen! Frustrated ### 2/5 — Why do u ask for reviews? *2026-08-27, version 4.232* I hope you’re betting on yourself for the long game with this one, Zocdoc. You’re tragically a stone’s throw from convenience and yet still a chasm away from reliability and common sense. This is not the first time this app has me thinking how bad this app is, and at least this time I hadn’t taken a day off from work for a zocdoc appt. ### 3/5 — Person experience *2026-08-26, version 4.232* It runs slowly and wouldn’t let me fill out the paperwork needed prior to my appointment. That was frustrating! It also doesn’t verify my insurance information prior to the appointment. ### 2/5 — “Ai assistant” is the first thing you see *2026-08-26, version 4.232* You have to wait for a skip button to appear if you are trying to search for a provider and you can’t just toggle it off. Really dumb in my personal opinion and I’m sick of ai being shoved down my throat. ### 3/5 — A lot of doctors might not take your insurance. *2026-08-19, version 4.231* A lot of doctors might not take your insurance. Which will result in you canceling a lot, and getting locked out of your account. You have to send an email to get your account unlocked despite doctors lying about taking your health insurance. You have to carefully avoid “sponsored” because those providers show up first on the list. You’re better off going through your insurance for doctors already in network. ### 5/5 — Best app ever!! *2026-08-17, version 4.230* This is the best app to book appointments quickly. ### 2/5 — AI chat bot addition is BAD! *2026-08-13, version 4.230* Still effective, I was able to book an appointment, but the AI chat bot element made it take WAY longer, made it WAY more confusing, and put barriers between me and my healthcare that I used to avoid by using Zocdoc. Very disappointing. ### 5/5 — Excellent for Scheduling *2026-08-13, version 4.230* Lost already the account to how many people I have recommended this App. It’s the best to schedule your appointments! ### 5/5 — That was easy *2026-08-13, version 4.230* Nice! ### 5/5 — Very convenient!! *2026-08-12, version 4.230* I have heard of Zocdoc every once in a while while I’m listening to podcasts and or watching YouTube videos. I finally decided to use it once I got my benefits from my new job and it has made looking for new health providers soooo much easier. I highly recommend. ### 5/5 — Never DISAPPOINTED *2026-08-11, version 4.230* Whenever I need to make an appointment with a doctor outside of my current physicians—- I turn to Zoc Doc!! Easy, quick and efficient way to seek medical providers! Don’t sleep on Zoc Doc!! Share this resource. Someone will thank you and wonder why they hadn’t given “ZOC DOC” a chance. In addition… in most cases you can get appt within a week or two. Please note: I have not been compensated by this company. The above opinion is based on my personal experiences over the last 3-4 yrs. ### 5/5 — Efficient *2026-08-11, version 4.230* Using Zocdoc is quick and easy ### 5/5 — First appointment *2026-08-10, version 4.230* Dr. Matta was wonderful! I went to her for a second opinion and she was honest and really caring! ### 5/5 — No show *2026-08-10, version 4.230* This is sad when you’re seeking help and the Professionals are a total Disappointment! No show, no return calls, no support, no return emails! No Return Nothing! ### 5/5 — First time user *2026-08-10, version 4.230* So easy to use and book on this app ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible for in network *2026-08-24, version 4.232* Searched the entire state of California, and they could only find one doctor in network. Ridiculously bad, and massively inaccurate ### 1/5 — Rediculous *2026-08-19, version 4.231* Booked an appointment with 3 different doctors and all three times they never showed up ### 1/5 — Dental Customer *2026-08-19, version 4.231* I don’t understand it. I made a confirmed dental appointment thru this service for this morning and as I was going out the door the dentist office called and said there was no way they could take me at the appointment time as this service DID NOT communicate with dentist office. What is going on? I would have been so upset if I had driven all the way over there and my appointment was no good. ### 1/5 — misleading *2026-08-12, version 4.230* i booked an appointment with a doctor near my area. however when it asks you to put in your insurance, it tells you what doctors take your insurance. However when I got to my appointment they said they didnt accept my insurance. Its no biggie but it is a misleading and a waste of time ### 1/5 — Awful service *2026-08-11, version 4.230* Terrible service. First time ever using this app and i’ve had nothing but issues. My appointment was scheduled wrong and then I scheduled another one and the place said they don’t take my insurance even though zocdoc specifically said they do. Don’t waste your time with this app. ### 1/5 — Terrible *2026-08-03, version 4.230* A Dentist talk at me like I wasn’t important or like I deserved to be under. Zocdoc banned my account for getting abused. Don’t leave a bad review or they will cancel your account.Dentist Kilyan Patel was not the DDS who saw me. Bait and switch. He is not a 5. I gave home a 1 just FYI ### 1/5 — Hard to use, constant verification *2026-08-03, version 4.230* I was exited about this app but it’s really hard to use, it has constant I am not a robot verification and everytime I get past that, a something went wrong notification pops up. I’m frustrated! ### 1/5 — This app is a scam *2026-08-03, version 4.230* What is the point of this app if it never works. I take time to go through the filters to make sure I book an appointment with an in network provider who meets my needs. However, the search results show me self-pay and out of network providers that I would never ever ever book with. I go through all that to find the provider, book with them, and then the office calls and says the provider is not available on this day while ZocDoc shows that they have an all day availability on this day. Fine. I go through the all the hoops again and book another provider. The office calls and says they can’t see my insurance. Why? ZocDoc surely has it on file. ### 1/5 — The new beta AI search is TERRIBLE *2026-08-02, version 4.229.0* Why tf would the UX team replace their search flow with conversational AI??? The whole point of the search is that the filters are already enabled, allowing for an instant and easy viewing of options. This stupid conversational bot makes me repeat the same answers 5 times just to get to the page that originally took me 2 seconds. Incredibly frustrating and unnecessary. Makes me want to just Google search providers. You don’t need a chatbot for everything just because it’s trendy!!! ### 1/5 — Great for finding doctors, terrible user boundary control *2026-08-01, version 4.229.0* Using Zocdoc turned into a notification nightmare. They bombard you across every channel—SMS, email, and app notifications—before, during, and long after an appointment. The constant post-visit nagging and review requests are utterly obnoxious. I’ll just be calling doctor offices directly from now on. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing!!! *2026-08-28, version 4.232* I recently changed my insurance and none of my doctors were in network. I didn't know what to do… Until I found ZocDoc! They make it so easy to find doctors that are in-network. I don't know what I would've done without this app. And everything, all of your upcoming and last appointments, even a checklist of appointments you need to make for yourself! It's AMAZING!!! ### 5/5 — Great to find doctors who are available in short notice *2026-08-27, version 4.232* I have recently moved from city to city and it has been great finding doctors who can see at a short notice. Zocfoc not only has the list of doctors nearby who are in network but also provides their availability. Otherwise we will end up calling 10s of doctors offices and they will give appointments 2-3 months out. Thank you Zocdoc! ### 5/5 — Dr. Richard Repass is amazing! *2026-08-26, version 4.232* Thank you, ZocDoc, for having such competent psychiatrists like Dr. Repass. I have been working with him for months and I am very happy with the results. Happy to continue on this journey with him. ### 5/5 — Great experience *2026-08-26, version 4.232* I had such a wonderful experience with Sherrie Shens Nutrition Team! They were incredibly supportive, knowledgeable, & really took the time to understand my needs. What I appreciated most was the practical, realistic solutions they provided, nothing felt overwhelming or impossible to implement. I left feeling supported, motivated, and confident about making healthier choices. Highly recommend! ### 5/5 — Impressive, efficient and reliable! *2026-08-26, version 4.232* Overall I’m impressed with how easy and helpful this site is! The search options are clear and easy to understand. It located the Dr I wanted to see and took my insurance. I made my appointment in less than 10 mins. I find it so much easier than searching through my health insurance website. ### 5/5 — Dentist *2026-08-25, version 4.232* Top Notch ### 5/5 — Easy to reschedule unforeseen health issues. *2026-08-24, version 4.231* Least stressful Drs appointment that had to be changed because of health. Thank you ### 5/5 — works as advertised *2026-08-22, version 4.231* no complaints really, it was easy to get set up for the first appointment and i’ve used it a few times since. usually i luck out with same day. i would definitely recommend if you don’t want to be on the phone scheduling like me. ### 5/5 — Exceptional Care *2026-08-21, version 4.231* My appointment was excellent, the information I received was well needed and gave me options for my footwear ### 5/5 — What more can u ask for *2026-08-21, version 4.231* All in one --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*