# Zoho Assist - Remote Desktop — Remote Access & Support

> Secure remote desktop access and IT support solution for cross-platform connectivity. (iPhone/iPad app by Zoho Corporation.)

- Source: https://appshunter.io/ios/app/zoho-assist-remote-desktop/id582922932 (this page in markdown: same URL + `.md`)
- Developer: [Zoho Corporation](https://appshunter.io/developer/388384807)
- Category: Business, Utilities
- Price: Free with in-app purchases
- Rating: 4.70/5 from 900 App Store ratings · 112 written reviews indexed
- Age rating: 4+
- Requires: iOS 15 · 54 MB
- Languages: American English, Bulgarian, French (France), German (Germany), Japanese, Kashmiri, Persian, European Portuguese, Chinese (Simplified, China), European Spanish and 2 more
- Released: 2012-12-16
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/zoho-assist-remote-desktop/id582922932/reviews.md

## What is Zoho Assist?

Zoho Assist is a reliable remote desktop app that allows you to easily and securely connect to remote PCs from any location at anytime. One of the best aspects of Assist is that it works seamlessly across all major platforms.

Technicians can use Zoho Assist to launch a remote support, screen sharing, or unattended access session to support customers and fix issues in real time. 

Key Features

Siri shortcuts: Start sessions, search for and connect to distant machines, and more using voice commands.

iOS widgets: With the iOS widgets feature, you may save your favorite URS device and access it directly from the home screen.

App lock: App lock provides a biometric lock to secure unattended remote support device. 

Dark Mode: Choose between dark and bright modes based on your preferences.

Power options at the remote end:
- Log off
- Reboot
- Shut down 

Schedule a remote session with a specific time, date, and other details.

Use Assist's text chat option to communicate effectively with your customer during an active remote support session. 

Multi-monitor navigation:
Technicians can access and control multiple monitors during a support session.

File transfer:
Send and receive files (up to 5 GB) from technician device to customer device during a remote session.

Session Notes: Take contextual session notes during a session without needing to switch between apps. 

Screenshots sync:
Screenshots captured during a session may now be synced up to the cloud.

In-App purchases allow users to subscribe to Zoho Assist which enables these features for them: 
-File Transfer
-Send Ctrl+Alt+Del
-Reboot and Reconnect
-Schedule Sessions
-Session Notes

Quick guide: 
Install Zoho Assist Technician app.
Install the Zoho Assist customer app on the device you need to connect to.
Initiate a remote support session on your device and then prompt the customer to join the session using the customer app.

Privacy Policy and Terms & Conditions:
-https://www.zoho.com/privacy.html
-https://www.zoho.com/terms.html

## Key features

- Remote support sessions
- Unattended access
- Screen sharing
- File transfer (up to 5 GB)
- Multi-monitor navigation
- Voice commands (Siri shortcuts)
- Session notes

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| Unattended Standard - Monthly | $12.99 | per month |
| Remote Support PRO - Monthly | $17.99 | per month |


## What do users think of Zoho Assist?

Overall sentiment: positive

**Pros**

- 🚀 Effortless, intuitive access
- 🚀 Works really well with the iPad
- 🚀 Secure and extremely well priced
- 🚀 Brilliant and easy to use
- 🚀 Very useful
- 🚀 Amazing tool
- 🚀 Great remote support tool
- 🚀 Better than TeamViewer
- 🚀 Does the job
- 🚀 Really good remote access for the price
- 🚀 Really Great Remote Desktop
- 🚀 Awesome
- 🚀 Great Software
- 🚀 Replaced teamviewer
- 🚀 Does what it says on the box
- 🚀 Works great to remote in to my Mac

**Cons**

- 🐛 Not working in general
- 🐛 Kinda Buggy
- 🐛 Greed
- 🐛 Not User Friendly
- 🐛 Lately has been extremely lagging
- 🐛 Useless
- 🐛 confusing and poor design
- 🐛 Timed out
- 🐛 Not working
- 🐛 Absolute trash
- 🐛 Can't change departments
- 🐛 Crashes on iPad
- 🐛 Screen doesn't return to proper size after using keyboard
- 🐛 Big icon in the way
- 🐛 App doesn't work
- 🐛 Crashes On Launch
- 🐛 Will not replace TeamView
- 🐛 Useless
- 🐛 Nice idea but cannot logon
- 🐛 Download the App, see how to use then can't get past the log in screen

**Commonly reported bugs**

- Keyboard input freezes and/or crashes the app
- Mouse clicks are extremely delayed
- Remote printing and remote screen resolution issues
- Disconnects when app is minimized
- Waiting for client to approve when it's not the case

**Most requested features**

- Multiple monitor support
- Auto logout from remote session

## Recent user reviews (10 of 112)

All indexed reviews: https://appshunter.io/ios/app/zoho-assist-remote-desktop/id582922932/reviews.md

### 1/5 — Unattended Access Error

*2026-06-15*

Whenever I click on Unattended access and click to add a new device. It says something went wrong. Whats the purpose when very first step doesn’t work

### 1/5 — Doesnt work on ios

*2026-03-17*

Its disgusting, it doesnt work on ios, just blank page nothing, thats why people dont for Indian products..

**Developer response:** Hi, apologies for the inconvenience caused.

Could you please share the details of your issue by writing to assist@zohomobile.com? Our team will review it and assist you on priority.

### 1/5 — AI Slop updates breaking the app

*2026-03-03*

2 updates in a row of AI junk completely breaking functionality. First one booted everyone back to sign up/sign in screen with neither button working. 

Absolutely no resolution from Zoho, until they released a second update-which completely black screens everyone's app. Completely unusable even on the newest IOS, newest phone/ipads, reinstalling the app and restarting the devices. 

Will be switching to a company that respects its customers' time and money and won't try and cut corners with this cheap vibe coded garbage.
Hire some actual developers and engineers.

**Developer response:** Hi,

Kindly write to our support team (assist@zohmobile.com) regarding this issue so that we can assist you further.

Please note that we are working to address the streaming slowness issues, and improvements are underway.

Thank you for your patience and understanding.

### 1/5 — Can’t use, cannot login or sign up

*2026-02-28, version 3.7.4*

Can’t login restart phone reinstall app nothing iPhone 12 Pro Max

### 5/5 — Problema na tela de login

*2026-02-26*

O produto é ótimo, porém, depois que atualizei, saiu da conta e só fica na tela para fazer login ou se cadastrar, uso também no Android, lá está ok.

**Developer response:** Hi,

We apologize for the inconvenience caused.

The issue has now been fixed. Kindly update your app to the latest version (3.7.5), and it should work as expected.

If you need any further clarification or assistance, please feel free to write to us at assist@zohomobile.com.

### 5/5 — very useful for Remote support

*2026-01-08*

Wonderful app with less price. Remote desktop working fine. iOS app is very good

**Developer response:** Thank you so much for your encouraging words!

### 5/5 — Zoho comprehensive to work with

*2025-12-24*

Nice to work on zoho platform

**Developer response:** Thank you so much for your encouraging words!

### 5/5 — Love this app

*2025-11-12, version 3.7.1*

One of the best remote access tools on the market.

### 5/5 — Super App

*2025-09-23*

super

**Developer response:** Thank you so much for your review!

### 5/5 — Very much easy to handle remote users

*2025-08-11, version 3.6.1*

Zoho Assist supports a lot even out of office.

## Frequently asked questions about Zoho Assist

### What does Zoho Assist do?

Zoho Assist is a remote desktop application that enables secure connections to remote PCs from any location. It allows technicians to provide remote support, share screens, and manage unattended access to fix issues in real time across major platforms.

### What are the key features of Zoho Assist?

Key features include remote support sessions, unattended access, screen sharing, file transfer up to 5 GB, multi-monitor navigation, voice commands via Siri shortcuts, and the ability to take session notes. It also offers power options for the remote end like log off and reboot.

### How does Zoho Assist make money?

The app is free to download and use with basic functionality. Advanced features such as file transfer, reboot and reconnect, scheduling sessions, and session notes are available through in-app purchases, which allow users to subscribe to Zoho Assist.

### What devices is Zoho Assist compatible with?

Zoho Assist works seamlessly across all major platforms, allowing technicians to connect to remote PCs from any device. Both a technician app and a customer app are available for installation on the respective devices.

### How can I use Zoho Assist for customer support?

To use Zoho Assist for customer support, install the Technician app on your device and the Customer app on the customer's device. Initiate a remote support session from your device and have the customer join using the provided link or code through the customer app.

## Version history (last 5 releases)

### 4.0.2 — 2026-07-17

With this update, the Zoho Assist app brings more reliable file transfers, for a smoother remote support experience.

### 4.0.1 — 2026-06-16

With this update, you can now elevate to Admin Mode from the mobile app during a remote session making it easier to perform admin actions. Also, you can adjust the screen resolution of remote computers, enabling smoother and more efficient remote support.

### 4.0.0 — 2026-05-13

With this update, Zoho Assist is now fully compatible with iOS 26, delivering a smooth and optimized experience on the latest Apple operating system. The interface has been refined for a visually improved experience and settings have been streamlined to manage your preferences with ease.

### 3.9 — 2026-04-21

With this update, notifications are now extended to alert technicians instantly when customers join sessions and when service queues are assigned, ensuring faster response times. Additionally, notifications now cover scheduled sessions, including timely reminders and overdue alerts. This version also brings significantly improved video quality for a smoother and more immersive streaming experience, backed by updated codec support.

### 3.8 — 2026-04-10

With this update, Zoho Assist supports peer to peer connectivity for remote sessions, enabling faster and more stable connections in varying network conditions.

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## More apps by Zoho Corporation

- [Zoho Docs](https://appshunter.io/ios/app/zoho-docs/id388384804)
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All apps by Zoho Corporation: https://appshunter.io/developer/388384807

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*