# Zoho CRM - Sales & Marketing — user reviews > 384 indexed App Store user reviews of Zoho CRM by Zoho Corporation, rated 4.42/5 from 2,683 ratings. - Source: https://appshunter.io/ios/app/zoho-crm-sales-and-marketing/id444908810/reviews - App overview in markdown: https://appshunter.io/ios/app/zoho-crm-sales-and-marketing/id444908810.md - Rating breakdown: 5★ 2,065 · 4★ 201 · 3★ 106 · 2★ 94 · 1★ 217 ## What do users think of Zoho CRM? Overall sentiment: neutral **Pros** - 🚀 Powerful CRM features - 🔒 Robust security - 👍 Intuitive mobile app - 💡 Customizable modules - 🚀 Seamless integration with other Zoho apps **Cons** - 🐛 Frequent crashes and bugs - 🔍 Limited search functionality - 📊 Lacking advanced reporting and analytics - 🔌 Sync issues between mobile and web versions - 🤔 Confusing navigation and UI **Commonly reported bugs** - App crashes on launch - Contacts and leads not syncing properly - Dashboards and analytics not working - Calendar events not displaying correctly - Inability to access certain modules on mobile **Most requested features** - Ability to create and edit custom modules on mobile - Enhanced calendar integration and sync - Improved email integration and management - Kanban view for deals/opportunities - Automatic call logging and note-taking ## Newest reviews (18 of 384) ### 3/5 — Don’t fall for free *2026-07-15* The CRM is a powerful platform with a wide range of features. It offers excellent flexibility for customizing workflows, building automations, and tailoring the system to your business needs until you’re paying for it. If someone has to switch to free it has strict limitations on the number of leads you can manage. key features such as dashboards and visual reports become unavailable unless you upgrade. Be sure to understand these limitations before committing to the platform. **Developer response:** Thank you for sharing your feedback. The app as such is free to use and we have a free edition which is free forever. The paid editions have a few more features and if a business requires them, they can always upgrade to these editions. Should you have any questions or clarifications regarding the breakup of the editions, please send over an email to crm@zohomobile.com and we will get right back to you. ### 1/5 — Update *2026-05-14, version 3.18.7* Not a fan of the new update. It makes it difficult to find account and related account. I hope this gets updated soon. ### 2/5 — Update is terrible. Edit — AGAIN *2026-05-14* You just made every single thing that our company uses on your app more difficult to access. This update is terrible. Creating a task and leaving a note need to be the easiest things to access on someone’s contact/meeting page. Now they are all in a different place and inside other menus. I don’t need everything’s font to be bigger, I need what I use to be accessible without clicking through 3 menus first. May 2026 update — App is completely broken, cannot view meetings. Clicking on a meeting causes a frozen loading screen that you cannot click the back button in. Force closing app is only way to get out of it. Why’d you have to mess up something that worked perfectly fine before? This new UI is still terrible. ### 1/5 — Horrible sync *2026-05-13, version 3.18.7* The zoho app seems to have been an afterthought. No reports or analytics whatsoever, maps are awful, layout horrific. Zero customization options that are beneficial. If you need a CRM with an app look elsewhere ### 1/5 — No support *2026-05-11, version 3.18.6* Total you are on your own experience. I think AI bots run this thing. Tried canceling. Next to impossible. ### 1/5 — Service went down hill quick *2026-03-27, version 3.18.4* I use the serum for work and it worked pretty easily, but then they updated the user interface and now it’s completely confusing. They rolled it out with no support or training. ### 2/5 — Update is terrible *2026-03-05, version 3.18.1* You just made every single thing that our company uses on your app more difficult to access. This update is terrible. Creating a task and leaving a note need to be the easiest things to access on someone’s contact/meeting page. Now they are all in a different place and inside other menus. I don’t need everything’s font to be bigger, I need what I use to be accessible without clicking through 3 menus first. ### 1/5 — Crash issues *2026-02-24* After the recent update, the app keeps closing suddenly many times. It was working fine before, but now it crashes frequently and becomes difficult to use. Please fix this issue as soon as possible. Looking forward to a stable update. **Developer response:** Sorry that you are facing issues with the app crashing. Please do send over the email address of the account to crm@zohomobile.com and we will have this looked into and get right back to you. We look forward to hearing from you. ### 1/5 — Zoho is the Temu version of Salesforce *2026-02-06, version 3.17.33* I want to love Zoho and they do a lot of things that are directionally correct, but they don’t actually listen to customers and routinely drop the ball on core functionality. It’s as if they have great development, but poor management and execution… ### 1/5 — Complicated *2026-02-02, version 3.17.31* Difficult to use. Doesn’t use my location to find current accounts. ### 1/5 — Can't login *2026-01-22, version 3.17.32* 登不上cn账户 ### 1/5 — Why is it overwriting .xlsx and saying Zoho is the default app *2026-01-19, version 3.17.31* Cannot open in excel ### 3/5 — Director / Owner *2025-12-09* Good crm but a few easy fixes would make it GOATED. the one feature I need is to be able to quickly call leads from my phone. I often need to dial numbers manually and it’s nice there’s a dial pad but it only shows up in the app after like five minutes. I constantly have to close and reopen the app or just wait several minutes for the dial pad to populate and become available. This is the built-in-telephony plan for Zoho CRM. WE NEED THE DIALER TO STOP DISAPPEARING FROM THE MOBILE APP! ### 2/5 — Telephony Dial Pad *2025-11-25, version 3.17.26* Good crm but the one feature I need is to be able to quickly call leads from my phone. I often need to dial numbers manually and it’s nice there’s a dial pas but it only shows up in the app after like five minutes. I constantly have to close and reopen the app or shuffle through tabs and open random records in order for the dial pad to populate and become available. This is the built-in-telephony plan for Zoho CRM ### 2/5 — iPhoneアプリからサインインできない *2025-11-15* 突然ZOHOへのアクセスが不可能となった。 アプリへサインインするがCRM画面にアクセスする手間にロゴが回転する画面から先に進まない状況、 サポートに問合せしたがZOHO本店から反応なしとのこと。 外回り営業で、顧客マップや案件を頻繁に使用していたので酷い対応にとても困る。何日も変化なく長期化しそう。 ### 1/5 — Funktioniert nicht *2025-11-14* Lässt sich seit mehreren Monaten nicht öffnen - stürzt im Launchbildschirm immer ab. **Developer response:** Thank you for sharing your feedback. We will look into the feasibility of uploading multiple photos within the app. Please do send over your contact info to crm@zohomobile.com and we will keep you informed as and when we have this made available. ### 2/5 — Heavy file *2025-10-11, version 3.17.21* Please reduce the size of the app…500 plus mb is just too BIG! Reduce it now! ### 1/5 — Does not work with IPhone 17 *2025-10-10, version 3.17.21* The app has not updated yet to meet the needs of the new iPhone. ## Most critical reviews (10 lowest-rated) ### 1/5 — This app takes a simple task and makes it impossible. *2026-08-05* Unfortunately the corporation I work for is opting to switch from a working system to this cheap not working system. I used to be able to use my company’s crm to create customer profiles and log activity easily and it was super nice with a map that came up with the customers displayed on a map and you can click on it and it would take you to the profile and see and record information easily. But now we use Zoho and there is options to make customer leads but none of the buttons work. The display is ridiculously confusing. There is a map but it pops up as a mini window that you can’t change size which is so irritating to use on a phone or tablet. Seems like this was developed to be used as a webpage and they made an app and released it without ever doing any testing because something will not work on the webpage and link you to the app but then when it opens says there is a error in the link and to link you back to the web page and it’s error there too. Just an absolute cluster of bugs, glitches, errors, and functions that do not work together. My coworkers are refusing to even try to figure it out. I am still trying because I actually want to keep a record of my customers but I now have to supplement this app with also writing everything with pen and paper. I don’t know how this app has this good of reviews. Probably has a lot of paid for reviews. It’s really not worth it. Your employees will probably not use it at all. Speaking as someone who actually has been forced to use zoho crm. **Developer response:** Sorry to hear about the experience. We would like to get an understanding into the issues that you've reported. Please elaborate the challenges that you encountered with the app and send over an email to crm@zohomobile.com and we will have them looked into and addressed for you. We look forward to hearing from you. ### 1/5 — 真难用 *2026-07-23* 好难用，网速差，转圈圈，打都打不开 **Developer response:** We would like to get an understanding into the issue that you are facing and have this addressed for you. Please elaborate and send over an email to crm@zohomobile.com and we will get right back to you. We look forward to hearing from you. ### 1/5 — New app keeps crashing searching accounts and adding contacts *2026-07-08* A **Developer response:** Sorry to hear that you are facing issues with the app crashing. Please send over the email address of the account to crm@zohomobile.com and we will have this looked into and addressed for you. We look forward to hearing from you. ### 1/5 — Crashed and is extremely slow *2026-07-06, version 3.19.5* This app used to my go to for the CRM. I don’t what they did on some recent updates, but it’s terrible. It crashes all day long and is slow to load. It’s become unusable now. ### 1/5 — Crashes every time I open. *2026-07-03* I want to use this on the go but it just crashes when I’m about to log a call or just look at analytics. The purpose of it was not to have notes but since I’m on an iPhone I use the notes section instead of the crm and copy it across. **Developer response:** Sorry to hear that you are facing issues with the app crashing. Please send over the email address of the account to crm@zohomobile.com and we will have this looked into and addressed for you. We look forward to hearing from you. ### 1/5 — Terrible since resent update *2026-06-25, version 3.19.4* Since new updates, the app has consistently crashed and has run extremely slow. It’s made this app almost impossible to use on a daily basis. ### 1/5 — Do not recommend *2026-06-25* Do not recommend. ### 1/5 — Invalid phone number getting real enoying *2026-06-24, version 3.19.4* Can’t enter a phone number. Keep getting invalid phone number. Doesn’t matter how I enter it. ### 1/5 — Useless *2026-06-09* Nothing works properly. So call Zia the ai is non existent. Spend days trying to make it work only to realise it’s dysfunctional. Don’t waste your time. ### 1/5 — Complicated *2026-06-04, version 3.19.0* Difficult to use. Doesn’t use my location to find current accounts. ## Most praised reviews (10 highest-rated) ### 5/5 — Director / Owner *2025-12-05* Good crm but a few easy fixes would make it GOATED. the one feature I need is to be able to quickly call leads from my phone. I often need to dial numbers manually and it’s nice there’s a dial pas but it only shows up in the app after like five minutes. I constantly have to close and reopen the app or shuffle through tabs and open random records in order for the dial pad to populate and become available. This is the built-in-telephony plan for Zoho CRM. WE NEED THE DIALER TO STOP DISAPPEARING FROM THE MOBILE APP! ### 5/5 — I want to change the icon language from Bahasa to English pls help me *2025-11-23, version 3.17.26* Help ### 5/5 — Okay *2025-02-18* Unübersichtlich und viel zu lange Ladezeiten. ### 5/5 — ZOHO One & ZOHO CRM are awesome! *2024-10-18* We switched from G Suite due to the insane value ZOHO One provides. We fully implemented ZOHO CRM and have not looked back. If you own a business, then take a good look at ZOHO (the most undervalued cloud suite). After decades of development it is so beautiful, yet powerful. Try ZOHO TRIDENT app too! ### 5/5 — Net worth *2024-09-19, version 3.13* We have be able to get to the five major countries of the world, etc Nigeria Kenya UAE Vietnam and Cambodia , and we are still growing, the future of our company is bright, therefore we call on investors to join us now. Sincerely, Walter Coleman Chairman Caodv.com ### 5/5 — Best CRM APP. Worth every penny . Great initiative by Mr Shridhar Vembu Sir. *2024-09-02* Thanks for this made in India Product. Great tool for businesses to store client vital info. ### 5/5 — State of The Art CRM *2024-08-28* We have used multiple CRM’s for our business including Salesforce, HubSpot, Dynamics 365 Sales and Zoho CRM. Out of all these companies, Zoho seems to actually care about their customers, probably because they aren’t answering to shareholders. We found Zoho easier to setup, more streamlined, and have more features and automations than the competition. The mobile app is very intuitive and easy to navigate. We compared this most to Microsoft Sales CRM and Zoho just is on another level. In addition Zoho has offered the most robust support. Some of these competitors offer absolutely no support and direct you to a ridiculously overpriced “partner”. The additional features such as customer and vendor portals makes our small team seem like a Fortune 500 company and helps us win more business. ### 5/5 — 经常崩溃 *2024-08-21* 有的时候甚至打不开，加载不了页面，跟网页端的稳定性差太远。 **Developer response:** Sorry to hear that you are facing issues with the app crashing. We would like to get an understanding into the scenario and have this addressed for you. Please do elaborate and send over an email to crm@zohomobile.com and we will get right back to you. We look forward to hearing from you. ### 5/5 — President/ Owner *2024-04-22* Zoho” With the team they have, the knowledge of each, the promptness of responding, the professionalism in which each one has shown to me , right along with the patience with someone who has been in business over 30yrs both as employee on into the purchase of, staying in the old style of Salesmanship, the older methods of scaling & outdated technology, ( that while worked). Was proven by ZOHO CRM that it was time to accept & learn the technology at our fingertips today. Pleasantly simple to understand and navigate even for the smallest business out there today that wants to scale & keep their business in the market. I also suppose up to the most demanding of businesses. From someone as small as I, to the largest most prestigious U. S. based or international. My strong opinion is that ZOHO CRM will be the most important, and effective tool one will need. ### 5/5 — Most Amazing CRM in Market *2024-03-28, version 3.10.2* Great customer services, amazing customer ease of use! So many features and very auto intelligent! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*