# Zoho Desk — Customer Service Software

> Award-winning, context-aware help desk software for mobile customer service. (iPhone/iPad app by Zoho Corporation.)

- Source: https://appshunter.io/ios/app/zoho-desk/id692742510 (this page in markdown: same URL + `.md`)
- Developer: [Zoho Corporation](https://appshunter.io/developer/388384807)
- Category: Business, Productivity
- Price: Free
- Rating: 4.70/5 from 1,633 App Store ratings · 180 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 211 MB
- Languages: Danish, Russian, Icelandic, Norwegian Bokmål, Hindi, Kazakh, Turkish, Odia, Bangla, Hebrew and 16 more
- Released: 2013-09-04
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/zoho-desk/id692742510/reviews.md

## What is Zoho Desk?

Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!

The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.

Here's how Zoho Desk makes your customer support help desk truly mobile:

Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.

We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

## Key features

- Mobile ticketing system
- Ticket prioritization
- Contextual ticket information
- Team collaboration
- Push notifications
- Time tracking

## What do users think of Zoho Desk?

Overall sentiment: neutral

**Pros**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**Cons**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Commonly reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Most requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses

## Recent user reviews (10 of 180)

All indexed reviews: https://appshunter.io/ios/app/zoho-desk/id692742510/reviews.md

### 5/5 — Great tool

*2026-03-25, version 2.10.30*

I’m using Zoho Desk for years already. Sharp and precise tool for our trouble ticketing process.

### 1/5 — Update app to Liquid Glass

*2026-03-23, version 2.10.29*

Update the app to Liquid Glass or make it look more modern. Looks like an app from 2010. Paying $50 a month for it to look like this is crazy

### 5/5 — Bien

*2026-02-25, version 2.10.27*

Bien pour gérer les tickets. Par contre on a pas accès à la base de connaissances avec cette application, c’est dommage.

### 1/5 — Good but needs same as web

*2026-02-13, version 2.10.25*

Missing a lot of key features from the web app. This includes contracts, support plans, agent collisions. These need added

### 5/5 — Desk to the rescue

*2026-02-08, version 2.10.24*

Desk keeps my team deeply aligned with our customers needs. Without it we would be missing key details needed to keep our customers serviced an happy.

### 1/5 — Imposible conectar

*2026-01-19, version 2.10.23*

Llevo meses tratando de entrar desde un iPhone 17 (antes del 13 podía) y no logro ingresar. Me envía a la web para iniciar sesión y después no es capaz de redireccionar de vuelta a la app, inicia sesión en una web flotante y ahí se queda. Después repetir el proceso.

### 5/5 — Feedback

*2026-01-08, version 2.10.22*

Easy to use  client communication is much easy with this app

### 4/5 — Needs Drag & Drop and Inline Support

*2026-01-07*

The app is well designed and supports high-quality production; however, there are several missing features that would significantly enhance overall productivity. Specifically, the app lacks drag-and-drop functionality for inserting images and other data into emails, as well as the ability to drag and drop images inline within emails during composing. These are basic features already available on the Zoho Desk Web App, and their inclusion in the mobile app would greatly improve usability. Implementing these capabilities would make the app far more practical for completing work in situations where a desktop or laptop is not available.

**Developer response:** Thank you for taking the time to write to us and for sharing your suggestions. We appreciate it much. We will definitely have them looked into. Please continue using the app and send over your thoughts and feedback to desk@zohomobile.com and we will get right back to you. We look forward to hearing from you.

### 3/5 — UI is poor

*2025-12-28, version 2.10.22*

UI needs a total revamp

### 4/5 — I dont want to login zoho.com.cn

*2025-10-27, version 2.10.15*

How can i login zoho.com on this app?

## Frequently asked questions about Zoho Desk

### What does Zoho Desk do?

Zoho Desk is a mobile help desk software that provides a flexible ticketing system for managing customer service on the go. It helps businesses resolve tickets efficiently, keep customers happy, and streamline their support operations.

### What are the key features of Zoho Desk mobile app?

Key features include automatic ticket prioritization using custom views and work modes, contextual information for each ticket (including CRM data), seamless team collaboration via a team feed, real-time push notifications, gesture-based ticket actions, and time tracking for agent activity.

### Is Zoho Desk free to use?

The description indicates that the app is free with in-app purchases. While the core functionality may be available for free, certain advanced features or expanded services might require in-app purchases.

### What platforms is Zoho Desk compatible with?

The provided description specifically details the Zoho Desk mobile app, suggesting compatibility with mobile operating systems like iOS and Android. For desktop or web access, users would typically need to check the main Zoho Desk product information.

### How can Zoho Desk improve customer support?

Zoho Desk improves customer support by enabling agents to manage tickets efficiently from anywhere, providing them with all necessary context to resolve issues quickly. Features like team collaboration and real-time notifications ensure faster response times and better communication.

## Version history (last 5 releases)

### 2.11.9 — 2026-08-24

- Suggested Articles in the Tickets module now features revamped list and detail views.
- Bug fixes and enhancements

### 2.11.8 — 2026-08-21

- We have revamped the Ticket History with a new UI and added support for filter options and view selection options.

### 2.11.7 — 2026-08-14

- Customer Tone and Key Topics generated by Zia are now supported in Ticket Properties.

### 2.11.6 — 2026-07-28

- You can now manage activities with ease using swipe gestures.
- You can now search for activities.

### 2.11.5 — 2026-07-15

- Bug fixes and enhancements

## Apps similar to Zoho Desk

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Intercom Conversations](https://appshunter.io/ios/app/intercom-conversations/id739927601) | 2.1 (170) | Free | Business |
| [Freshdesk](https://appshunter.io/ios/app/freshdesk/id849713306) | 4.5 (2,956) | Free | Business |
| [Spiceworks Help Desk](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054) | 1.8 (60) | Free | Business |
| [Zendesk Support](https://appshunter.io/ios/app/zendesk-support/id1174276185) | 4.5 (4,197) | Free | Business |
| [ADI US Mobile](https://appshunter.io/ios/app/adi-us-mobile/id1566393414) | 3.5 (48) | Free | Business |
| [UniFi Access](https://appshunter.io/ios/app/unifi-access/id1578429007) | 4.9 (4,586) | Free | Business |

## More apps by Zoho Corporation

- [Zoho Docs](https://appshunter.io/ios/app/zoho-docs/id388384804)
- [Zoho Invoice Maker App](https://appshunter.io/ios/app/zoho-invoice-maker-app/id413017364)
- [Zoho CRM - Sales & Marketing](https://appshunter.io/ios/app/zoho-crm-sales-and-marketing/id444908810)
- [ServiceDesk Plus \| On-premises](https://appshunter.io/ios/app/servicedesk-plus-on-premises/id460035266)
- [ManageEngine Ping Tool](https://appshunter.io/ios/app/manageengine-ping-tool/id460362949)
- [ServiceDesk Plus \| Cloud](https://appshunter.io/ios/app/servicedesk-plus-cloud/id496792710)

All apps by Zoho Corporation: https://appshunter.io/developer/388384807

## Related topics

[condeco desk booking](https://appshunter.io/ios/topics/condeco-desk-booking) · [customer app zoho](https://appshunter.io/ios/topics/customer-app-zoho) · [ectosense](https://appshunter.io/ios/topics/ectosense) · [ticket to okdesk](https://appshunter.io/ios/topics/ticket-to-okdesk) · [zdesk](https://appshunter.io/ios/topics/zdesk) · [zgo solutions](https://appshunter.io/ios/topics/zgo-solutions) · [zoho assist](https://appshunter.io/ios/topics/zoho-assist) · [desk](https://appshunter.io/ios/topics/desk) · [zoho assist customer](https://appshunter.io/ios/topics/zoho-assist-customer) · [customer app zoho assist](https://appshunter.io/ios/topics/customer-app-zoho-assist) · [jitbit helpdesk](https://appshunter.io/ios/topics/jitbit-helpdesk) · [zoho customer portal](https://appshunter.io/ios/topics/zoho-customer-portal) · [customer app](https://appshunter.io/ios/topics/customer-app) · [solarwinds service desk](https://appshunter.io/ios/topics/solarwinds-service-desk) · [zvigerauto tickets](https://appshunter.io/ios/topics/zvigerauto-tickets) · [zisson interact](https://appshunter.io/ios/topics/zisson-interact) · [clearooms desk booking](https://appshunter.io/ios/topics/clearooms-desk-booking) · [zomo customer service](https://appshunter.io/ios/topics/zomo-customer-service) · [hoicko crm](https://appshunter.io/ios/topics/hoicko-crm) · [virtual front desk mobile](https://appshunter.io/ios/topics/virtual-front-desk-mobile)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*