# Zoho Desk — user reviews > 180 indexed App Store user reviews of Zoho Desk by Zoho Corporation, rated 4.70/5 from 1,634 ratings. - Source: https://appshunter.io/ios/app/zoho-desk/id692742510/reviews - App overview in markdown: https://appshunter.io/ios/app/zoho-desk/id692742510.md - Rating breakdown: 5★ 1,384 · 4★ 139 · 3★ 41 · 2★ 19 · 1★ 51 ## What do users think of Zoho Desk? Overall sentiment: neutral **Pros** - 🚀 Efficient app for managing tickets on the go - 👍 Easy to use interface - 🔒 Secure and reliable - 💡 Integrates well with Zoho Desk web version **Cons** - 🐛 Crashes and bugs, especially with certain ticket features - 🔍 Limited functionality compared to web version - 🔔 Notification issues, such as not receiving alerts for new tickets - 🔧 Poor customer support responsiveness **Commonly reported bugs** - Ticket links not opening the app - Widgets not displaying correct information - Ticket assignment issues, where assignments revert to unassigned - Crashes when opening certain ticket tabs **Most requested features** - Drag and drop functionality for inserting images and data - Inline image editing capabilities - Knowledge base access and article management - Deeper customization options for dashboard and views - Ability to delete or edit sent responses ## Newest reviews (10 of 180) ### 4/5 — Needs Drag & Drop and Inline Support *2026-01-07* The app is well designed and supports high-quality production; however, there are several missing features that would significantly enhance overall productivity. Specifically, the app lacks drag-and-drop functionality for inserting images and other data into emails, as well as the ability to drag and drop images inline within emails during composing. These are basic features already available on the Zoho Desk Web App, and their inclusion in the mobile app would greatly improve usability. Implementing these capabilities would make the app far more practical for completing work in situations where a desktop or laptop is not available. **Developer response:** Thank you for taking the time to write to us and for sharing your suggestions. We appreciate it much. We will definitely have them looked into. Please continue using the app and send over your thoughts and feedback to desk@zohomobile.com and we will get right back to you. We look forward to hearing from you. ### 3/5 — UI is poor *2025-12-28, version 2.10.22* UI needs a total revamp ### 4/5 — I dont want to login zoho.com.cn *2025-10-27, version 2.10.15* How can i login zoho.com on this app? ### 2/5 — Well made but lacks key features *2025-10-06, version 2.10.13* Overall great experience but lacks key notification adjustments. For instance, there is no ability to schedule when the app should notify of new tickets and there is no ability to specify who is notified of unassigned tickets. Support is responsive but extremely unhelpful. ### 3/5 — Good starting point *2025-08-02, version 2.10.8* Missing a lot of key features from the web app. This includes contracts, support plans, agent collisions. ### 2/5 — Ajoute une pièce jointe *2025-01-07, version 2.9.3* On ne peut pas modifier le nom d’une pièce jointe, ajoutée avec le scan du téléphone ### 3/5 — Unreliable *2024-12-14* The iPhone app, just like the desktop version, is glitchy and unreliable. The cache refresh always has issues making recent records unavailable in searches sometimes for hours. Notifications are rarely delivered in real time, and push notifications sometimes just stop without the settings being turned off on the phone. When making changes to the properties of a ticket and saving, almost always at least one category doesn’t actually save. The app, as well as the desktop version, really need a lot of work to be considered a top tier product in my opinion. **Developer response:** @Mizgeministarz, sorry to hear about your experience and thank you for sharing your feedback. We would like to get an understanding into the challenges that you encountered and have them addressed for you. Please do elaborate and send over an email to desk@zohomobile.com and we will have them looked into and get right back to you. We look forward to hearing from you. ### 5/5 — Beta Experience *2024-11-06, version 2.8.28* Everywhere you w ### 5/5 — NICE *2024-10-26, version 2.8.28* Very nice ### 5/5 — Great *2024-10-10, version 2.8.27* What a great app. Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Update app to Liquid Glass *2026-03-23, version 2.10.29* Update the app to Liquid Glass or make it look more modern. Looks like an app from 2010. Paying $50 a month for it to look like this is crazy ### 1/5 — Good but needs same as web *2026-02-13, version 2.10.25* Missing a lot of key features from the web app. This includes contracts, support plans, agent collisions. These need added ### 1/5 — Imposible conectar *2026-01-19, version 2.10.23* Llevo meses tratando de entrar desde un iPhone 17 (antes del 13 podía) y no logro ingresar. Me envía a la web para iniciar sesión y después no es capaz de redireccionar de vuelta a la app, inicia sesión en una web flotante y ahí se queda. Después repetir el proceso. ### 1/5 — Seriously lacks customization options *2025-10-20, version 2.10.13* Something as basic as what appears on your homepage when you open the app is missing. Please put some more thought into the customer use cases, and adjust the app so that the customer more quickly gets to the information that they need. ### 1/5 — Zoho *2025-09-16, version 2.10.11* It’s not easy to use like the one on desktop view. It’s so complicated and hard ### 1/5 — Crashes when opening any activity within a job *2025-08-25, version 2.10.9* Not great when the app crashes every time when trying to open an activity within ### 1/5 — Widgets removed *2025-05-27, version 2.10.4* Nonsensical move, metrics at a glance were really useful ### 1/5 — 无法登陆公司账户使用 *2025-05-07* 公司使用zoho 为什么客户端无法登陆这个账号？ **Developer response:** Sorry to hear that you are facing issues with accessing the app. We would like to get. an understanding into your requirement and have this addressed for you. Please do elaborate and send over an email to desk@zohomobile.com and we will get right back to you. We look forward to hearing from you. ### 1/5 — . *2025-04-21, version 2.10.1* . ### 1/5 — Beware of this kind of app *2025-01-15, version 2.9.3* Scammers are using this app to get your financial information and data to scam you ## Most praised reviews (10 highest-rated) ### 5/5 — Great tool *2026-03-25, version 2.10.30* I’m using Zoho Desk for years already. Sharp and precise tool for our trouble ticketing process. ### 5/5 — Bien *2026-02-25, version 2.10.27* Bien pour gérer les tickets. Par contre on a pas accès à la base de connaissances avec cette application, c’est dommage. ### 5/5 — Desk to the rescue *2026-02-08, version 2.10.24* Desk keeps my team deeply aligned with our customers needs. Without it we would be missing key details needed to keep our customers serviced an happy. ### 5/5 — Feedback *2026-01-08, version 2.10.22* Easy to use client communication is much easy with this app ### 5/5 — Power packed Application *2025-10-03, version 2.10.13* Light, powerful and much convenient. Kuddos to Zoho Desk and their support team ❤️🎀 ### 5/5 — تجربتي *2025-04-29, version 2.10.2* اكثر من رائع لتطوير الأعمال انصح بة ### 5/5 — Zoho Desk App *2025-03-10, version 2.9.7* The app works for us but has some bugs such as crashing sometime when you attempt to reply ### 5/5 — Near parity between web and mobile. *2025-01-22* Really enjoying this app as I use desk for work and this makes it easier to step away should I need to send an email or two away from my computer. The main features I use in the web version of desk are all available and work the way I’d expect on mobile as well. ### 5/5 — Help Desk Essential *2024-12-03, version 2.9* Get this App amazing as Help Desk ### 5/5 — Zoho Desk *2024-11-08, version 2.8.28* Good App --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*