# Zoho Expense: Travel & Expense — user reviews > 254 indexed App Store user reviews of Zoho Expense by Zoho Corporation, rated 4.80/5 from 8,096 ratings. - Source: https://appshunter.io/ios/app/zoho-expense-travel-and-expense/id966094166/reviews - App overview in markdown: https://appshunter.io/ios/app/zoho-expense-travel-and-expense/id966094166.md - Rating breakdown: 5★ 7,178 · 4★ 747 · 3★ 67 · 2★ 27 · 1★ 77 ## What do users think of Zoho Expense? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Intuitive interface - 🚀 Convenient expense tracking - 🚀 Integrates well with other Zoho products - 👍 Great customer service - 🚀 Saves time on expense reporting **Cons** - 🐛 Unreliable receipt scanning - 🐛 Buggy app with crashes and glitches - 🐛 Unintuitive and confusing UI - 🐛 Inconsistent performance across devices - 🐛 Lacks important features like offline mode - 🐛 Deletes user data without warning **Commonly reported bugs** - Expense data disappearing - Inability to delete or edit expenses - Syncing issues between mobile and web app - Unreliable receipt photo capture - Incorrect expense categorization **Most requested features** - Customizable expense categories - Improved mileage tracking - Better integration with accounting software - Bulk expense management options - Offline functionality - More user-friendly report generation ## Newest reviews (14 of 254) ### 3/5 — Robust and versatile but poor support *2026-06-23* It seems like a very good app, but simple vital features (that others have) like emailing receipts does not work and phone support calls are to people who don’t know the product. Live chats have 5 minute wait times after every response and support emails are responded to within 1-2 business days. I got this to save time. And so far the opposite is happening. **Developer response:** Hi, we're sorry for the inconvenience caused. We have relayed this feedback to our support team and going forward we'll ensure this doesn't happen again. As for your feedback on receipt emailing, we'd love to get in touch and understand a bit more, please reach out to us at our support email so we can set up a call. Regards, Zoho Expense. ### 5/5 — Great receipt collating app *2026-05-28* The simplest to use app I’ve found to capture expenses to create a monthly report that can be submitted for reimbursement. ### 3/5 — Got buggy with last update *2026-05-16* Things were good but then an update broke some things. Example I can no longer report bugs with the iOS app. It sends the bug report feedback to my own email address rather than the ZOHO support. I have 11 receipts stuck in “scanning” they have been scanned and added to reports however if I delete them from the scanning queue it deletes them globally even from reports. No way to report this. The web version doesn’t show the receipts being stuck in scanning. iOS bug ### 5/5 — Great app *2026-04-30, version 3.13.13* Love using zoho for daily invoices and travel cost ### 3/5 — Mixed bag *2026-04-30, version 3.13.13* Has some features that make it my favorite expense app. However it consistently fails to upload captured receipts which need to be resubmitted. A fatal flaw which makes it non dependable, and ultimately unusable. Please let me know if you ever resolve the receipt upload issues and I will gladly return as a customer. ### 5/5 — Lifesaver for frequent business travelers *2026-04-21, version 3.13.12* Easy to use, intuitive, accurate with AI features that makes scanning and submitting your expenses on the go a breeze. ### 5/5 — Best App for Credit Card Receipt Tracking *2026-04-20, version 3.13.12* This app well to track credit card expenses to reconcile with monthly statements. ### 5/5 — Great Expense & Mileage Tracking App *2026-03-17, version 3.13.12* I have been using this app for quite some time and I love all the different features it offers ### 5/5 — What I need *2026-03-16, version 3.13.12* Business is great with this app. ### 5/5 — 😍 *2026-03-16, version 3.13.12* 😍 ### 5/5 — Awesome system. *2026-01-30, version 3.13.8* After using systems like Concur and a few others. Way easier to track expenses as they occur to job and travel. Quick, on the fly& convenient. Love it. ### 4/5 — Recommend to business that can afford this app *2026-01-24* There’s a crash course of this app on you tube that was very helpful. I like that there is a free part to this app. But it’s not going to work for me. My business is very small and I don’t have very much money. The cost of this app for what I need is way more than I can afford. I do like that you can add other organizations and not just one. This app is everything that you need and more. Just to bad it’s so costly. I have to find a lower cost app. I definitely recommend if your a successful business. **Developer response:** Hi, thank you so much for your feedback. We apologise for the delayed response. Currently, the iOS app supports purchasing the Premium plan with 5 users. We understand that smaller teams may require more flexible options, and our team would be happy to guide you through the available plans and help find the best fit for your needs. Please reach out to us at support@zohoexpense.com and we'll gladly assist you further. Regards, Zoho Expense. ### 5/5 — Class Application *2026-01-21* Absolutely user friendly and 100 percent accuracy ### 3/5 — Speed issue *2026-01-17* All is good but on Desktop browsing is very slow **Developer response:** Hi Vikas, thank you for your feedback. We apologize for the slowness caused with the desktop application and the delayed response. To help us debug this further, please reach out to support@zohoexpense.com from the email address linked to your Zoho account, and we'll be happy to debug this further. Regards, Zoho Expense. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to create account *2026-06-03* Continually unable to create an account with my Apple account, with and without VPN. It detects the country just fine but then keeps saying it can’t create. Garbage. **Developer response:** Hi, we're sorry for the inconvenience caused. To help us look into this, please write to us at support@zohoexpense.com using the email address you used during sign-up, and attach a screenshot (or screen recording) of the issue. This will help us address it promptly. Regards, Zoho Expense. ### 1/5 — Doesn’t work *2026-06-03* As a customer, I told you: receipt scanning doesn’t work on iPhones. And it’s useless to complain with tech support, since they don’t fix anything **Developer response:** Hi Daniel, we regret the inconvenience caused. We would like to start by saying that your experience did not go unnoticed, our team was carefully investigating the root cause and we're happy to let you know that the issue has been fixed. Please try scanning your receipts again, and do not hesitate to reach out to us at our support email if you need any further assistance. We would be glad to help. Regards, Zoho Expense. ### 1/5 — Terrible! *2026-04-15, version 3.13.12* The MFA has me going is circles and unable to login online. ### 1/5 — Capture broken on sign up *2026-02-21, version 3.13.9* I have been writing the capture code displayed and clicking create account for 10 mins. Every time it says I got it wrong when clearly I did not. ### 1/5 — Very unintelligent *2026-01-19* You create a report with trip, project and then need to refill it for most of the expenses. Too painful and bad to use!!! Not sure if the high ratings currently is from employees or free users but I am aware of anyone in my organisation who likes this app. **Developer response:** Hi Ankit, we apologize for the delay in our response and the inconvenience caused. We understand that repetitive entry can be frustrating, for which we support pre-filling the default values for some fields. To set these values, please navigate to the settings screen and tap on Preferences, under the "My Settings" section. Here, you should be able to select the default values, which will be automatically prefilled when creating new expenses. If you’d like any assistance with this or want to share additional feedback, please reach out to us at support@zohoexpense.com, and we'll be glad to assist you further. Regards, Zoho Expense. ### 1/5 — Account not recognised *2026-01-12* I have downloaded this app to run along side my Zoho books app and I can’t log in with my books account or even sign up as a new user I like the look of this app as it’s able to scan receipts in, hopefully if this is corrected I can give it more stars. **Developer response:** Hi Laney, thank you for sharing your feedback. We apologise for the delayed response and the difficulty you’re experiencing when signing in with your existing Zoho Books account. You should be able to use the same account to log in to the app. Please reach out to us at support@zohoexpense.com from the email address linked to your account, and we'll be happy to assist you further. Regards, Zoho Expense. ### 1/5 — CAPTCHA *2025-11-30* Tried more than dozens of CAPTCHAs and non of those were accepted ! Trash just from the beginning. **Developer response:** Hi, we sincerely regret the inconvenience caused. Please reach out to us at support@zohoexpense.com so we can address this promptly. Regards, Zoho Expense. ### 1/5 — Not recommended *2025-10-06, version 3.12.10* Originally went downloading this app The description said it was free. It would only cost for advanced features and I don’t have any advanced features in my subscription is over ? Unsure but I wouldn’t recommend this app. When I was using the app, it wasn’t tracking my location properly and would come up with an absurd number on fuel. ### 1/5 — Horrible, unintuitive, no suppprt *2025-08-25, version 3.12.3* This is not only the worst reimbursement app, but one of the most badly design apps I have ever interacted with on Earth. Who thought that they could publish this app without even testing it? ### 1/5 — Crashed on first use *2025-08-16, version 3.12.2* Tried to create a new account using my email address. Completed all the fields to register and the app crashed. This is not the way to impress a new customer. ## Most praised reviews (10 highest-rated) ### 5/5 — Very convenient! *2026-07-26, version 4.0.5* The automatic mileage tracking is the most useful feature! Easily pays for itself even at $60 per year! ### 5/5 — Simple. Effective. *2026-07-21, version 4.0.4* This is a great system for a small company. Easy to use. Very affordable ### 5/5 — Exceptional *2026-07-15* Works great. Lot of thought and effort must have gone to make this such a perfect tool for us kind of travelers to claim the expenses. ### 5/5 — Amazing for expense management *2026-07-09* Been using Zoho expense for coming up to 4 years. It’s fantastic and love how you can easily take photos of receipts and let it auto scan. Easy to organise trips and also very user friendly. Excellent app! ### 5/5 — Life is Simple *2026-06-30, version 4.0.1* Before Zoho Expenses my report was pain staking. With Zoho Expense my reports each month are a breeze!! ### 5/5 — Excellent app for businessman *2026-06-19, version 3.13.17* In the beginning I was skeptical about the app, now I use it for all traveling purposes. 100 % recommended. ### 5/5 — I miss Zoho *2026-06-15* I currently have to use SAP Concur and I miss Zoho! The way Zoho is set up is so well thought out. The receipt matching with personal credit card line items is impeccable. It’s just perfect. If the User messes anything up, there is a group of administrative helpers that scan and review the submitted report and catch issues, duplications or anomalies, and corrects them before it goes to your supervisor.. Conversely with Concur I spend three days out of the month on weekends on expense reports. With Zoho I don’t spend more than three hours a month on my expense reports and there are never any issues when it goes through for company approval because I have people that are part of Soho that help make sure everything is correct. I miss Zoho 😭 ### 5/5 — Excellent app *2026-06-14, version 3.13.17* Does the job! ### 5/5 — Very intuitive and easy to use *2026-06-05* User friendly app, lets you record expenses for your business trips instantly. ### 5/5 — Facile et efficace *2026-05-29* La meilleure application de dépenses que j’ai utilisé --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*