# Zoho FSM — Empower field agents on the go

> Mobile field service management app for technicians and service teams. (iPhone/iPad app by Zoho Corporation.)

- Source: https://appshunter.io/ios/app/zoho-fsm/id1509013474 (this page in markdown: same URL + `.md`)
- Developer: [Zoho Corporation](https://appshunter.io/developer/388384807)
- Category: Business, Productivity
- Price: Free
- Rating: 2.80/5 from 10 App Store ratings · 8 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.6 · 145 MB
- Languages: American English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, French (France), German (Germany), Greek and 15 more
- Released: 2020-06-30
- Data updated: 2026-08-19
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/zoho-fsm/id1509013474/reviews.md

## What is Zoho FSM?

The Zoho FSM Field Agent app enables field technicians and service teams to access, plan, and execute service appointments seamlessly. Unify field teams by connecting all your field operations end-to-end, and maximize productivity. Empower your field teams to provide high quality customer service with a field solution in the palm of their hand.  The app provides detailed information on the service request, so agents can plan ahead. Improve first-visit resolution and score better in customer satisfaction.

Stay updated 24/7
Receive automated notifications and reminders of scheduled appointments. 
Use the calendar view to peruse through the appointments in a structured way. 

Access and update information with just a tap
Gain access to work order details, customer history, and service details so you can go prepared.
Take pictures, and send notes and attachments for future reference right from the work station.
Add/edit Service and Parts from the work station to provide the best service and keep the managers in loop.

Find the customer location
Follow directions and navigate to the customer location.
Create trips to record the route taken and keep managers informed about your travel. 

Record availability and progress
Check in to the appointment and keep your teams updated on your progress. 
Log work hours, apply for leave, and ensure teams schedule accordingly.

Invoice and Payments
Generate invoices quickly after job completion and share them with the customer. 
Allow customers to process payments through secure portals and close deals on the spot.

Service Reports
Update service reports and get customer feedback on the spot. Get the customer's signature right on your device and provide a smooth customer experience from beginning to end.

Location tracking can be enabled by the technician in the app and when enabled, the technician's location will be tracked continuously and shared with the FSM administrator. And continuous use of GPS running in the background can decrease battery life drastically.

## Key features

- Access and update work orders
- View customer history
- Capture photos and notes
- Generate invoices and process payments
- Track technician location
- Record work hours and apply for leave
- Collect customer signatures and feedback

## Recent user reviews (8 of 8)

All indexed reviews: https://appshunter.io/ios/app/zoho-fsm/id1509013474/reviews.md

### 4/5 — Dear Zoho team

*2026-06-19, version 3.8.0*

While I am creating work order suddenly app getting off for all IPhone user 
Please check once

### 1/5 — Old UI

*2026-04-06*

This app is really old looking and just feels incomplete.

**Developer response:** Hi there, thank you for sharing your feedback. We understand your concerns and truly appreciate your input, as it helps us improve. We’ll share this with our team as we continue enhancing the Zoho FSM experience.

### 1/5 — Odd app

*2026-02-04*

Really backwards to use.

### 1/5 — Crashing

*2026-01-27, version 3.1.0*

App is crashing whenever I try to log in

### 1/5 — App won’t open

*2026-01-10*

App won’t open on iPhone 17

**Developer response:** Hi there, we’re sorry for the inconvenience. Please contact us at support@zohofsm.com with more details about the issue, and our team will work with you to resolve it as quickly as possible.

### 2/5 — Data overload

*2025-05-10*

If you’re in the USA, then you’re gonna find this thing backwards. The app is not very friendly. I had to go through seven screens just to figure out all my information is and I still can’t figure out how to close out an appointment.

### 3/5 — A lot of improvement is required

*2024-03-24, version 2.0.1*

Thanks for the efforts team. 
Pros ,
It serve the purpose though there are a lot of improvements are required.

Cons, 

- The Mob app interfaces is not that great. 
- No options to customise the views

### 1/5 — Not ready for real world use

*2024-02-28*

Does not work offline. So if you work in the field with poor network connections the app does not work in any way. We wait hopefully

## Frequently asked questions about Zoho FSM

### What is Zoho FSM used for?

Zoho FSM is a mobile application designed to help field technicians and service teams manage their appointments, access customer details, update work orders, generate invoices, and collect feedback directly from the field.

### Is Zoho FSM free to use?

Yes, Zoho FSM is available for free. It does not have in-app purchases or advertisements, making it a cost-effective solution for businesses.

### What devices can I use Zoho FSM on?

Zoho FSM is supported on iPhones and iPads, allowing field agents to access its features on their preferred Apple mobile devices.

### How does Zoho FSM help improve customer satisfaction?

By providing technicians with instant access to service request details, customer history, and the ability to generate invoices and collect feedback on-site, Zoho FSM helps improve first-visit resolution and streamline the customer experience.

### Can Zoho FSM track technician location?

Yes, location tracking can be enabled within Zoho FSM. When enabled, the technician's location is continuously tracked and shared with the FSM administrator for operational oversight.

### How often is Zoho FSM updated?

The latest version of Zoho FSM is 3.4.0, last updated on March 17, 2026. While this indicates a recent update, specific update frequency is not detailed, but Zoho typically provides regular updates for its business applications.

### What is the age rating for Zoho FSM?

Zoho FSM has an age rating of 4+, making it suitable for users of all ages. This indicates no mature content is present within the application.

### Does Zoho FSM integrate with other Zoho products?

While not explicitly detailed in the description, Zoho FSM is part of the Zoho suite of business applications. It is highly probable that it offers integrations with other Zoho products to create a unified business management system.

## Version history (last 5 releases)

### 3.10.0 — 2026-08-13

Added support for Multi-Option Estimates.
Added support for Service Line Item Billing Status Actions.
Label field handled in Layout.
Added support for Contact & Company Dashboard.
Minor Bug Fixes and UI changes.

### 3.9.0 — 2026-07-06

Added support for Retainer Invoice.
Added offline support for Job Sheets.
Added support for Table Sections in Job Sheets.
Minor Bug Fixes and UI changes.

### 3.8.0 — 2026-06-10

Added support for Multi Asset Lookup field.
Added support for Follow up Request creation.
Added WhatsApp messaging feature.
Handled User Location updates during running Trips.
Minor Bug Fixes and UI changes.

### 3.7.1 — 2026-05-20

This release includes bug fixes and performance enhancements.

### 3.7.0 — 2026-05-18

Updated Layout page navigation.
Added support for Unlink Invoice.
Added support for Zoho Apps Deep Link.
Minor Bug Fixes and UI changes.

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All apps by Zoho Corporation: https://appshunter.io/developer/388384807

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*