# Zoho Lens — Remote Assistance with AR

> Augmented reality remote assistance for expert visual support and problem-solving. (iPhone/iPad app by Zoho Corporation.)

- Source: https://appshunter.io/ios/app/zoho-lens/id1477983677 (this page in markdown: same URL + `.md`)
- Developer: [Zoho Corporation](https://appshunter.io/developer/388384807)
- Category: Business
- Price: Free with in-app purchases
- Rating: 3.70/5 from 3 App Store ratings · 5 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 65 MB
- Languages: American English, Bulgarian, French (France), German (Germany), Italian, Japanese, Korean, European Portuguese, Chinese (Simplified, China), European Spanish and 1 more
- Released: 2019-09-06
- Data updated: 2026-08-05
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/zoho-lens/id1477983677/reviews.md

## What is Zoho Lens?

Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.
Core features:
Initiate and schedule sessions:
Technician can instantly start a support session and share the session link with customers. Sessions can also be scheduled in advance based on convenience.
Join a session:
Customers can simply tap the shared join link or enter their Name and Session Key to join a session.
Live stream:
View high-definition real-time video from the customer's smartphone or smart glasses on the technician's screen for instant access to the issue requiring assistance.
Share Video:
Share videos during a session to demonstrate procedures, provide training, or assist with troubleshooting and remote guidance.
Work Instructions:
Create, manage, and share visual work instructions to help field technicians and customers perform tasks accurately and consistently.
Answer Bot:
Access relevant knowledge resources and troubleshooting information during a session to accelerate issue resolution and improve technician productivity.
Client Portal:
Provide users with a centralized portal to raise support requests, join sessions, and access support resources
Camera Switch:
End users can switch between the front-facing and rear-facing cameras during a session to provide better visibility and communicate more effectively with experts.
QR / Barcode / Live Text Scanner:
Quickly scan and retrieve information from QR codes, barcodes, or text in real time. Open links, extract text, and access relevant information instantly with a single tap.
Advanced Chat & File Transfer:
Exchange messages, images, documents, and other files securely in real time, ensuring efficient collaboration and issue resolution.
Zoom, Freeze and Screenshot:
Pinch the screen to zoom into the video feed for a closer look at real-world objects. Freeze the video stream to inspect intricate details and capture screenshots for documentation, analysis, and future reference.
Session Notes:
Jot down notes, observations, and action items during a session and refer to them later whenever needed.
Session Recording:
Record remote assistance sessions for training, auditing, documentation, and knowledge-sharing purposes. Recording can be started or stopped at any time during an active session.
AR annotation:
Add AR annotations to the video stream for additional visual guidance. Easily place arrows, draw markers, and highlight specific areas to provide precise instructions.
AR Comments:
Add contextual comments to AR annotations to provide additional information, troubleshooting guidance, or step-by-step instructions.
AR Measure:
Measure objects and spaces in real time to obtain accurate dimensions, making remote inspections and assessments easier and more precise.
Multi-participant Session:
Experts can invite internal specialists, external technicians, vendors, or other stakeholders to collaborate in a session and resolve issues faster.
Torch Control:
Turn the device flash light on or off during a session to improve visibility while inspecting equipment or working in low-light environments.
Location Sharing:
Share the device location with session participants to help experts better understand the environment and provide contextual assistance.
Offline Recording:
Record videos and capture observations even when internet connectivity is unavailable, and share them with the technician once connectivity is restored.
The mobile app is an extension of our Zoho Lens web application.
Download and sign up for a 14-day free trial.
For further comments, suggestions, and questions, please write to us at support@zoholens.com

Privacy Policy and Terms & Conditions:
-https://www.zoho.com/privacy.html
-https://www.zoho.com/terms.html

## Key features

- Live HD video and audio streaming
- Augmented reality annotations
- In-app chat and voice support
- Zoom, freeze, and screenshot capabilities
- Session notes and scheduling
- Multi-participant sessions
- Camera switching

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| Professional -Monthly | $14.99 | per month |
| Standard Monthly | $8.99 | per month |
| Standard- Yearly | $90.00 | per year |
| Professional - Yearly | $150.00 | per year |


## Recent user reviews (5 of 5)

All indexed reviews: https://appshunter.io/ios/app/zoho-lens/id1477983677/reviews.md

### 5/5 — Zoho

*2024-11-07*

Ihr habt einfach an alles gedacht ✅

**Developer response:** Thank you so much for your rating! Keep using our app :)

### 5/5 — Excellent app

*2024-07-24*

Have used this app today to troubleshoot the machine. Works very well

**Developer response:** Thank you so much for your positive review.

### 5/5 — Good App

*2023-03-31*

Good app with AR assistance

**Developer response:** Thank you so much for your review.

### 5/5 — Good

*2023-03-27*

Testing

### 5/5 — Very cool idea but clearly an early garage beta at this point.

*2020-03-28*

Very cool idea but clearly an early garage beta at this point.

## Frequently asked questions about Zoho Lens

### What is Zoho Lens?

Zoho Lens is a remote assistance application that utilizes augmented reality to provide expert visual support. It allows agents to see and annotate what a customer or field agent is seeing in real-time.

### How does Zoho Lens use augmented reality?

AR annotations can be added to the live video stream, allowing experts to draw arrows, point to specific areas, or add virtual information to guide the user through a problem.

### Can I schedule sessions with Zoho Lens?

Yes, Zoho Lens allows agents to initiate quick sessions or schedule them for a more convenient time. Customers can then join via a shared link or session key.

### What are the subscription options for Zoho Lens?

Zoho Lens offers several subscription plans, including Standard and Professional tiers, available on a monthly or yearly basis, with prices ranging from $8.99 to $150.00.

### Does Zoho Lens support multiple participants in a session?

Yes, experts can invite secondary technicians with different skill sets to join a session, enabling collaborative problem-solving.

### What devices is Zoho Lens compatible with?

Zoho Lens is supported on iPhone, iPad, and iPod devices, making it accessible for a wide range of users.

### How often is Zoho Lens updated?

The latest version of Zoho Lens is 2.18.1, and it was last updated on March 17, 2026, indicating regular updates and maintenance.

### What is the user rating for Zoho Lens?

Zoho Lens has a user rating of 3.7 stars based on 3 ratings, suggesting a generally positive but mixed user reception.

## Version history (last 5 releases)

### 3.0.3 — 2026-08-03

With this update, you can now switch between metric and imperial units directly within Zoho Lens, ensuring that measurements during your remote sessions are always displayed in the format that works best for you and your team.

### 3.0.2 — 2026-07-17

Bug fixes and enhancements

### 3.0.1 — 2026-07-10

With this update, technicians resolve issues faster during live AR sessions by getting instant, accurate answers from indexed Knowledge Base articles without losing focus on the session using Answer bot.

### 3.0 — 2026-07-02

- Customers can now reach support directly by adding a portal link or scanning a QR code to raise a support request when needed, and join the session instantly, all from within the app using Client Portal.
- The interface has been refined for a visually improved experience and settings have been streamlined to manage your preferences with ease.
- Undo support has been enabled for annotations, giving you greater flexibility during remote collaboration.
- Experience a more intuitive and seamless interaction with a revamped toolbar during Zoho Lens remote sessions.

### 2.20.0 — 2026-06-22

Bug fixes

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All apps by Zoho Corporation: https://appshunter.io/developer/388384807

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*