# Zoho SalesIQ - Live Chat App — user reviews > 54 indexed App Store user reviews of Zoho SalesIQ by Zoho Corporation, rated 4.70/5 from 1,326 ratings. - Source: https://appshunter.io/ios/app/zoho-salesiq-live-chat-app/id1094699978/reviews - App overview in markdown: https://appshunter.io/ios/app/zoho-salesiq-live-chat-app/id1094699978.md - Rating breakdown: 5★ 1,148 · 4★ 89 · 3★ 42 · 2★ 10 · 1★ 37 ## What do users think of Zoho SalesIQ? Overall sentiment: neutral **Pros** - 👍 Great app - 🚀 Powerful platform - 💡 Continuous updates and new features - 👍 Responsive technical support **Cons** - 🐛 Freezes consistently - 🐛 Alerts are all over the place - 🐛 Laggy performance on iOS - 🐛 Notification issues - 🐛 Crashes on iOS - 🐛 Sync issues with desktop app **Commonly reported bugs** - App icon doesn't clear notifications - Inconsistent notifications, especially on locked screen - Frequent log-outs on iOS **Most requested features** - Desktop widget - Ability to send proactive messages with bots - Support for multiple bots per brand - Ability to sort visitor history by most recent visits - Apple Watch integration ## Newest reviews (12 of 54) ### 3/5 — Why not a desktop widget? *2024-02-06, version 2.8.1* This would be so much more useful if there was a desktop widget to be able to have sitting open. I can only respond in my phone or with the browser open. ### 3/5 — Improvements *2023-09-01* The platform overal is great. The app works fine too. But the reason we picked another company for our chat is: 1 you can’t send proactive messages if you activate one bot already. 2 you can’t have more than one bot per brand. You don’t find any of those limitations in other chats. **Developer response:** Hello Mr. Barillas, we're sorry to hear about that! We understand that you would like to reach out to a visitor even if the bot has already engaged the visitor. This is one of the feature we're already working on and it will be available soon. We'd also like to let you know that point 2 can be achieved easily. You do not require multiple bots for a brand and you can deploy a single bot and use the criteria router block to make the bot work differently for each criteria/visitors. Also, you can deploy multiple bots in the same brand and to know how you can reach out to support@zohosalesiq.com. ### 2/5 — Wow Nearly never works *2021-11-08* So much potential, Zoho is like the 3rd place runner up in every race. Most of my complaints from guests are they cannot use the live chat. Just simply doesn’t work. Press “send message” and it does not send. Customer in chat waiting for operator? No notification (even though settings are all correct and turned on) Tracks bots on sites as visitors (stupid) Has you jumping at your phone every few seconds thinking someone is on it, and try to engage with them, only for them to be gone the second the app shows they showed up (bot traffic) Just fix the darn thing. Allow us to move the chat window thumbnail up instead of being stuck at the very bottom (IPhone menu borders the bottom and it’s so low it is a fine line to press the button versus activate iPhone slide-up menu) So annoyed **Developer response:** Hello Willi, We're really sorry to hear about your experience! To investigate this further on our side and to help you sort these things, we request you to drop an email to support@zohosalesiq.com from your registered SalesIQ email address. ### 3/5 — App won’t clear notification *2021-02-17* This has been an issue for months, the app icon doesn’t clear notifications after chats are closed. The last update was supposed to fix, but am still having issues. **Developer response:** Hello Bettiker, we're sorry to hear about this! In order to check this further on our side, we request you to write to us at support@zohosalesiq.com from your registered email. ### 2/5 — Slow and no possibility to sync with app for desktop. *2020-08-02, version 2.1.2* It is very slow and it would be great if it could sync with app for desktop. Especially missed chats. ### 3/5 — Bugs *2020-07-27* Poor experience for this new app. So many chat lines does not show here. We must have to see on website. Please urgent solve this issue. **Developer response:** Hello there! We're sorry to hear about the abnormality you encounter in the SalesIQ mobile app. In order for us to check this, we request you to send an e-mail to support@zohosalesiq.com from your registered email address elaborating on the issue in detail. ### 3/5 — Does not always notify you if phone is in lock screen *2020-05-14, version 1.8.4* I MISS so many chats because this stupid program puts my status to ‘idle’ and then will NOT notify me of an incoming chat!!!! Also I need to receive notifications on my Apple Watch when there is a chat request. Sometimes I walk away from my phone for a moment to do Something and I do not hear the new chat notifications. Notifications on Apple Watch would tap my wrist to let me know there is a new chat. *** update *** Apple Watch gets intermittent notifications sometimes but rarely. I usually have my phone in lock screen waiting for a text 99% of the time. And a lot of chats so not even notify me and are pushed to the CRM ### 2/5 — Need more features *2020-05-01* Very limited features, I wish they have more feature like other company providing **Developer response:** Hello, We request you to send us an email to support@zohosalesiq.com with the information about the features which you are looking for in SalesIQ mobile application. That would help us to assist you further. ### 3/5 — Ios app crashes sometimes *2020-03-13, version 1.8.3* We are experiencing some issues when we try to answer chats on our phone. Tbh re-installing app fixes issues most of the time. I think it’s about time for the developers to release some updates. ### 3/5 — Always good to know.... *2020-01-26* what country the visitors are coming from however it would be even better know what city and state. Hey here is an idea since you know the domain how about who the company is.....2 stars for the tech, 0 for the business intel. **Developer response:** Hello! We understand that you were unable to see the State and City of the visitors in your SalesIQ account and we would like to inform you that the advanced visitor tracking information is only available in the paid editions of SalesIQ in which the State and City of the visitor will be displayed. In the Free edition of SalesIQ, only the Country of the visitor will be displayed. If you wish to see the advanced visitor tracking information in your account with other cool automation features, please upgrade your account to the any paid of the editions of SalesIQ. Regarding your other query about domain and it's company name - SalesIQ has an integration with Clearbit (third party application) through which you can identify the visitors company, employee strength and other vital information based on their IP address and the domain/email address. This is also a premium feature in SalesIQ and can be accessed only in the paid editions of SalesIQ. For further queries, please write to us at support@zohosalesiq.com ### 4/5 — great but needs improvements *2019-11-04* im always getting chats 24/7. Anyway to be offline at night? Anyway to see the wishlist and cart? When someone doesn’t leave an email, should be able to communicate with, any idea? **Developer response:** Hello Steve! Yes, SalesIQ has a business hours feature in all the paid editions with which you would be able to configure the business hours for your account. When configured the Chat Widget on your website will go Online and Offline as per the configured time, you can also make the Chat Widget to hide on the website after the business hours. Currently with the help of SalesIQ's visitor tracking feature, you would be able to see the pages visited by the customers in your website and can monitor their actions in it. If the customer has accessed the Wishlist page or Cart page, you would be able to see that they have accessed it, but it won't be possible to see which all the products they have added to it. Regarding your final query - If the email address is not provided by the visitors in the pre-chat form, it won't be possible to contact them until they access your website again. So, we recommend you to make the name and email fields in the pre-chat form to be mandatory to collect all the visitors information in order for you to follow up later. You can mark the field as mandatory by going to SalesIQ Settings (web)-> Website(s) -> Select the website name -> Click "Live Chat Widget" -> Select "Chat Window" on the top left corner -> Fields -> Hover over the field in the Chat Window preview on the right and mark that field as mandatory. If you have more queries related to the product, we recommend you to drop an email to support@zohosalesiq.com from your registered email. We wish you happy selling with SalesIQ! Regards, SalesIQ Support ### 2/5 — No new chat notification *2019-09-09, version 1.8.0* Not receiving the pop up notifications when a new chat comes in. All notifications are enabled on the app and phone. Works on my android phone just fine though. ## Most critical reviews (10 lowest-rated) ### 1/5 — Why is it always laggy *2026-05-26* I’ve had the app for over 2 years and anytime I try to utilize it, the app is extremely delayed. From typing, to refreshing the app, everything is just slow and a miserable experience. 10/10 would not recommend 👎 **Developer response:** Hello, We sincerely apologize for the inconvenience and frustration you have experienced while using the SalesIQ app. We truly appreciate you being a customer for over two years, and we’re sorry that the app performance has not met your expectations. We understand how disruptive it can be when actions such as typing, refreshing, or navigating within the app become slow, especially when you rely on SalesIQ for your day-to-day activities. We would like to investigate this further and work towards resolving the issue. Could you please share a screen recording demonstrating the slowness and write to us at support@zohosalesiq.com . Kindly include your preferred time slots and time zone as well, so we can arrange a support call at your convenience and assist you personally. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We look forward to connecting with you and improving your experience with SalesIQ. ### 1/5 — It can be better *2026-03-02, version 2.10.15* I like to see in the daily reports 60 link not 5 it’s too short ### 1/5 — Frustratingly Slow and Unreliable on iOS *2025-04-01* Zoho SalesIQ is incredibly slow on iOS. The app frequently hangs, making it almost unusable. Chat responses take too long to load, causing delays in customer interactions. Overall, the performance is frustrating, and it needs serious optimization for iOS users. **Developer response:** Hello Utkarsh, We sincerely regret any inconvenience you may have experienced. If you continue to face slowness while accessing the SalesIQ application, we kindly request you to share a screen recording of the issue and write to us at support@zohosalesiq.com. Please also include your preferred time slots and time zone, so we can schedule a support call at your convenience. We look forward to assisting you further. ### 1/5 — Confusing *2024-05-09* Not a fan, freezes consistently. Alerts are all over the place. Recommend a different service. Website is good but app version is terrible **Developer response:** Hello Brandon, we're sorry to hear about your experience. Please let us know your concern by writing to support@zohosalesiq.com along with your convenient time slots and time zone to schedule a call and assist you further. ### 1/5 — Way worse than the Android Version *2024-01-18, version 2.8.1* I have constant issues with SalesIQ on my iPhone 13. It is the only app that is consistently laggy on Wi-Fi (with Fiber internet) and on 5G Cellular. Not just laggy from a slow internet connection though. As I have constant issues just trying to type in the app where my key presses become delayed by up to 10 seconds in between letters or numbers. This happens if I have apps in the background or not. I have wiped my phone, removed and reinstalled the app all to no avail. This is with just one chat being open, and no others. It has been this way since iOS 16 into iOS 17.3 Beta, so it’s not an OS issue either. If you can, just use the Android version of the app. ### 1/5 — Not helpful *2023-10-01* Bad **Developer response:** Dear SalesIQ patron, we apologize for your recent rating. To better comprehend your feedback, kindly email us at support@zohosalesiq.com using your registered email address. We'll investigate your concerns, and if it fall within our ability to rectify, we'll gladly assist you. ### 1/5 — Confusing *2023-06-12* Not a fan, freezes consistently. Alerts are all over the place. Recommend a different service. **Developer response:** Hello Brandon, we're sorry to hear about your experience. Please let us know your concern by writing to support@zohosalesiq.com along with your convenient time slots and time zone to schedule a call and assist you further. ### 1/5 — Hanging *2021-08-05* It's getting hung **Developer response:** We're sorry to hear about it! To help you resolve this, we request you to drop us an email to support@zohosalesiq.com from your registered SalesIQ email address. ### 1/5 — ZOHO Email appeals to kids *2020-09-01* ZOHO email is difficult to use and has a carnival childlike desktop on your computer. Not at all easy to use and definitely not suited for a serious business environment. If you like colored balloons and bubbles and next to no space to write your email text, then you’ll love ZOHO mail! Bring on the clowns! **Developer response:** Hello there! We're sorry to hear about your difficulties with the Zoho Mail application, but instead of posting in the Zoho Mail application, you have provided the feedback and rating for the Zoho SalesIQ application - a different application used for live chat and visitor tracking on the website. So, we request you to drop an email to support@zohomail.com and the Mail team will assist you with it further. ### 1/5 — iOS Crash *2020-03-06* This just crashes on iOS (multiple) iOS devices so there’s a bug in the iOS version.. all of my items are of course up to date and this has really been happening since 13 was released **Developer response:** Hi, We have released a new update (Version 1.8.4) in which the applications crash issue has been fixed. We request you to update your SalesIQ application to the latest version to resolve the problem. In case, if you face any such issues, please write to us at support@zohosalesiq.com with more details to check and assist you further. ## Most praised reviews (10 highest-rated) ### 5/5 — My review *2025-02-15* Proud to be part of the team constantly improving this powerful platform. We’re dedicated to providing the best app market data. Expect continuous updates and new features! Try it out and let us know what you think! ### 5/5 — Spontaneous *2024-03-18* Amazing app ### 5/5 — Improvements *2023-09-07* The platform overal is great. The app works fine too. There are some small details but we think we can work it out with the technical support. They have been very responsive. **Developer response:** Hello Mr. Barillas, we're sorry to hear about that! We understand that you would like to reach out to a visitor even if the bot has already engaged the visitor. This is one of the feature we're already working on and it will be available soon. We'd also like to let you know that point 2 can be achieved easily. You do not require multiple bots for a brand and you can deploy a single bot and use the criteria router block to make the bot work differently for each criteria/visitors. Also, you can deploy multiple bots in the same brand and to know how you can reach out to support@zohosalesiq.com. ### 5/5 — Satisfied *2023-02-10* Very good **Developer response:** Hi, Thank you for your great feedback and we wish you happy hunting with SalesIQ :) ### 5/5 — The latest update fixed the bug I was having *2020-07-28* I had left a one star review because the new interface update was causing SalesIQ to crash anytime I opened a chat, one of the updates that have come out since then has fixed this issue, so I wanted to adjust my view back. **Developer response:** Hello there! We're happy to inform you that we've released an update with the fix for this crash issue (Version 2.1.1). So, we request you to update your SalesIQ application in the App Store to get this resolved. Also, we request you to reconsider the rating if you're satisfied with the new update. For further assistance, you can contact us at support@zohosalesiq.com. ### 5/5 — Web site visit info *2020-07-07* Thank you for updating us re: our web site visit by the customers or someone else. Unique info , thank you !! **Developer response:** Hey there! Thanks so much for the positive feedback and love. Happy selling with SalesIQ! ### 5/5 — Fun and useful *2020-02-01, version 1.8.2* Love seeing when people hop on the site and where they spend time. ### 5/5 — App problem *2019-12-11, version 1.8.2* I love this app but since I got my new iPhone it no longer notifies me when I have someone on the shop. I am not sure who to contact to fix the problem. Bella’s@ blomand.net. Please contact me. ### 5/5 — Chat *2019-08-01* Great app, we use the chat and love it. **Developer response:** Hey there! Thanks so much for the positive feedback and love. Happy selling with SalesIQ! ### 5/5 — Great tool *2019-05-26* Great tool Thanks a lot Keep the good work **Developer response:** Hey there! Thanks so much for the positive feedback and comments.Happy selling with SalesIQ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*