# Zoomcar: Car rental for travel — user reviews > 299 indexed App Store user reviews of Zoomcar by ZoomCar, rated 3.80/5 from 1,205 ratings. - Source: https://appshunter.io/ios/app/zoomcar-car-rental-for-travel/id889910218/reviews - App overview in markdown: https://appshunter.io/ios/app/zoomcar-car-rental-for-travel/id889910218.md - Rating breakdown: 5★ 751 · 4★ 88 · 3★ 35 · 2★ 18 · 1★ 313 ## What do users think of Zoomcar? Overall sentiment: negative **Pros** - 🚀 Smooth app - 💡 Variety of car options - 👍 Affordable rental prices - 👍 Convenient doorstep delivery **Cons** - 🐛 Unreliable service - 🔍 Lack of customer support - 🚨 Fraudulent activities - 🤕 Poor car condition - ⏰ Delayed/cancelled bookings - 💰 Unfair charges and refund issues **Commonly reported bugs** - App crashes and bugs - Incorrect location and timing information - Issues with document verification **Most requested features** - Improve customer support channels - Enhance verification and car inspection processes - Provide better communication on booking changes - Streamline refund and dispute resolution ## Newest reviews (15 of 299) ### 2/5 — Only think for customer *2026-07-06, version 22.0.1* It’s just a customer oriented app thinks only for customer benifits not for host take 40% margin just little money left with host also only 250-300 km should be free then there should be a charge of 10-12 rupees per km you cannot take out service and maintenece cost ### 3/5 — Filters are not efficient *2026-05-10, version 20.7.0* I tried for airport delivery, but when I tried to book it’s not working as expected. Some cars are not available for airport delivery but still it’s getting listed. ### 2/5 — BHIM upi option not available *2026-05-09, version 20.7.0* Need more upi options ### 3/5 — Non resident booking difficulty *2026-02-02, version 20.0.1* Since I am a non resident, I found it very hard to book without validating through the digilocker process. ### 3/5 — Car rental experience *2026-01-23, version 19.7.0* Rental experience was just okay. My first time car rental went smoothly but I had to cancel the booking multiple times recently due to non availability of vehicle. ### 1/5 — Unreliable *2026-01-09, version 19.6.0* I had booked Zoom Car from Nagpur Airport, Host never responded for car delivery and there is no way you can get hold of Zoom Car customer service. Hosts kept cancelling the booking stating their cars are not in good condition. Pls do not use Zoom Car ### 3/5 — Refund and booking amount needs to be returned on time *2026-01-06, version 19.6.0* Booking amount should not be locked until hosts confirms the car. Many times host rejects booking and we need to manage with available options and booking amount gets locked and we will have to wait 7-10 days. ### 1/5 — Scam *2025-12-10, version 19.2.0* Worst app such a scam .first they let you pay then they just cancel the booking and they dont even refund you the funds .. after paying they say its non refundable ### 1/5 — Very bad customer service *2025-12-09, version 19.2.0* I uploaded my documents for verification more than a week ago. Have been calling customer service to get the documents verified. Same response from all reps that documents look fine, and we will mark the profile as verified within the hour. Nothing happens on the account after that. After attempting for 5 days, still no response. Reservation date is few days away. This is unnecessarily stressful and considering cancelling my reservations and looking at other alternatives. ### 1/5 — Scam *2025-12-04, version 19.2.0* They said refund issued but it never got into our bank account ### 1/5 — Review *2025-11-30, version 19.2.0* Worst customer care support ### 1/5 — Return time is not flexible *2025-11-30, version 19.2.0* I made a reservation for 12 days to pick up the car in the airport. I want to return 2 hours earlier that the return time shown in the booking. I called the host and he said he cannot do it and I should talk to Zoomcar. Zoomcar support has a few canned answers but no other support beyond that. What a joke. I am glad they have free cancellation. Hope cancellation works and I don’t have to dispute with credit card company. ### 1/5 — Host is. Fraud *2025-11-12, version 19.0.2* The car was in a bad condition, fast tag was had negative balance, stepny was not present, had multiple speeding tickets almost 10k( police caught and told).. this guy till u return the car will talk and then will block ur number once u return , Uday is a big fraud .. plz dont take his Brezza.. ### 1/5 — Worst *2025-10-28, version 19.0.1* Worst ### 1/5 — Unsafe to drive *2025-10-23, version 19.0.1* This car is unsafe to drive and needs lots of repair ## Most critical reviews (10 lowest-rated) ### 1/5 — 🚨 CRIMINAL SYNDICATE & CAR THIEVES - AVOID AT ALL COSTS! *2026-07-10, version 22.0.1* Zoomcar is running a massive organized crime syndicate and nexus with fake guests to steal vehicles! My first car (Nexon) crashed and has been rotting in their garage for 8 months since January. They maliciously closed my claim saying "checklist not filled". How on earth can a host fill a drop checklist when a crashed car never reaches the drop location? It's a pathetic excuse to avoid payouts! It gets worse. For my second car (Thar), I explicitly CANCELLED the booking twice suspecting fraud. Yet, Zoomcar forcefully allocated it, and their own customer care bypassed me to start the trip for the guest! That guest turned out to be a hardcore criminal who mortgaged my car the very next day and is currently in jail for a rape case! Zoomcar claims they do "ID verification" but they literally hand over your cars to rapists and dacoits. Both my cars are gone. I am fully prepared and proceeding with massive legal action against them for heavy compensation. They will pay dearly for this. DO NOT LIST YOUR CAR HERE, THEY WILL STEAL IT! ### 1/5 — Terrible SCAM *2026-06-29, version 21.1.0* Do not rent. They will charge you a large deposit and never give it back to you. ### 1/5 — Worst case scenario *2026-06-22, version 21.1.0* Couldn’t even do the verification for myself. ### 1/5 — robber *2026-06-19, version 21.1.0* didn’t returned security deposit ### 1/5 — Hard to find support options *2026-05-25, version 21.0.0* Really hard to find any support . No options on app to contact anyone ### 1/5 — Worst Car rental app.. *2026-05-02, version 20.6.0* STAY AWAY ITS A SCAM APP..I booked a car and paid 21144 for the booking firstly it was showing car will arrive at 9am then after paying the money it said car will arrive at 4pm.. I waited at the airport with my old mum,wife and 2 kids.. Called the support more than 15times no help at all..all the customer service reps were rude and kept on disconecting the call abruptly.. Car arrived at 4pm but could’nt start a trip as the support kept declining my genuine documents.. I am a tourist and provided my Indian DL, aadhar card, international DL also my international drivers permit but they kept declining and gave no reason. The booking still shows under verfication. I had to hire a different car from a nearby rental and continue my trip to Munnar.. PATHETIC APP..PATHETIC CUSTOMER SERVICE.. I NEED MY FULL REFUND.. ### 1/5 — Not give back refund *2026-03-14, version 20.3.2* Do not book car it is scam not going refund back ### 1/5 — Terrible horrible and miserable *2026-03-01, version 20.1.0* Tried Zoomcar for the first time for my trip from the US to Kolkata. Time zones changed after booking. Horrible app terrible host and miserable customer support. Never coming back again!! ### 1/5 — Not give back refund *2026-02-24, version 20.1.0* Now give back refund ### 1/5 — Renting *2026-02-14, version 20.0.1* Worst experience as the car was swapped by the owner using zoomcar app. and no responsibility was taken byvthe zoom car. ## Most praised reviews (10 highest-rated) ### 5/5 — Very good host *2026-06-21, version 21.1.0* I must say I was skeptical, but whole experience was very smooth, host was super responsive and very knowledgeable. I highly recommend using this car and other cars from Smt Sadhana Devi. ### 5/5 — Good *2026-03-10, version 20.2.0* Easy to book and offered great discounts. ### 5/5 — Zoomcar *2026-01-14, version 19.6.0* Very useful app ### 5/5 — Value for the money *2025-12-01, version 19.2.0* Good maintained car ### 5/5 — Had a good experience *2025-12-01, version 19.2.0* Even though my booking cancelled at the last moment with another car, zoom car suggested the best within no time. Thank you ### 5/5 — Self drive zoom car *2025-10-12, version 18.7.0* It’s smooth app. Variety of options to choose car from low budget to high. Better than other self rental company so far for me. ### 5/5 — 14 *2025-09-14, version 18.5.0* DJ ### 5/5 — Great cars *2025-07-24, version 18.1.0* Timely availability of latest cars.. good customer service team as well. ### 5/5 — Excellent *2025-06-02, version 17.3.1* The best car rental platform ### 5/5 — Chandra *2025-04-29, version 17.0.1* Good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*