# zooplus: Your Pet Shop at Home — user reviews > 154 indexed App Store user reviews of zooplus by Zooplus SE, rated 4.79/5 from 111,085 ratings. - Source: https://appshunter.io/ios/app/zooplus-your-pet-shop-at-home/id582639260/reviews - App overview in markdown: https://appshunter.io/ios/app/zooplus-your-pet-shop-at-home/id582639260.md ## Newest reviews (16 of 154) ### 4/5 — Mostly good *2026-09-02, version 36.0.0* Mostly good but adding items to a subscription is difficult. Would be good to be able to donate points without having to have items in the basket. ### 4/5 — Cat food convenience *2026-08-13, version 35.8.1* I love that I can find the best ingredients for my cats. Instead of shops rubbish ingredients. Cats need better!! ### 4/5 — Reliable and good *2026-08-04, version 35.8.0* I like Zoo Plus, however, the website isn’t as easy as it needs to be for those of us who are Neurodiverse. Different things popping up all over the place makes me want to give up. Apart from that it’s good! ### 2/5 — Website *2026-08-01, version 35.7.0* Awful website freezes all the time ### 4/5 — Not a bad site *2026-07-27, version 35.7.0* The site is pretty good. Prices can be quite good. There’s a lot of plastic in the packaging and delivery can be very sketchy although they do use Evri so that’s probably why! You collect points on each purchase which can be quite handy. ### 3/5 — Great product; tricky site *2026-07-26, version 35.7.0* The product and service from zooplus have always been great. Accessing my account on the site was a very tricky process though. ### 2/5 — Product range great, website difficult to navigate *2026-07-20, version 35.7.0* I really do not find the website user friendly but persevere as the product range is so wide, ### 5/5 — Easy way to order dog food *2026-07-09, version 35.6.0* Very large choice of food, treats, and toys for pets. Easy to add a favourite list to then re-order. Reliable and on rare occasions varies of problem very good, friendly, efficient customer service. Have been using it for years. ### 5/5 — The best *2026-07-09, version 35.6.0* This is my second order with this site now and it’s so easy to use and great rewards and great prices for the dog food . I have joined the rewards club now for money off every order and special offers . Great site and very happy with prices . ### 5/5 — A lot of cat food options *2026-07-08, version 35.6.0* I get my cats specialist dietary food here because it’s SO much cheaper than the local vets and my cat actually like it. ### 5/5 — Excellent service & products *2026-07-05, version 35.5.0* I have been shopping with Zooplus for a few years now, it makes pet food shopping easy. They have a great choice of food & treats & delivery is quick. ### 4/5 — Bad at applying discounts *2026-06-29, version 35.5.0* Offers a discount, the has issues at checkout and removes discounts. Poor performance.. ### 3/5 — Difficulty in making payment *2026-06-29, version 35.5.0* The system would not let me access PayPal. I prefer this method of payment due to the additional security. No withstanding this, the pricing of the goods on this site are very competitive, which would have been due 5 stars. ### 5/5 — Excellent service *2026-06-28, version 35.5.0* Always delver in time and always have items I need in stock. Rewards system is excellent and keeps my cats in dreamies !!! ### 5/5 — The one i go to *2026-06-28, version 35.5.0* Have shopped with zooplus for years and will continue 😻 ### 5/5 — Value *2026-06-26, version 35.5.0* Always get my products from here for cat food great choice for my 3 fussy eaters ## Most critical reviews (10 lowest-rated) ### 1/5 — No £10 off as advertised! *2026-08-11, version 35.8.1* I downloaded the app as it clearly states £10 off for new app customers, yet surprise surprise when you enter the code at checkout it has been ‘deactivated’. So I’ll shop elsewhere thanks ### 1/5 — Confused.Com *2026-08-05, version 35.8.0* Totally and utterly confusing website. A degree in computer science is needed just to order. Too many windows,far too many sub windows. Ok if your u derstsnd all the gobbledegook,not what is needed for more mature individuals. Avoid if you can,I certainly will from now on. ### 1/5 — Good luck, they use Evri. *2026-07-24, version 35.7.0* Don't bother, your delivery will either arrive a week late or not at all because they are now using Evri as their courier. ### 1/5 — PayPal not working *2026-07-20, version 35.7.0* Frustrated that I couldn’t use PayPal as I like to pay in 3 for the dog food as it’s so expensive. ### 1/5 — The saddest, most inefficient app *2026-06-13, version 35.4.0* The user interface is abysmally unintuitive, filters work about half the time, buttons regularly don't respond and the app is painfully slow. I bet it wasn’t cheap to make though lol My fave at the moment is receiving a "Thanks for contacting customer service" message immediately followed by an error saying my message couldn't be sent. A surprisingly poor user experience from an app that feels unfinished and poorly tested. Deleted ### 1/5 — Spam *2026-04-21, version 35.0.1* Spamming me everyday with nonsense notifications won't make me buy stuff from you more often than I need. Deleting this app and never gonna buy anything more from you. ### 1/5 — Awful *2026-04-18, version 35.0.1* Dreadful web page, and I have been with you four/five years. ### 1/5 — Doesn’t like mobiles *2026-04-13, version 35.0.1* Don’t like the app at all , not good on mobiles and searching for something it’s never ther goood Stuff hidden ### 1/5 — £10 discount not available *2026-04-11, version 35.0.0* Encouraged to order via the app and get a £10 discount on your first app order but no code obviously available so rather disappointed. ### 1/5 — Next day delivery *2026-03-02, version 34.2.0* States if ordered before 3pm you can have it delivered the next day, you pay £1.99 for this. Selected this option, only gave me two days later onwards as an option. My order was placed at 10.41 am! I hate companies that state one thing and don’t deliver. ## Most praised reviews (10 highest-rated) ### 5/5 — Great place to buy dog food *2026-08-27, version 36.0.0* I have used zooplus for many years now. They have a great service and have the best price on dog food that my dogs eat. If there is an issue their customer service is always on the ball and very helpful. I highly recommend them! ### 5/5 — Best shop ever *2026-08-22, version 36.0.0* Honestly been using this app for over 6 years, hands down best place for me to bulk buy my cat food considering ive got 5 cats. Look up for discount codes as you always get freebies and i went for the saver plan as it saves me over £60 a year!! ### 5/5 — Works *2026-08-06, version 35.8.0* Works good ### 5/5 — Great for Renal Pets *2026-08-06, version 35.8.0* I now have a renal dog (I have had a renal cat in the past). The variety of dry and wet renal food means my dog is not stuck with just a couple of choices. ### 5/5 — Great stuff *2026-08-04, version 35.8.0* Always have a good selection and the delivery is quick. Amanda ### 5/5 — Zooplus *2026-07-29, version 35.7.0* Wonderful service every time I order Thankyou Mrs Linda Ward x perfect ### 5/5 — Online Ordering *2026-07-26, version 35.7.0* Royal Canin Wet Dog Food is the only product I buy. I’ve used it for a few years now. I started using it when my dog was having stomach issues. I’ve used it ever since and it has cleared the issue up. The ordering and delivery is so easy and quick. I can order and it’s always in my door step a couple of days later. ### 5/5 — Handy for multiple pet purchases *2026-07-22, version 35.7.0* Easy app to use, occasionally won’t log me in but otherwise never had a technical issue. Good value on bulk buying and delivery is usually within a couple of days. I always check prices with supermarkets etc as they can be cheaper when they have offers on, but Zooplus have better stock for specific brands. Whenever I’ve had an issue with an order, customer services have been very helpful and sorted it out. ### 5/5 — Fantastic *2026-07-16, version 35.6.0* Amazingly wonderful ### 5/5 — Great service and prices *2026-07-16, version 35.6.0* I have my cats 14years now! I always bought food and toys and everything they need from this website! Service is great and quick delivery! They have soo many varieties in good brands and they always delivered quick and good conditions using a good delivery company! Keep up the good work! Thanks! I’ve told everyone! You have more many customers thanks to us too! 🤣 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*