# zTrip — Black Car and Taxi Service

> Hybrid rideshare and taxi service with no surge pricing and flexible payment. (iPhone/iPad app by Transdev North America, INC.)

- Source: https://appshunter.io/ios/app/ztrip/id559861547 (this page in markdown: same URL + `.md`)
- Developer: [Transdev North America, INC](https://appshunter.io/developer/1364200718)
- Category: Travel, Productivity
- Price: Free
- Rating: 1.88/5 from 417 App Store ratings · 135 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 199 MB
- Languages: Albanian, Bulgarian, Catalan, Croatian, Czech, Dutch, English, Finnish, French, German and 7 more
- Released: 2012-09-28
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ztrip/id559861547/reviews.md

## What is zTrip?

zTrip
Need a ride? Take a zTrip.
Finally, the perfect hybrid between rideshare and taxi! 
•	You can now have it all!
•	No surge pricing
•	Book in advance
•	Choose your favorite driver
•	ADA Wheelchair service
•	Verified in-person background checks
•	Branded vehicles for your safety
•	Free cancellations
•	Split payments
•	24/7 live customer service


zTrip makes getting a ride easy. 
No more chasing your driver down the street or waving your phone in the air.  You can always order a ride through the app.  But when we’re right outside, just hop in.

Join a community of hundreds of thousands of riders and drivers across the country, who have decided to zTrip for a safer, more consistent and reliable choice for transportation.

Download the zTrip app today and let’s ride.

By downloading the zTrip app, you agree to: 1. Receive communications from zTrip, including push notifications. 2. Allow zTrip to collect your device’s language settings. You can opt out of receiving push notifications through your device settings.

## Key features

- No surge pricing
- Book in advance
- Multiple payment options
- Choose favorite driver
- ADA Wheelchair service
- Verified drivers
- Free cancellations

## What do users think of zTrip?

Overall sentiment: negative

**Pros**

- 🚀 Reliable service
- 💡 Ability to pay with cash
- 👍 Reasonable pricing

**Cons**

- 🐛 Unreliable app performance
- 🕰️ Long wait times for drivers
- 🚫 Drivers not showing up
- 💰 Overcharging and hidden fees
- 🗣️ Poor communication from drivers
- 🤖 Unhelpful customer service

**Commonly reported bugs**

- App crashes frequently
- Issues with account creation and login
- Inaccurate ride pricing and billing

**Most requested features**

- Add driver photos and vehicle details to app
- Improve notification system for ride updates
- Provide better accountability for drivers

## Recent user reviews (10 of 135)

All indexed reviews: https://appshunter.io/ios/app/ztrip/id559861547/reviews.md

### 1/5 — Late

*2026-05-23, version 38.1.9*

ETR said 17 minutes and it turned into an hour.

### 1/5 — 1:30 min wait

*2026-05-23, version 38.1.9*

Waited for 1:30mins and still couldn’t get a taxi. Definitely will not use again.

### 1/5 — Never reliable

*2026-05-21, version 38.1.9*

I can never ever find a ride with this. I’ve waited up to an hour to get a driver to accept my request and still…. It’s so much easier to just go with uber and the prices are about the same. Uber is so much more reliable than this company. I would not recommend anyone this company.

### 1/5 — ZTrip is a waste of time and money

*2026-05-11, version 38.1.7*

I have tried to book a ride since the app updated but it’s not letting me do it

### 1/5 — 0 stars

*2026-05-09*

if i could give this app 0 stars, i would. i cant even say i fully used the app that much because you dont even get the chance to get a car even if theres literally 3 of them right in front of you. in the VERY RARE cases of getting a ride, they usually dont speak to you and are very short. the driving is fine for some, but most of the time its just awkward. but again, thats IF you even get the ride. ive waited about 30 mins to an hr for a ride, even when there were 2 of the vans right in front of where i needed to be picked up at.

### 1/5 — Frustrating

*2026-05-08, version 38.1.2*

I’ve been trying to see if I can schedule a ride and it constantly reverts back to blank lines.

### 5/5 — Nice Improvement

*2026-05-05, version 38.1.2*

I’ve used Ztrip in multiple cities for work travel.  The new app is easier to use.

### 1/5 — User interface

*2026-05-03, version 38.1.2*

Idk what happened but the app actually sucks now. It’s genuinely unusable and inconvenient

### 1/5 — Zero if I could

*2026-05-02, version 38.1.2*

Simple. Stay away. Very unprofessional drivers who immediately ask for a tip way before completing the ride.

### 1/5 — Updated app is non-functional

*2026-05-02, version 38.1.2*

This updated app has bugs galore. I perfect example of what wasn’t broken was fixed and broken.

## Frequently asked questions about zTrip

### What is zTrip?

zTrip is a transportation service that blends the convenience of rideshare apps with the reliability of traditional taxi services. It aims to provide a safer and more consistent travel experience for users.

### What are the key features of zTrip?

Key features include no surge pricing, the ability to book rides in advance, and flexible payment options such as cash, in-app payment, or credit card in the car. Users can also choose their favorite drivers, benefit from ADA wheelchair service, and enjoy free cancellations.

### How much does zTrip cost?

The app itself is free to download and use. The cost of the ride will depend on the distance and time of travel, but the service explicitly states there is no surge pricing, offering a more predictable fare.

### Is zTrip available in my area?

zTrip operates across the country, serving hundreds of thousands of riders and drivers. Specific availability can be checked through the app or by visiting their website.

### What makes zTrip safer than other ride services?

zTrip emphasizes safety through verified in-person background checks for all drivers and the use of branded vehicles. This provides an extra layer of security and identification for passengers.

## Version history (last 5 releases)

### 38.1.10 — 2026-06-02

Completely new app with a full redesign

### 38.1.9 — 2026-05-19

Completely new app with a full redesign

### 38.1.8 — 2026-05-12

Completely new app with a full redesign

### 38.1.7 — 2026-05-09

Completely new app with a full redesign

### 38.1.2 — 2026-04-28

Completely new app with a full redesign

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## More apps by Transdev North America, INC

- [SuperShuttle](https://appshunter.io/ios/app/supershuttle/id376771013)
- [ExecuCar](https://appshunter.io/ios/app/execucar/id1315148093)

All apps by Transdev North America, INC: https://appshunter.io/developer/1364200718

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*