# Zumba - Dance Fitness Workout — user reviews > 287 indexed App Store user reviews of Zumba by Zumba® Fitness, rated 4.90/5 from 12,804 ratings. - Source: https://appshunter.io/ios/app/zumba-dance-fitness-workout/id6447769025/reviews - App overview in markdown: https://appshunter.io/ios/app/zumba-dance-fitness-workout/id6447769025.md - Rating breakdown: 5★ 11,854 · 4★ 648 · 3★ 131 · 2★ 23 · 1★ 148 ## What do users think of Zumba? Overall sentiment: positive **Pros** - 🚀 Great workout app - 👍 Easy to use - 💃 Fun dance classes - 🏠 Convenient for home workouts - 🔍 Helps find local classes - 🕺 Motivating instructors **Cons** - 🐛 Connectivity issues - 🔍 Limited content without subscription - 💰 Expensive subscription - 🔒 Difficult to cancel subscription - 📺 Small screen size on mobile - 🕰️ Inconsistent workout tracking **Commonly reported bugs** - App crashes or freezes - Login/account issues - Trouble casting to TV - Inaccurate workout tracking **Most requested features** - Add stretching/cooldown to classes - Improve Chromecast/TV compatibility - Offer more free content - Improve customer service and refund policies - Provide more variety in music and class styles ## Newest reviews (10 of 287) ### 4/5 — LOVE ZUMBA *2026-08-16, version 4.3.0* I love Zumba and these classes but I’m having hard time access to these classes because the app is kind of difficult. The first page that always comes up is sharing my classes but I can’t get away from that issue. Even on my smart TV I try to access the class and it say’s it’s not available.I don’t know if I’ll subscribe again because I feel like I keep spending so much of my time trying to access the class. ### 3/5 — App Crashes *2026-07-20, version 4.2.1* The workouts are amazing but there are too many bugs with the app that cause it to crash, not sync, or miscount workouts. ### 4/5 — So far so good *2026-07-16, version 4.2.1* I knocked one star off because the majority of the dance classes are 50 mins long. I prefer 30 and I wish they had more shorter durations when time is limited. Otherwise, I love it. I’m only doing the cardio dance moves now until I get more equipment to join on some of the weighted classes. ### 3/5 — Great instructors but music is meh *2026-07-03, version 4.1.1* The instructors are good but the royalty free music is not the hype. I would pay a little extra for listening to popular or top hit music. ### 3/5 — Did something change?? *2026-07-02, version 4.1.1* I LOVED my zumba workouts but now on my fire TV there is a serious lag between the actions on TV and what the instructor is saying and doing. Its weird and just started this week. Trouble shooting and chats with zumba ai did NOT help. So I tried to put the app on both a MAC and an HP and could NOT get either to work. I really dont want to look at a tiny phone to workout so am frustrated that the lag is consistent on all zumba classes. What happened? Cables are not loose. I have reset multiple times. ### 5/5 — My favorite way to move my body! *2026-06-06, version 4.0.4* I love Zumba! So great for cardio but also for strength! There are a lot of different workouts at different levels if you deeply explore the app. I’m adding weighted arm bands soon to tone my arms more while dancing. Yay endorphins and strength! ### 1/5 — Do not use this app *2026-06-05, version 4.0.4* It’s clunky and the company does not warn you when they auto renew. Terrible customer service and refusal to refund me. ### 5/5 — Ecem awesome *2026-06-01, version 4.0.4* Every class I have done with Ecem is wonderful. I love her as a teacher. ### 5/5 — Zumba always makes me smile *2026-05-30, version 4.0.3* I catch myself smiling in a little space in my house. My heart feels full of joy every time I do Zumba. I do not know of any other workout in my past athlete life that I do that. Thank you Zumba for making me healthy physically and mentally. ### 5/5 — Nostalgia *2026-05-30, version 4.0.3* I have loved Zumba for years!!! It kind of disappeared for a bit and nothing has been like it!!! The app has brought it back. I swear true nostalgia sets right in!!!! Suddenly I’m not 50 I’m 25 again!!! I do wish there was more freedom with the classes. It’s an app… it would be awesome if you could build your own class… even mix instructors …but maybe one day. It also list local live classes…my work schedule doesn’t make those possible …but I man I wish!!! It’s def worth the money! I literally dance in my living room everyday before I face the world. No better way to ensure I face it smiling!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor Customer Service *2026-08-02, version 4.2.1* Cancelled my subscription before the free trial ended. Saw confirmation of cancellation on the website, and unfortunately it did not register with me that I didn’t receive an email confirmation as well. Zumba charged me the full annual price and when I reached out for assistance refund got some generic stonewall response about how they couldn’t refund me because the payment already processed. Mind you, I emailed them less than an hour after my account was billed. Customer service refuses to work with me and I haven’t been able to receive any of my money back. ### 1/5 — Ruim *2026-07-06* suporte não responde!!! vc manda email, manda mensagem no chat, não tem retorno, fiquei extremamente triste com o app **Developer response:** Lamentamos que essa tenha sido sua experiência. Gostaríamos de esclarecer que não oferecemos suporte por chat. Nosso canal oficial de suporte para o aplicativo Zumba é o e-mail zumbaapp@zumba.com. Temos muito orgulho em responder aos nossos clientes o mais rápido possível. Por favor, entre em contato conosco pelo endereço zumbaapp@zumba.com. Estamos aqui para ajudar. ### 1/5 — Terrible Customer Service *2026-07-03, version 4.1.1* *Edit: Work on your customer service skills! I don’t appreciate your condescending reply. You were not clear in the terms of your subscription details so maybe you should work on that instead of talking down to your customers!! And I would like to add that I don’t believe for a second that you will share details with your team nor do you care. You already have my money so you got what you wanted. This app is something I will never use and I will never recommend to anyone. They don’t let you do a free trial for a weekly subscription-only a yearly-which I think is shady on its own. I thought I had one more day to cancel and cancelled within a short time after apparently being charged and customer service refuses to budge! Awful in my opinion. This is ridiculous as I have had apps in the past that will refund you if this happens. This app seems to only be in it for the money. I didn’t get much use out of the trial and now I’m out $100 for no reason. ### 1/5 — Poor customer service *2026-07-02, version 4.1.1* This company has poor customer service. I cancelled my subscription the first day they charged me. They did not offer a refund even though I requested a refund on the same day they took the payment. I accidentally waited one extra day to cancel after the trial and now I’ve paid for a full year of a service I won’t use. I do not recommend this company or app. ### 1/5 — Total rip off, zero stars. *2026-07-02, version 4.1.1* Interface does not allow you to cancel subscription. Do not recommend a membership. The app will say it is canceled but you will be charged a year later anyway. Not worth the money. Dishonest company and policies. They tell you to contact them and refuse to fix the situation and give you a refund. ### 1/5 — Doesn’t work on an iPad and now they want to change me full price *2026-07-02, version 4.1.1* Don’t waste your time! ### 1/5 — Total rip off, zero stars. *2026-06-28, version 4.1.1* Interface does not allow you to cancel subscription. Do not recommend a membership. The app will say it is canceled but you will be charged a year later anyway. Not worth the money. Dishonest company and policies. ### 1/5 — You can’t cancel *2026-06-18, version 4.0.4* There is no way to cancel and they keep trying to charge my card. ### 1/5 — Beware if u Cancel .. They keep charging monthly *2026-06-17, version 4.0.4* After i canceled i was getting charged for few month and no refund was made … HORRIBLE CLASSES, BORING AND SLOW .. ### 1/5 — TRASH *2026-06-08, version 4.0.4* After having the app for a year. I was not given any advance notification when my subscription would be renewing. When I tried to cancel via the app it told me I had to cancel via the App Store or website. I checked the App Store no subscription for Zumba. When went to the website it said there was no account linked to my info. I ended up being charged. I called customer service who said they couldn’t help me as they don’t deal with those issues only info on becoming an instructor. The only way to reach anyone was via email. So I email and get the well it’s policy not to give refunds as there was no cancellation. Couldnt cancel cuz the software sucks. This company is trash and so is the software. What company doesn’t send a reminder before charging a $100 YEARLY fee??? Then no refund regardless of the issue. ## Most praised reviews (10 highest-rated) ### 5/5 — Ótimo! *2026-08-10* Tem sido excelente **Developer response:** Muito obrigada pela sua avaliação de 5 estrelas! Ficamos muito felizes em saber que sua experiência com o Zumba App tem sido excelente. Continue dançando e aproveitando cada momento! ❤️ ### 5/5 — Best Thing Ever! *2026-08-07, version 4.2.2* I wish I had lost weight. That would be nice. However for sure I feel so much better. I am in better shape and it’s also amazing for mental health. It is easy to get motivated to do a work out because I know how much better I will feel when I’m done.joining the Zumba app is truly one of the best things to happen to me. After 8 months of regular use 11/10 would recommend! ### 5/5 — Love this program *2026-07-26, version 4.2.1* I love the classes and how much variety there is!!! So fun ### 5/5 — Best Zumba experience *2026-07-13, version 4.2.0* Wish your in person classes were in Toronto Canada ### 5/5 — Awesome and convenient *2026-07-04, version 4.1.1* The app is exactly what I hoped it would be. I have only done a couple of classes so far but am very impressed. The instructors guide you exactly as they do in an in-person class. It is a full class, no adds breaking it up as in many other fitness apps. I’m getting great workouts and it’s a blast. The subscription price is about 1/3 of what a gym membership would be, not to mention adding the convenience of being able to do a class anytime I can fit it in. I’m not at the mercy of the gyms class schedules and their weird times. If you enjoy Zumba, and are looking for a way to do it at home, I highly recommend the app! ### 5/5 — Cancel app *2026-06-30, version 4.1.1* Impossible to cancel after registering and finding out fee ### 5/5 — Right knee bone on bone arthritis *2026-06-29, version 4.1.1* Can’t do lunges ### 5/5 — Dance Party=Best Workout!! *2026-06-27, version 4.1.1* Absolutely incredible! Love the positivity and all the moves and levels. Something for every age and stage. There’s just no other workout like Zumba. ### 5/5 — Beezy Zumes! *2026-06-26, version 4.1.1* Love this app and ability to save my favorites as well as pop my classes right into my daily calendar! ### 5/5 — Love it! *2026-06-09, version 4.0.4* I’ve loved Zumba for a long time. But the classes around were scarce or I had to join an expensive gym. But no more! This app is o worth the money. This class is particularly fun and challenging. I’ll exercise to Thai many, many times before I even think about getting bored with it. The leader is so engaging and the movements more fun than work. I love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*