# Zurich Loving Life — user reviews > 20 indexed App Store user reviews of Zurich Loving Life by Zurich Insurance Company Ltd, rated 2.29/5 from 45 ratings. - Source: https://appshunter.io/ios/app/zurich-loving-life/id1273065777/reviews - App overview in markdown: https://appshunter.io/ios/app/zurich-loving-life/id1273065777.md ## Newest reviews (3 of 20) ### 1/5 — Can’t login *2022-04-22* Updated app but can no longer log in even if I reset password. **Developer response:** Hello, Sorry to hear you are having trouble logging in, if this is still the case, please send us an email so we can assist zurichlovinglife@frequentvalues.com.au ### 1/5 — Worse than before *2022-04-21* New refreshed app but login details are not provided. Waste of time. Should be better coordinated **Developer response:** Hi there, oh no, sorry to hear you can't login. If you're still having issues accessing your account please send us an email so we can assist zurichlovinglife@frequentvalues.com.au ### 1/5 — Very Poorly Implemented *2022-04-21* Whoever developed this has no idea how to develop iOS apps. Woeful design and no use of best practices. There are so many issues but here are a few: - name fields don’t auto capitalise - email fields don’t auto-trim and so show invalid status because of a trailing space which is there because the field is not correctly identified as an email type and auto-correct is turned on - selecting a suburb in another city to look at the offers there doesn’t stick and it’s very difficult to get the filters to work. - auto-correct set on too many fields where it doesn’t make contextual sense to have it which causes issues with input - there are many more issues with this app which has clearly been developed without any UX considerations. Doubt very much if it was even developed using native iOS tools. Fees more like they have used a poor write once use everywhere tools which plays to the lowest common denominator in usability. As a former CIO of Zurich and a developer myself I’m incredibly disappointed that this app has been released in this state. **Developer response:** Hi Jordan, thanks so much for your detailed feedback, we appreciate the time you put into this. We've passed this across to our team and some of these issues have already been addressed for upcoming releases. If you have any other feedback, please don't hesitate to get in touch, we are always looking to improve the user experience and genuinely value feedback. zurichlovinglife@frequentvalues.com.au ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrating *2026-01-10* My husband and I find this a difficult and frustrating app to navigate. ### 1/5 — Not everyone lives on Sydney *2024-06-08* Complete ignores the location you add in and ‘my location’ in the map takes you to Sydney regardless of where you are…I’m about as far away from Sydney as you can get ### 1/5 — Worst app *2022-11-02* This used to be good and we loved having the Zurich/entertainment book. However this update is a disaster. It constantly crashes, doesn’t load etc etc. the search area is always off directing me to somewhere 700 kms away? I’m Sydney or nsw. Such a shame as have been a long time user but just can’t use the anymore. Go back to the old one please. ### 1/5 — App only works over wifi *2022-08-08* Unlike the old app that actually worked over mobile data, the current app only works on wifi (even though I have explicitly allowed the app to use mobile data in the iOS settings). Makes it very difficult to use the offers. Please fix asap!!! ### 1/5 — Useless *2022-07-15* I can’t log in to the new app. Have emailed but the response was not helpful. All the while I’m not able to take advantage of the vouchers. Very frustrating. ### 1/5 — Nightmare of an app *2022-07-07* The worst app I have come across. Keeps coming up with errors and then says I don’t have internet connection (when I do and all other apps on my phone work). I have never had a response from the “support” team email ever. You should get a refund from whoever designed this app for you. ### 1/5 — App doesn’t work *2022-07-06* App keeps saying “it’s seems you aren’t connected to the internet. Please check your internet connection and try again”. I’m definitely connected to the internet- this is an app issue that needs resolving. ### 1/5 — This app is broken *2022-05-16* Comes up with “you don’t have an active subscription for Zurich loving life”. Have to enter email and password again. Doesn’t remember your details. Very frustrating when it takes too long to get into the app when it should be a very simple process! ### 1/5 — Awful *2022-05-04* Previously I could log in and the previous app was woeful but at least it worked! Now you try to log- in but can’t.. then try to reset your password but doesn’t let you and doesn’t send a reset link to your email. Surely at this stage of technology you can develop an app that works properly? **Developer response:** Hello, oh no, sorry to hear you can't login. If you're still having issues accessing your account please send us an email so we can assist zurichlovinglife@frequentvalues.com.au ### 1/5 — Should have tested the new app before update *2022-04-23* Should have tested the app more thoroughly before launching an update in the lead up to the long weekend. Service down. Passwords cannot be recovered. User loses from this **Developer response:** Hi, so sorry to hear that you've been unable to use the up over the long weekend - that would've been very frustrating. If you're still having issues, please get in touch with us directly so we can assist: zurichlovinglife@frequentvalues.com.au ## Most praised reviews (7 highest-rated) ### 5/5 — Great app *2018-10-03* Awesome deals and bargains !!!! Easy to use **Developer response:** Thanks for the feedback Adrienne! ### 4/5 — Not able to login? *2019-10-18* Why give us a free app that we need an account for? Downloaded it, and on opening it asks me to login with my registered account? ### 3/5 — Needs a UX consultant And needs to work more than 5 minutes *2022-04-21* Onboarding doesn’t work with password managers. It should choose my region from my previously entered postcode. App only worked for a few minutes before it didn’t. All I get is the spinning wait gif. Restarted a few times before I gave up. **Developer response:** Hi there, thanks for your feedback on the postcode and region select, we've passed this feedback across to our team and will look into this for future releases. If you're still having issues using the app, can you please send us an email and our team will assist you zurichlovinglife@frequentvalues.com.au ### 2/5 — Annoying auto logout *2025-01-01* App is easy to use etc. but the provider logs you out after a set number of days (always at the most inconvenient time … as you’re about to look for a deal). It makes the app less appealing and I eventually give up on it. ### 2/5 — Location Services *2022-08-22* Traveller with Perth registered as my home location. While currently in Brisbane the change of location option is not opening options for anything other than Event Cinemas. ### 2/5 — Not working *2022-07-01* I keep getting a message that I’m not connected to the internet. Any advice on how to fix the problem ### 2/5 — Not as good as the old app *2022-06-22* Very buggy. Different issues every time I try to use the new app. The latest is telling me I’m not connected to the internet when I am. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*