# Birdeye vs CallRail

The clearest difference is review sentiment: Birdeye at 52% against CallRail's 10%. Birdeye also leads on update cadence (weekly vs every 4 weeks) and ratings volume (510 vs 37). CallRail's advantage is rating (4.6 vs 4.3). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

CallRail holds the better App Store score, 4.6 against 4.3. That said, the two scores are not equally well evidenced: Birdeye has 510 ratings behind it against 37, so its average is the more settled of the two. Written reviews complicate that: 52% of Birdeye's written reviews are positive against 10% of CallRail's, so the app with the better star average is not the one people write more warmly about.

Birdeye ships an update weekly, CallRail every 4 weeks. Both last shipped on October 24, 2026.

## The numbers

| Metric | Birdeye | CallRail |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.3 (510 ratings)](https://appshunter.io/ios/app/birdeye/id1000915473/reviews) | **[4.6 (37 ratings)](https://appshunter.io/ios/app/callrail/id1040169819/reviews)** |
| Number of ratings | **510** | 37 |
| Positive reviews | **52.0% of reviews** | 10.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 4 weeks |
| Monetization | Freemium | Freemium |
| Size | 147 MB | 48 MB |
| Requires iOS | **15.6** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Birdeye Inc.](https://appshunter.io/developer/1000915472) | [CallRail, Inc.](https://appshunter.io/developer/1040169818) |

## What reviewers say

### Birdeye

[App page](https://appshunter.io/ios/app/birdeye/id1000915473)

This platform helps multi-location businesses grow by automating customer acquisition. It offers tools for collecting reviews, managing leads, sending surveys, and texting customers, all from a single interface. Enhance your customer journey from initial contact to repeat business.

**Highlights:** Collect reviews from customers, Convert leads and manage inquiries, Run customer surveys, Text customers directly, Manage referrals, Unified inbox for messages, Analyze business insights

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Helpful for managing reviews
- 🚀 Effective at generating more reviews
- 🚀 Convenient mobile app
- 🚀 Good customer service

**What reviewers complain about**

- 🐛 Buggy mobile app with crashes and glitches
- 🔒 Difficult to cancel subscription
- 💰 Expensive for the value provided
- 🤖 Poor communication and unresponsive support
- 🤖 Unreliable service and unfulfilled promises

**Reported bugs**

- Mobile app crashes on login
- Syncing issues between mobile and web platforms
- Inaccurate review tracking and reporting

**Requested features**

- Improve mobile app functionality and stability
- Allow users to easily cancel subscriptions
- Offer more affordable pricing options
- Improve customer service and communication


### CallRail

[App page](https://appshunter.io/ios/app/callrail/id1040169819)

Manage calls, texts, and forms from your business tracking number on the go. Engage leads instantly, qualify them with notes and tags, and access real-time insights and AI-powered call summaries.

**Highlights:** Send and receive text messages, Manage calls on the go, Add tags, values, and notes to leads, View dashboard metrics, AI-powered call summaries

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Birdeye free?

Birdeye is free to download, with no in-app purchases.

### Is CallRail free?

CallRail is free to download, with no in-app purchases.

### Which has better reviews, Birdeye or CallRail?

CallRail is rated higher. Birdeye averages 4.3 out of 5 from 510 ratings, while CallRail averages 4.6 from 37 ratings.

### Do Birdeye or CallRail have ads?

Neither Birdeye nor CallRail shows ads.

### Which is updated more often, Birdeye or CallRail?

Birdeye ships an update weekly, and CallRail every 4 weeks. Most recently, Birdeye was updated on October 24, 2026 and CallRail on October 24, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*