# Birdeye vs SupportX

The clearest difference is update cadence: Birdeye at weekly against SupportX's every 5 months. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Birdeye ships an update weekly, SupportX every 5 months. The most recent releases landed on September 27, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | Birdeye | SupportX |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.3 (506 ratings)](https://appshunter.io/ios/app/birdeye/id1000915473/reviews)** | — |
| Number of ratings | **506** | — |
| Positive reviews | 52.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 5 months |
| Monetization | Freemium | — |
| Size | 147 MB | 34 MB |
| Requires iOS | 15.6 | **15.1** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Birdeye Inc.](https://appshunter.io/developer/1000915472) | [SupportX Inc](https://appshunter.io/developer/1858620544) |

## What reviewers say

### Birdeye

[App page](https://appshunter.io/ios/app/birdeye/id1000915473)

This platform helps multi-location businesses grow by automating customer acquisition. It offers tools for collecting reviews, managing leads, sending surveys, and texting customers, all from a single interface. Enhance your customer journey from initial contact to repeat business.

**Highlights:** Collect reviews from customers, Convert leads and manage inquiries, Run customer surveys, Text customers directly, Manage referrals, Unified inbox for messages, Analyze business insights

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Helpful for managing reviews
- 🚀 Effective at generating more reviews
- 🚀 Convenient mobile app
- 🚀 Good customer service

**What reviewers complain about**

- 🐛 Buggy mobile app with crashes and glitches
- 🔒 Difficult to cancel subscription
- 💰 Expensive for the value provided
- 🤖 Poor communication and unresponsive support
- 🤖 Unreliable service and unfulfilled promises

**Reported bugs**

- Mobile app crashes on login
- Syncing issues between mobile and web platforms
- Inaccurate review tracking and reporting

**Requested features**

- Improve mobile app functionality and stability
- Allow users to easily cancel subscriptions
- Offer more affordable pricing options
- Improve customer service and communication


### SupportX

[App page](https://appshunter.io/ios/app/supportx/id6756127354)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Birdeye free?

Birdeye is free to download, with no in-app purchases.

### Is SupportX free?

SupportX is free to download, with no in-app purchases.

### Do Birdeye or SupportX have ads?

Neither Birdeye nor SupportX shows ads.

### Which is updated more often, Birdeye or SupportX?

Birdeye ships an update weekly, and SupportX every 5 months. Most recently, Birdeye was updated on September 27, 2026 and SupportX on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*