# Dynamics 365 for phones vs Genesys Cloud Associate

The clearest difference is ratings volume: Dynamics 365 for phones at 5.7K against Genesys Cloud Associate's 413. Dynamics 365 for phones also leads on review sentiment (20% vs 7%) and iOS requirement (14.0 vs 16.0). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.3 for Dynamics 365 for phones against 4.4 for Genesys Cloud Associate. That said, the two scores are not equally well evidenced: Dynamics 365 for phones has 5.7K ratings behind it against 413, so its average is the more settled of the two. Written reviews are what separate them: 20% of Dynamics 365 for phones's written reviews are positive against 7% of Genesys Cloud Associate's.

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on October 22, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | Dynamics 365 for phones | Genesys Cloud Associate |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.3 (5.7K ratings)](https://appshunter.io/ios/app/dynamics-365-for-phones/id1003997947/reviews) | **[4.4 (413 ratings)](https://appshunter.io/ios/app/genesys-cloud-associate/id1504715951/reviews)** |
| Number of ratings | **5.7K** | 413 |
| Positive reviews | **20.2% of reviews** | 6.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Monetization | Free | Free |
| Size | 112 MB | 32 MB |
| Requires iOS | **14.0** | 16.0 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Microsoft Corporation](https://appshunter.io/developer/298856275) | [Genesys Telecommunications Laboratories, Inc.](https://appshunter.io/developer/508599737) |

## What reviewers say

### Dynamics 365 for phones

[App page](https://appshunter.io/ios/app/dynamics-365-for-phones/id1003997947)

This business solution helps professionals engage with customers and stay productive on the go. Update notes, tasks, and records offline or online, arriving prepared for every appointment. It offers tools for managing data and updating status for sales, agents, and supervisors.

**Highlights:** Offline access with synchronization, Personalized action hub (Workspace), Enhanced note-taking with device access, Access accounts, contacts, and leads, Visual KPI tracking with charts, Guided contextual business processes

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient mobile experience
- 👍 User-friendly interface
- 🔒 Secure login process
- 💡 Helpful for field sales reps

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- ⏱️ Slow performance and loading times
- 🔋 High battery consumption
- 👎 Unintuitive and cumbersome UI

**Reported bugs**

- Login issues and frequent sign-outs
- Compatibility problems with newer iOS versions
- Inability to copy/paste data in the app
- Inconsistent behavior across device types

**Requested features**

- Offline mode support
- Improved calendar and contact sync
- Customizable dashboard and reporting
- Facial recognition or biometric login


### Genesys Cloud Associate

[App page](https://appshunter.io/ios/app/genesys-cloud-associate/id1504715951)

This app provides business communication features, allowing users to make and receive IP-based calls using their dedicated business number. It enables seamless connectivity with colleagues, partners, and customers from anywhere, even over Wi-Fi in areas with weak cellular signal.

**Highlights:** IP-based calling, Dedicated business phone number, Separate business and personal calls, Wi-Fi calling, Contact search, Call history, Voicemail and fax inbox

**In-app purchases:** none


## Frequently asked questions

### Is Dynamics 365 for phones free?

Dynamics 365 for phones is free to download, with no in-app purchases.

### Is Genesys Cloud Associate free?

Genesys Cloud Associate is free to download, with no in-app purchases.

### Which has better reviews, Dynamics 365 for phones or Genesys Cloud Associate?

Genesys Cloud Associate is rated higher. Dynamics 365 for phones averages 4.3 out of 5 from 5.7K ratings, while Genesys Cloud Associate averages 4.4 from 413 ratings.

### Do Dynamics 365 for phones or Genesys Cloud Associate have ads?

Neither Dynamics 365 for phones nor Genesys Cloud Associate shows ads.

### Which is updated more often, Dynamics 365 for phones or Genesys Cloud Associate?

Dynamics 365 for phones ships an update every 3 weeks, and Genesys Cloud Associate every 3 weeks. Most recently, Dynamics 365 for phones was updated on October 22, 2026 and Genesys Cloud Associate on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*