# Aircall vs Zendesk Support

The clearest difference is monetization model: Zendesk Support at free against Aircall's subscription. Zendesk Support also leads on ratings volume (4.2K vs 354) and device support (3 vs 1). Aircall's advantage is review sentiment (36% vs 24%) and update cadence (fortnightly vs monthly). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.4 for Aircall against 4.5 for Zendesk Support. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 354, so its average is the more settled of the two. Written reviews are what separate them: 36% of Aircall's written reviews are positive against 24% of Zendesk Support's.

Aircall ships an update fortnightly, Zendesk Support monthly. Both last shipped on November 1, 2026.

## The numbers

| Metric | Aircall | Zendesk Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (354 ratings)](https://appshunter.io/ios/app/aircall/id1021338425/reviews) | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** |
| Number of ratings | 354 | **4.2K** |
| Positive reviews | **35.9% of reviews** | 23.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Monthly |
| Monetization | Subscription | **Free** |
| Size | 88 MB | 98 MB |
| Requires iOS | 17.0 | **15.0** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Aircall.io Inc.](https://appshunter.io/developer/1021337734) | [Zendesk](https://appshunter.io/developer/368796010) |

## What reviewers say

### Aircall

[App page](https://appshunter.io/ios/app/aircall/id1021338425)

This app extends your business phone system to your mobile device, allowing you to manage calls, messages, and customer interactions on the go. It provides features like business numbers, call recording, AI summaries, and CRM integrations to enhance productivity and customer service.

**Highlights:** Business phone numbers, Call recording and notes, SMS/MMS messaging, AI-driven call summaries, CRM and Helpdesk integrations, Mobile notifications, Call transfer and conferencing

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient mobile app
- 📞 Seamless desktop-mobile integration
- 📊 Helpful analytics and reporting
- 🤝 Good CRM integrations
- 💬 Reliable text messaging

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 📉 Unreliable call quality and connectivity
- 🕰️ Slow app performance and loading times
- 🔇 Missing key features like voicemail playback
- 💰 Overpriced compared to competitors

**Reported bugs**

- Calls frequently drop or fail to connect
- Text messages often delayed or not received
- Mobile app randomly logs users out
- Compatibility issues with newer iOS versions
- Inconsistent performance across different devices

**Requested features**

- Add ability to send and receive multimedia messages
- Improve mobile app stability and user experience
- Provide better customer support and issue resolution
- Introduce more customization and personalization options
- Enhance call management features like call transfer


### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


## Frequently asked questions

### Is Aircall free?

Aircall is free to download, with no in-app purchases.

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Which has better reviews, Aircall or Zendesk Support?

Zendesk Support is rated higher. Aircall averages 4.4 out of 5 from 354 ratings, while Zendesk Support averages 4.5 from 4.2K ratings.

### Do Aircall or Zendesk Support have ads?

Neither Aircall nor Zendesk Support shows ads.

### Which is updated more often, Aircall or Zendesk Support?

Aircall ships an update fortnightly, and Zendesk Support monthly. Most recently, Aircall was updated on November 1, 2026 and Zendesk Support on November 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*