# KMS Mobile vs My311

The clearest difference is rating: KMS Mobile at 1.5 against My311's 1.0. KMS Mobile also leads on ratings volume (139 vs 22) and review sentiment (9% vs 0%). My311's advantage is iOS requirement (9.0 vs 15.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

KMS Mobile holds the better App Store score, 1.5 against 1.0. That said, the two scores are not equally well evidenced: KMS Mobile has 139 ratings behind it against 22, so its average is the more settled of the two. Written reviews point the same way: 9% of KMS Mobile's written reviews are positive against 0% of My311's.

KMS Mobile ships an update every 2 months, My311 every 5 weeks. The most recent releases landed on November 1, 2026 and November 4, 2026 respectively.

## The numbers

| Metric | KMS Mobile | My311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[1.5 (139 ratings)](https://appshunter.io/ios/app/kms-mobile/id1022190091/reviews)** | [1.0 (22 ratings)](https://appshunter.io/ios/app/my311/id1445418916/reviews) |
| Number of ratings | **139** | 22 |
| Positive reviews | **8.6% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 32 MB | 48 MB |
| Requires iOS | 15.0 | **9.0** |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 17+ | 4+ |
| Developer | [Lexipol, LLC](https://appshunter.io/developer/1019677543) | [Tyler Technologies, Inc](https://appshunter.io/developer/723747024) |

## What reviewers say

### KMS Mobile

[App page](https://appshunter.io/ios/app/kms-mobile/id1022190091)

Access your agency's policies and training materials from anywhere. Search policies by keyword or voice, bookmark important documents, and acknowledge updates. This app helps agencies manage their knowledge base effectively.

**Highlights:** Access policies anywhere, Keyword and voice search, Bookmark policies, Scenario-based training, Acknowledge policy updates

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Convenient for policy updates
- 👍 Works when it works
- 👍 Good concept for field reference

**What reviewers complain about**

- 🐛 Frequent crashes
- 🐛 Login issues
- 🐛 Session expiration
- 🐛 App not loading
- 🐛 Content not rendering

**Reported bugs**

- App crashes
- App won't log in
- Login sessions expire quickly
- Login page is bugged
- App does not support links, cross-references or images

**Requested features**

- One-time login
- Acknowledge all button for policies
- Word search function
- Update for newest iOS
- Add more features


### My311

[App page](https://appshunter.io/ios/app/my311/id1445418916)

Report and track non-emergency issues or make requests to your local municipality. Access your town's social media feeds for real-time updates. This app is available only for communities using the Tyler 311 system.

**Highlights:** Report non-emergency issues, Track request status, Make municipal requests, Access town social media feeds, Community participation required

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is KMS Mobile free?

KMS Mobile is free to download, with no in-app purchases.

### Is My311 free?

My311 is free to download, with no in-app purchases.

### Which has better reviews, KMS Mobile or My311?

KMS Mobile is rated higher. KMS Mobile averages 1.5 out of 5 from 139 ratings, while My311 averages 1.0 from 22 ratings.

### Do KMS Mobile or My311 have ads?

Neither KMS Mobile nor My311 shows ads.

### Which is updated more often, KMS Mobile or My311?

KMS Mobile ships an update every 2 months, and My311 every 5 weeks. Most recently, KMS Mobile was updated on November 1, 2026 and My311 on November 4, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*