# BeyondTrust Access Console vs HelpDesk Viewer

The clearest difference is review sentiment: HelpDesk Viewer at 71% against BeyondTrust Access Console's 9%. HelpDesk Viewer also leads on rating (3.6 vs 3.1) and update cadence (every 5 weeks vs every 5 months). BeyondTrust Access Console's advantage is in-app purchases (none vs 2). On price, ratings volume, ads and monetization model there is nothing between them.

Both are free to download. HelpDesk Viewer sells 2 one-off in-app purchases. BeyondTrust Access Console asks for nothing beyond the download.

HelpDesk Viewer holds the better App Store score, 3.6 against 3.1. Both are backed by a comparable volume of ratings — 14 and 5 respectively. Written reviews point the same way: 9% of BeyondTrust Access Console's written reviews are positive against 71% of HelpDesk Viewer's.

BeyondTrust Access Console ships an update every 5 months, HelpDesk Viewer every 5 weeks. The most recent releases landed on August 5, 2026 and September 10, 2026 respectively.

## The numbers

| Metric | BeyondTrust Access Console | HelpDesk Viewer |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.1 (14 ratings)](https://appshunter.io/ios/app/beyondtrust-access-console/id1032400097/reviews) | **[3.6 (5 ratings)](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews)** |
| Number of ratings | **14** | 5 |
| Positive reviews | 9.1% of reviews | **71.4% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 61 MB | 44 MB |
| Requires iOS | 18 | **15** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Bomgar Corporation](https://appshunter.io/developer/439048658) | [IDrive Incorporated](https://appshunter.io/developer/295113649) |

## What reviewers say

### BeyondTrust Access Console

[App page](https://appshunter.io/ios/app/beyondtrust-access-console/id1032400097)

Securely access and manage critical endpoints remotely from your mobile device. Grant privileged users and vendors secure entry to systems and monitor access sessions in real-time. This solution prevents attacks on crucial assets without hindering productivity.

**Highlights:** Desktop-quality remote access, Access Windows, Mac, Linux, Collaborate with privileged users, External authorization for access, Remote Jump and RDP shortcuts, Real-time session management

**Features:** Vision Pro support

**In-app purchases:** none


### HelpDesk Viewer

[App page](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491)

Remotely connect to customer devices to provide technical support. Chat with clients, manage queries, and transfer files directly from your mobile device for efficient issue resolution.

**Highlights:** Remote device connection, In-session chat, Query management, File transfer, Access logs

**Features:** macOS Compatibility

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 Technician plan at $9.99 | $9.99 | one-time |
| 1 Technician plan at $99.99 | $99.99 | one-time |


## Frequently asked questions

### Is BeyondTrust Access Console free?

BeyondTrust Access Console is free to download, with no in-app purchases.

### Is HelpDesk Viewer free?

HelpDesk Viewer is free to download, with in-app purchases available.

### Which has better reviews, BeyondTrust Access Console or HelpDesk Viewer?

HelpDesk Viewer is rated higher. BeyondTrust Access Console averages 3.1 out of 5 from 14 ratings, while HelpDesk Viewer averages 3.6 from 5 ratings.

### Do BeyondTrust Access Console or HelpDesk Viewer have ads?

Neither BeyondTrust Access Console nor HelpDesk Viewer shows ads.

### Which is updated more often, BeyondTrust Access Console or HelpDesk Viewer?

BeyondTrust Access Console ships an update every 5 months, and HelpDesk Viewer every 5 weeks. Most recently, BeyondTrust Access Console was updated on August 5, 2026 and HelpDesk Viewer on September 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*