# MSP Manager vs Genuity Help Desk

MSP Manager and Genuity Help Desk both sit at 3.6 stars, but that hides the real split: 50% of Genuity Help Desk's written reviews are positive against 17% of MSP Manager's. Genuity Help Desk also leads on update cadence (every 6 weeks vs every 6 months). MSP Manager's advantage is ratings volume (31 vs 8). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 3.6 for MSP Manager against 3.6 for Genuity Help Desk. Both are backed by a comparable volume of ratings — 31 and 8 respectively. Written reviews are what separate them: 17% of MSP Manager's written reviews are positive against 50% of Genuity Help Desk's.

MSP Manager ships an update every 6 months, Genuity Help Desk every 6 weeks. The most recent releases landed on September 12, 2026 and September 8, 2026 respectively.

## The numbers

| Metric | MSP Manager | Genuity Help Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.6 (31 ratings)](https://appshunter.io/ios/app/msp-manager/id1032842341/reviews) | **[3.6 (8 ratings)](https://appshunter.io/ios/app/genuity-help-desk/id1665603044/reviews)** |
| Number of ratings | **31** | 8 |
| Positive reviews | 16.7% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 6 weeks** |
| Monetization | Free | Free |
| Size | 104 MB | 41 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [N-able Technologies Inc.](https://appshunter.io/developer/421890009) | [NuLodgic, LLC](https://appshunter.io/developer/1664082675) |

## What reviewers say

### MSP Manager

[App page](https://appshunter.io/ios/app/msp-manager/id1032842341)

Manage IT support tickets and customer information remotely. Create helpdesk tickets quickly, review your schedule, and track time and expenses while on the move.

**Highlights:** Create helpdesk tickets, Access customer information, Track time and expenses, Review schedule, Organize business remotely

**Features:** Vision Pro support

**In-app purchases:** none


### Genuity Help Desk

[App page](https://appshunter.io/ios/app/genuity-help-desk/id1665603044)

Manage customer support requests on the go. This app allows you to consolidate inquiries from various sources and respond efficiently from your mobile device, ensuring user satisfaction.

**Highlights:** Mobile help desk management, Aggregate questions from multiple channels, Respond to inquiries easily, Enhance user support experience, On-the-go accessibility

**In-app purchases:** none


## Frequently asked questions

### Is MSP Manager free?

MSP Manager is free to download, with no in-app purchases.

### Is Genuity Help Desk free?

Genuity Help Desk is free to download, with no in-app purchases.

### Which has better reviews, MSP Manager or Genuity Help Desk?

Genuity Help Desk is rated higher. MSP Manager averages 3.6 out of 5 from 31 ratings, while Genuity Help Desk averages 3.6 from 8 ratings.

### Do MSP Manager or Genuity Help Desk have ads?

Neither MSP Manager nor Genuity Help Desk shows ads.

### Which is updated more often, MSP Manager or Genuity Help Desk?

MSP Manager ships an update every 6 months, and Genuity Help Desk every 6 weeks. Most recently, MSP Manager was updated on September 12, 2026 and Genuity Help Desk on September 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*