# Facility Issue Reporting vs Xerox® Easy Assist

The clearest difference is rating: Xerox® Easy Assist at 3.6 against Facility Issue Reporting's 2.8. Xerox® Easy Assist also leads on review sentiment (27% vs 19%) and iOS requirement (15.0 vs 17.6). Facility Issue Reporting's advantage is ratings volume (195 vs 36). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Xerox® Easy Assist holds the better App Store score, 3.6 against 2.8. That said, the two scores are not equally well evidenced: Facility Issue Reporting has 195 ratings behind it against 36, so its average is the more settled of the two. Written reviews point the same way: 19% of Facility Issue Reporting's written reviews are positive against 27% of Xerox® Easy Assist's.

Facility Issue Reporting ships an update every 6 weeks, Xerox® Easy Assist every 2 months. Both last shipped on November 3, 2026.

## The numbers

| Metric | Facility Issue Reporting | Xerox® Easy Assist |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.8 (195 ratings)](https://appshunter.io/ios/app/facility-issue-reporting/id1035961160/reviews) | **[3.6 (36 ratings)](https://appshunter.io/ios/app/xerox-easy-assist/id1562973214/reviews)** |
| Number of ratings | **195** | 36 |
| Positive reviews | 18.6% of reviews | **26.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 28 MB | 47 MB |
| Requires iOS | 17.6 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [The Church of Jesus Christ of Latter-day Saints](https://appshunter.io/developer/319828224) | [Xerox Corporation](https://appshunter.io/developer/464968462) |

## What reviewers say

### Facility Issue Reporting

[App page](https://appshunter.io/ios/app/facility-issue-reporting/id1035961160)

This app allows local leaders of The Church of Jesus Christ of Latter-day Saints to electronically report and review facility issues. It streamlines the entire process of managing and resolving problems within church facilities.

**Highlights:** Report facility issues electronically, Review facility issues, Streamlined issue resolution, Electronic tracking of issues

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast response times from facilities team when working
- 📱 Convenient mobile access to submit facility issues
- 📸 Ability to upload photos with issue reports
- 🗺️ Map view for facility location selection
- ✅ Streamlined issue tracking and submission process

**What reviewers complain about**

- 🐛 Frequent 'Failed to Load Data' errors preventing submissions
- 🐛 App crashes and freezes regularly
- 🐛 Login loop - users stuck on login screen indefinitely
- 🐛 Text input fields randomly erase entered data
- 🐛 Cannot select required fields (issue type, name, location)

**Reported bugs**

- Login authentication broken - infinite login loop
- Failed to Load Data error prevents issue submission
- Cannot select issue type from dropdown
- Cannot edit name field despite being required
- Text input randomly erases when typing descriptions

**Requested features**

- Allow regular members to submit facility issues, not just leaders
- Add priority/urgency level field (emergency, important, low)
- Enable mechanics/FM staff to mark jobs complete within app
- Add direct communication channel between FM staff and reporters
- Implement photo upload progress bar


### Xerox® Easy Assist

[App page](https://appshunter.io/ios/app/xerox-easy-assist/id1562973214)

Simplify printer installation and management directly from your mobile device. Access self-support services, monitor performance, and print documents without needing IT assistance. Secure your device by managing admin passwords.

**Highlights:** Guided printer installation, Browse and print documents, Monitor printer performance, Real-time self-support access, Manage device admin passwords, Reorder genuine Xerox supplies

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Facility Issue Reporting free?

Facility Issue Reporting is free to download, with no in-app purchases.

### Is Xerox® Easy Assist free?

Xerox® Easy Assist is free to download, with no in-app purchases.

### Which has better reviews, Facility Issue Reporting or Xerox® Easy Assist?

Xerox® Easy Assist is rated higher. Facility Issue Reporting averages 2.8 out of 5 from 195 ratings, while Xerox® Easy Assist averages 3.6 from 36 ratings.

### Do Facility Issue Reporting or Xerox® Easy Assist have ads?

Neither Facility Issue Reporting nor Xerox® Easy Assist shows ads.

### Which is updated more often, Facility Issue Reporting or Xerox® Easy Assist?

Facility Issue Reporting ships an update every 6 weeks, and Xerox® Easy Assist every 2 months. Most recently, Facility Issue Reporting was updated on November 3, 2026 and Xerox® Easy Assist on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*