# CallRail vs Workiz Field Service Software

CallRail and Workiz Field Service Software both sit at 4.6 stars, but that hides the real split: 32% of Workiz Field Service Software's written reviews are positive against 10% of CallRail's. Workiz Field Service Software also leads on ratings volume (2.2K vs 37) and update cadence (weekly vs every 3 weeks). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.6 for CallRail against 4.6 for Workiz Field Service Software. That said, the two scores are not equally well evidenced: Workiz Field Service Software has 2.2K ratings behind it against 37, so its average is the more settled of the two. Written reviews are what separate them: 10% of CallRail's written reviews are positive against 32% of Workiz Field Service Software's.

CallRail ships an update every 3 weeks, Workiz Field Service Software weekly. The most recent releases landed on September 23, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | CallRail | Workiz Field Service Software |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (37 ratings)](https://appshunter.io/ios/app/callrail/id1040169819/reviews)** | [4.6 (2.2K ratings)](https://appshunter.io/ios/app/workiz-field-service-software/id1469769810/reviews) |
| Number of ratings | 37 | **2.2K** |
| Positive reviews | 10.0% of reviews | **32.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | **Weekly** |
| Monetization | Freemium | Freemium |
| Size | 48 MB | 199 MB |
| Requires iOS | 17.0 | 17.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [CallRail, Inc.](https://appshunter.io/developer/1040169818) | [Send A Job Inc](https://appshunter.io/developer/1247265704) |

## What reviewers say

### CallRail

[App page](https://appshunter.io/ios/app/callrail/id1040169819)

Manage calls, texts, and forms from your business tracking number on the go. Engage leads instantly, qualify them with notes and tags, and access real-time insights and AI-powered call summaries.

**Highlights:** Send and receive text messages, Manage calls on the go, Add tags, values, and notes to leads, View dashboard metrics, AI-powered call summaries

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Workiz Field Service Software

[App page](https://appshunter.io/ios/app/workiz-field-service-software/id1469769810)

Manage field service jobs, customer communications, and daily schedules from anywhere. This app synchronizes with its platform to provide real-time updates for teams and streamline operations for faster job completion and improved customer satisfaction.

**Highlights:** Job management from the field, Real-time team synchronization, Customer communication management, On-the-go scheduling, Streamlined business processes

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great business tool
- ⭐ Excellent app
- 👍 Convenient and easy to use
- 🔥 Awesome for service businesses

**What reviewers complain about**

- 💰 Very expensive
- 🐛 Glitchy and buggy
- 🤖 Poor customer service
- 🔒 Difficult to cancel subscription
- 🤔 Misleading sales practices

**Reported bugs**

- Missed calls and notifications
- Syncing and connectivity issues
- Crashing and freezing
- Invoicing and payment problems
- Scheduling and calendar bugs

**Requested features**

- Separate apartment line in address
- Ability to log in on multiple devices
- Landscape mode for iPad
- Lunch break button
- Tip option for customers


## Frequently asked questions

### Is CallRail free?

CallRail is free to download, with no in-app purchases.

### Is Workiz Field Service Software free?

Workiz Field Service Software is free to download, with no in-app purchases.

### Which has better reviews, CallRail or Workiz Field Service Software?

CallRail is rated higher. CallRail averages 4.6 out of 5 from 37 ratings, while Workiz Field Service Software averages 4.6 from 2.2K ratings.

### Do CallRail or Workiz Field Service Software have ads?

Neither CallRail nor Workiz Field Service Software shows ads.

### Which is updated more often, CallRail or Workiz Field Service Software?

CallRail ships an update every 3 weeks, and Workiz Field Service Software weekly. Most recently, CallRail was updated on September 23, 2026 and Workiz Field Service Software on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*