# CallRail vs Ruby 2.0 Virtual Receptionists

CallRail and Ruby 2.0 Virtual Receptionists both sit at 4.6 stars, but that hides the real split: 27% of Ruby 2.0 Virtual Receptionists's written reviews are positive against 10% of CallRail's. Ruby 2.0 Virtual Receptionists also leads on ratings volume (337 vs 37) and iOS requirement (13.0 vs 17.0). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Ruby 2.0 Virtual Receptionists holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: Ruby 2.0 Virtual Receptionists has 337 ratings behind it against 37, so its average is the more settled of the two. Written reviews point the same way: 10% of CallRail's written reviews are positive against 27% of Ruby 2.0 Virtual Receptionists's.

CallRail ships an update every 4 weeks, Ruby 2.0 Virtual Receptionists every 3 weeks. The most recent releases landed on October 24, 2026 and October 30, 2026 respectively.

## The numbers

| Metric | CallRail | Ruby 2.0 Virtual Receptionists |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.6 (37 ratings)](https://appshunter.io/ios/app/callrail/id1040169819/reviews) | **[4.8 (337 ratings)](https://appshunter.io/ios/app/ruby-20-virtual-receptionists/id6446366312/reviews)** |
| Number of ratings | 37 | **337** |
| Positive reviews | 10.0% of reviews | **26.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 weeks | **Every 3 weeks** |
| Monetization | Freemium | Freemium |
| Size | 48 MB | 69 MB |
| Requires iOS | 17.0 | **13.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [CallRail, Inc.](https://appshunter.io/developer/1040169818) | [Ruby Virtual Receptionists LLC](https://appshunter.io/developer/1677571723) |

## What reviewers say

### CallRail

[App page](https://appshunter.io/ios/app/callrail/id1040169819)

Manage calls, texts, and forms from your business tracking number on the go. Engage leads instantly, qualify them with notes and tags, and access real-time insights and AI-powered call summaries.

**Highlights:** Send and receive text messages, Manage calls on the go, Add tags, values, and notes to leads, View dashboard metrics, AI-powered call summaries

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Ruby 2.0 Virtual Receptionists

[App page](https://appshunter.io/ios/app/ruby-20-virtual-receptionists/id6446366312)

This service provides virtual receptionists for small businesses, handling phone calls and website chats to enhance customer experience. Highly trained professionals use proprietary software to answer questions, transfer calls, take messages, and collect lead information.

**Highlights:** Virtual phone receptionists, Website chat support, Personalized customer experiences, FAQ answering, Call transferring, Message taking, Lead information collection

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Polite and professional receptionists
- 👍 Great service overall
- 👍 App is great
- 👍 Well worth the money
- 👍 Top-tier service provided

**What reviewers complain about**

- 🐛 Frustratingly slow app
- 🐛 Unreliable app performance
- 🐛 App feels stuck in time
- 🐛 No meaningful updates
- 🐛 Messages lag

**Reported bugs**

- App is frustratingly slow and unreliable
- App hasn't had meaningful updates in over a year
- Messages lag, call logs take forever to load, push notifications often fail
- iOS and website app are horrific and incoherent
- Duplicated charges for the same call

**Requested features**

- Release a native rebuild of the app
- Fix the technology problems plaguing the platform
- Fix the issue with outgoing texts showing a random local number
- Improve app quality assurance
- Provide notifications for incoming texts


## Frequently asked questions

### Is CallRail free?

CallRail is free to download, with no in-app purchases.

### Is Ruby 2.0 Virtual Receptionists free?

Ruby 2.0 Virtual Receptionists is free to download, with no in-app purchases.

### Which has better reviews, CallRail or Ruby 2.0 Virtual Receptionists?

Ruby 2.0 Virtual Receptionists is rated higher. CallRail averages 4.6 out of 5 from 37 ratings, while Ruby 2.0 Virtual Receptionists averages 4.8 from 337 ratings.

### Do CallRail or Ruby 2.0 Virtual Receptionists have ads?

Neither CallRail nor Ruby 2.0 Virtual Receptionists shows ads.

### Which is updated more often, CallRail or Ruby 2.0 Virtual Receptionists?

CallRail ships an update every 4 weeks, and Ruby 2.0 Virtual Receptionists every 3 weeks. Most recently, CallRail was updated on October 24, 2026 and Ruby 2.0 Virtual Receptionists on October 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*