# CallRail vs ServiceBuilt

The clearest difference is review sentiment: ServiceBuilt at 100% against CallRail's 10%. ServiceBuilt also leads on rating (5.0 vs 4.6) and monetization model (free vs freemium). CallRail's advantage is ratings volume (37 vs 2). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceBuilt holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: CallRail has 37 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 10% of CallRail's written reviews are positive against 100% of ServiceBuilt's.

CallRail ships an update every 4 weeks, ServiceBuilt every 9 days. The most recent releases landed on October 24, 2026 and October 7, 2026 respectively.

## The numbers

| Metric | CallRail | ServiceBuilt |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.6 (37 ratings)](https://appshunter.io/ios/app/callrail/id1040169819/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/servicebuilt-field-service/id6762633604/reviews)** |
| Number of ratings | **37** | 2 |
| Positive reviews | 10.0% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 weeks | **Every 9 days** |
| Monetization | Freemium | **Free** |
| Size | 48 MB | 93 MB |
| Requires iOS | 17.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [CallRail, Inc.](https://appshunter.io/developer/1040169818) | [Travis M Ford](https://appshunter.io/developer/1894902462) |

## What reviewers say

### CallRail

[App page](https://appshunter.io/ios/app/callrail/id1040169819)

Manage calls, texts, and forms from your business tracking number on the go. Engage leads instantly, qualify them with notes and tags, and access real-time insights and AI-powered call summaries.

**Highlights:** Send and receive text messages, Manage calls on the go, Add tags, values, and notes to leads, View dashboard metrics, AI-powered call summaries

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### ServiceBuilt

[App page](https://appshunter.io/ios/app/servicebuilt-field-service/id6762633604)

Manage your home service business on the go with tools for dispatching, creating estimates, invoicing, and accepting payments. Keep customer history and request reviews automatically to grow your business.

**Highlights:** Scheduling and dispatching with live job tracking, On-site estimate creation with customer approval, Instant invoice generation from estimates, On-the-spot payment collection (card, tap-to-pay, cash, check), Customer history and notes management, Automatic Google review requests

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is CallRail free?

CallRail is free to download, with no in-app purchases.

### Is ServiceBuilt free?

ServiceBuilt is free to download, with no in-app purchases.

### Which has better reviews, CallRail or ServiceBuilt?

ServiceBuilt is rated higher. CallRail averages 4.6 out of 5 from 37 ratings, while ServiceBuilt averages 5.0 from 2 ratings.

### Do CallRail or ServiceBuilt have ads?

Neither CallRail nor ServiceBuilt shows ads.

### Which is updated more often, CallRail or ServiceBuilt?

CallRail ships an update every 4 weeks, and ServiceBuilt every 9 days. Most recently, CallRail was updated on October 24, 2026 and ServiceBuilt on October 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*