SRC Mobile vs PhoneMistri

Service Request Center Mobile enables users to browse available IT and business service requests and their associated SLAs, and then submit and monitor requests from their mobile devices. Your IT service staff and managers can also easily approve, track, and fulfill requests from their mobile devices. Users can use SRC Mobile to: • Browse the catalog for service requests • Manage set of your favorite categories and services • Catalog of services is available in 2 modes: with nested categories (for SSM 5.2) and with a single level of categories (SSM older than 5.2) • Search the catalog for available service requests • Submit requests with the ability to attach a picture from camera • Choose full form or simplified form format to manipulate with form data in the most convenient way • Browse your service requests and execute transitions on a particular request • Browse tickets waiting for your approval and proceed with approvals • Offline Mode. Mobile users can now download and work with items in offline mode, which enables them to continue work even when wi-fi or network coverage is unavailable. • SRC Mobile provides the same user experience to work with the Knowledge base as Web client: o Search for the article o Filter articles o Contributing your feedback to the Knowledge base adding comments and giving rates to the articles o Once new item is submitted, search through the Knowledge base is performed automatically while Title is entered. Pop-up shows some articles found related to the Item Title.

PhoneMistri — Phone Repair Shop Management Software Run your phone repair business from one powerful app. PhoneMistri brings repair jobs, POS, customers, inventory, technicians, invoices, payments and reporting together so your team can work faster and deliver a better customer experience. BUILT FIRST FOR PHONE REPAIR Create detailed repair jobs, record device condition and faults, assign technicians, track every status and keep a complete service history. From screen replacements and battery repairs to diagnostics, board work and warranty returns, PhoneMistri helps you manage the full phone repair lifecycle. SUPPORT EVERY REPAIR CATEGORY Expand beyond phones without changing systems. Manage repairs for mobiles, tablets, laptops, computers, smartwatches, game consoles, drones, cameras and other consumer electronics using flexible device, brand, model and service workflows. EVERYTHING YOUR REPAIR SHOP NEEDS • Repair job cards and live status tracking • POS billing, estimates, invoices and receipts • Customer CRM and complete repair history • Inventory, parts, accessories and stock control • Technician assignment and performance tracking • Barcode scanning, labels and thermal printing • Payments, expenses, ledgers and business reports • Warranty and after-service records • WhatsApp sharing and customer updates • PDF exports and operational analytics • E-commerce tools for products and online sales • Multi-location workflows for growing businesses WORK IN MULTIPLE LANGUAGES Serve customers and teams in their preferred language. PhoneMistri supports multilingual business workflows so repair shops can operate confidently across markets and communities. FASTER COUNTER OPERATIONS Find customers, devices, jobs and stock quickly. Scan barcodes, print documents, share updates and keep technicians aligned from intake through delivery. FOR EVERY REPAIR BUSINESS Ideal for phone repair shops, mobile service centers, electronics workshops, independent technicians, refurbished-device businesses and multi-location repair chains. PhoneMistri helps you reduce manual work, organize daily operations, improve customer communication and grow a modern repair business from one connected platform.