# Charm Pulse vs Zendesk Support

The clearest difference is update cadence: Zendesk Support at monthly against Charm Pulse's every 56 months. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Charm Pulse ships an update every 56 months, Zendesk Support monthly. The most recent releases landed on October 9, 2026 and October 26, 2026 respectively.

## The numbers

| Metric | Charm Pulse | Zendesk Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | — | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** |
| Number of ratings | — | **4.2K** |
| Positive reviews | — | 23.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 56 months | **Monthly** |
| Monetization | — | Free |
| Size | 11 MB | 98 MB |
| Requires iOS | **14.0** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Opilio Software LLC](https://appshunter.io/developer/375973691) | [Zendesk](https://appshunter.io/developer/368796010) |

## What reviewers say

### Charm Pulse

[App page](https://appshunter.io/ios/app/charm-pulse/id1044665390)

**Features:** macOS Compatibility

**In-app purchases:** none


### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


## Frequently asked questions

### Is Charm Pulse free?

Charm Pulse is free to download, with no in-app purchases.

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Do Charm Pulse or Zendesk Support have ads?

Neither Charm Pulse nor Zendesk Support shows ads.

### Which is updated more often, Charm Pulse or Zendesk Support?

Charm Pulse ships an update every 56 months, and Zendesk Support monthly. Most recently, Charm Pulse was updated on October 9, 2026 and Zendesk Support on October 26, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*